Mountain View Window & Door

Great! Excellent customer service from start to finish. Worked steadily and efficiently. The installers were very professional and courteous. Would highly recommend Mountain View.

Excellent!

All went well. The people at Mountain View Window and Door were professional, prompt and went out of their way to see that our job was done properly and in a timely manner. We are currently looking to have more work done and we've again asked for their help.

unknown

The installers called me to let me know they were on the way. They were very professional, willing to explain what they were doing when asked. They cleaned up the mess that was made as well as the area in general. In addition they hauled off the old windows and debris created in removing the old windows/patio door and with the installation.

unknown

It went poorly. The owner, Ray, came out to the house 3 separate times to measure, putting off our date of install for several weeks. He was dismissive to my husband (a licensed contractor-although Ray didn't know that) and told him he "didn't know how to measure doors correctly", and that he wouldn't be able to install the doors as well as his "journeyman" door crew (was he just trying to inflate his price?).
We went with his installers after all because by the time the doors were ready, it was one week before our house was to be painted....and we wanted the doors in by then. We got a call from the secretary (she was always nice on the phone and seemed apologetic) saying that unfortunately, the doors had been delayed and wouldn't be delivered for another 2 weeks! So, our doors were installed after our house was painted :( We had to have the painter come back and paint them (at greater expense to us) later.
The doors arrived...one was "custom" because of the large opening it had to cover. The two downstairs were fine. The installers were efficient and friendly and professional. The upstairs door was installed last that day, just as my husband was getting home from work. He went up to look at the door and told the installers, "That's not going to work"....the door (in the middle of 2 glass panels) was only 27 inches wide!!! This is an outside door to a studio apartment above our garage, and the only entry from the outside. Furniture would never be able to be moved through it in either direction. Ray KNEW it was a studio apartment, and could see the couches and other furniture inside and as a professional should have designed it to accommodate the needs of the space. But, it was a 27 inch door :(. Also, we ordered it with blinds inside the glass panels for privacy....within a week, the blinds in the door would not tilt (and still don't).
Thus, began a month of phone calls that weren't returned, or were returned many days later by Ray with an excuse that didn't jive with his secretaries explanation. It was obvious he was trying to avoid us. We wanted them to come back, remove the door, and give us our money back. He was mad. Eventually, we received a certified letter stating that we had 2 options:
1. Have them remove the door and refund us the cost of the door only (we loose the installation fee we paid, almost $500)
2. We keep the door and they refund us 1/2 the price of the cost of the door (~$650)
It was late September now, winter was around the corner, and the rainy season was upon us...we had no time to find another door, hire another company, wait for it to be made and installed, etc. So, we just opted for #2...got our $650 and were done. We were SO over dealing with that company that we were glad to be finished with them...although now we will forever have a door that will not allow us to move furniture in an out, unless it folds up. And, we feel we definitely paid too much for what we actually got in the end with all three doors.

Mountain View Window and Door is a wonderful company! Their customer service and timeliness have been outstanding. Also, I really like how willing they've been to work with us on pricing. The quality of their work is excellent, and I'd certainly give them my recommendation.

Everything has turned out really well. They were very responsive to my recent concerns, and I appreciate the fact that they were still willing to perform work under warranty twelve years later. The crew cleaned up after themselves well, and they did a very good job with the window trim and sills.

Overall, the finished product is of very high quality. The only negative part of the experience occurred with the salesman. I thought his sales tactics left a lot to be desired.