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Get The Picture

TV Repair, Computer Repair

About us

Get The Picture is a professional service organization servicing Jacksonville and Josephine County in Oregon. If you need a television, stereo or computer repaired or help with installation, configuration and setup, we are the company you want to call first. All work is done in your home reducing the cost and damage due to transportation.

Business highlights

20 years of trusted experience

Services we offer

In-Home Television & Audio Service Facility, Fujitsu, Funai, GE, Hitachi, JVC, LG, Panasonic, Phillips, Pioneer, Magnavox, Mitsubishi, RCA, Samsung, Sharp, Sony, Toshiba, Viso, Zenith & many of the off brands as well

Services we don't offer

Equipment removal


Accepted payment methods

American Express
Check
MasterCard
PayPal
Visa

Reviews

4.811 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
0%
3
9%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
5.0
Showing 1-11 of 11 reviews

Robert B.
08/2015
5.0
tv repair
  + -1 more
unknown
Description of Work: T.V. repair , video game repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

vanessa H.
06/2015
3.0
tv repair
  + -1 more
unknown
Description of Work: Tony came to my house and was very nice and pleasant to talk to. After 3 or 4 visits Tony was unable to fix my TVs and then proceeded to say that I then was required to re-pay the shipping and handling, back shipping and handling, and restocking fee because their company couldn't afford to be charged for such costs. I had already paid for the home visit, paid for several small parts that I was told were free of charge however I paid because Tony pointed out how many times he works for free and he was not doing that well financially. My TVs didn't get fixed I spent over $100, and now I am doing REALLY not so well financially. Thanks for nothing |

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

$100

Lois F.
04/2015
5.0
tv repair
  + -1 more
unknown
Description of Work: Replaced parts in TV. Knew what it was by my description on the phone.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Sonya P.
03/2015
5.0
tv repair
  + -1 more
unknown
Description of Work: tried to fix our Toshiba 2 year old television. It had shorted out. Made three house calls and charged for only one. Very professional and knowledgeable.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert B.
12/2014
5.0
tv repair
  + -1 more
unknown
Description of Work: Tony did work on two different flat screen televisions and was able to diagnose the problems and correct them for a very reasonable price. He also did work on a computer presentation that was having issues and he was able to solve those problems as well. He is prompt,professional and personable.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

larry D.
06/2014
5.0
tv repair
  + -1 more
unknown
Description of Work: Installed and configured my new tv

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Alicia M.
05/2014
5.0
tv repair
  + -1 more
He could not do anything about the TV but I was impressed that that he described in detail over the phone why it could not be fixed. I really appreciated that.
Description of Work: I was having trouble with my television.
Rating CategoryRating out of 5
Yes, I recommend this pro

Trudy B.
08/2013
5.0
tv repair
  + -1 more
Very Responsive & got back to us with prices as he said he would.
Description of Work: Worked on our Vizio TV

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

Lester I.
08/2013
5.0
tv repair
  + -1 more
This fellow is experienced smart and doesn't try to sell you anything you do not need. Our TV fans are fine, and so is the switch controlling the lamp door, the two most important parts that could cause our TV to overheat.
Description of Work: Troubleshooting TV amber light warnings

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Marty C.
01/2013
5.0
tv repair
  + -1 more
See above
Description of Work: Had some connection problems and Tony came out the day we called, and fixed everything for us. Also recommended a couple of items which we have followed through on and are very pleased. We will DEFINATELY call these people again should problems arise and/or we need other service or hook-ups. He did a great job very quickly and efficiently and was personable and professional. Cost was reasonable for work he performed. HIGHLY RECOMMEND!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Larry N.
08/2012
5.0
tv repair
  + -1 more
Joe Bettis of JB Technologies installed the system. He installed equipment I did not need. He did not set it up correctly, and the system would not work. I tried calling him for 3 weeks, left several messages daily for him to please call. He never did return my calls. Tony Dallas of Get the Picture In Home Repair spend 3 days diagnosing and fixing the mistakes made by Joe Bettis. Tony Dallas explained what he was doing as he was doi8ng it, and he trained me to problem solve the system in the event the componets stoped communicating to hime. Tony Dallas of Get the Picture In Home Repair was very responsive and very fair in his pricing. I will not hessitate to use hima again.
Description of Work: Had problem with 3d home theater. The various components would not talk to each other reliably. Joe Bettis of JB Technologies installed the system and did not set it up correctly, and he would not return my calls. Tony Dallas of Get the Picture In Home Repair came diagnosed the problems and was able to fix it so it now works reliably. He was responsive, charged fairly, and was easy to work with.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

    Contact information

    1750 Delta Waters #102-144, Medford, OR 97504

    www.getthepicture.net

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 8:00 PM
    Tuesday:
    8:00 AM - 8:00 PM
    Wednesday:
    8:00 AM - 8:00 PM
    Thursday:
    8:00 AM - 8:00 PM
    Friday:
    8:00 AM - 8:00 PM
    Saturday:
    8:00 AM - 8:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    TV Repair,
    Computer Repair

    FAQ

    Get The Picture is currently rated 4.8 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 8:00 PM

    Tuesday: 8:00 AM - 8:00 PM

    Wednesday: 8:00 AM - 8:00 PM

    Thursday: 8:00 AM - 8:00 PM

    Friday: 8:00 AM - 8:00 PM

    Saturday: 8:00 AM - 8:00 PM

    Get The Picture accepts the following forms of payment: American Express,Check,MasterCard,PayPal,Visa
    No, Get The Picture does not offer free project estimates.
    No, Get The Picture does not offer eco-friendly accreditations.
    No, Get The Picture does not offer a senior discount.
    No, Get The Picture does not offer emergency services.
    No, Get The Picture does not offer warranties.
    Get The Picture offers the following services: In-Home Television & Audio Service Facility, Fujitsu, Funai, GE, Hitachi, JVC, LG, Panasonic, Phillips, Pioneer, Magnavox, Mitsubishi, RCA, Samsung, Sharp, Sony, Toshiba, Viso, Zenith & many of the off brands as well
    Equipment removal

    Contact information

    1750 Delta Waters #102-144, Medford, OR 97504

    www.getthepicture.net

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 8:00 PM
    Tuesday:
    8:00 AM - 8:00 PM
    Wednesday:
    8:00 AM - 8:00 PM
    Thursday:
    8:00 AM - 8:00 PM
    Friday:
    8:00 AM - 8:00 PM
    Saturday:
    8:00 AM - 8:00 PM