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Cascade Carpet Cleaning

Carpets or Rugs - Clean at Home, Water Removal Recovery Service, Tile: Ceramic and Porcelain - Repair,

About us

We’re locally owned and provide Medford, OR with all types of carpet, rug, and upholstery cleaning. Our company is certified and specializes in fine oriental and area rugs. We are trained to provide you with the solutions you need as well as the quality you deserve. Whether you need carpet or upholstery cleaning, you can depend on Cascade Carpet Cleaning. All you need to do is give us a call and we’ll take care of the rest. In the meantime, feel free to take a look around our site to learn more about our services. If you have any questions or concerns, please don’t hesitate to contact us at any time. We look forward to hearing from you soon.

Business highlights

22 years of experience

Services we offer

& upholstery cleaning., Carpet, rug

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.827 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
0%
3
4%
2
4%
1
0%
Showing 1-25 of 27 reviews
Jan C.
Jun 2016
5.0
Yes, I recommend this pro
$150
unknown

E B.
Apr 2015
5.0
Yes, I recommend this pro
$285
john was easy to work with,stored our rugs for a period of time in his warehouse after cleaning and was very pleasant to work with.would recommend him.

Theresa P.
Nov 2014
5.0
Yes, I recommend this pro
$235
John arrived a couple minutes early with an assistant. They set up quickly and efficiently. Worked quickly. The carpet looked great when they were finished. They took care of general dirt and troublesome spots from pets and spills. Looked refreshed. The carpet dried surprisingly quickly. John and his assistant disposable booties when walking on cleaned carpet and left a pair for me.

Linda M.
Oct 2014
5.0
Yes, I recommend this pro
$275

Perfectly!  Integrity and work ethic were outstanding.  The carpets have never looked cleaner and the chair & ottoman they cleaned look like new.  Punctual and wonderful to work with.  Very reasonable for all the work they did.



Christine R.
Oct 2014
5.0
Yes, I recommend this pro
$250
unknown

Linda A.
Oct 2014
2.0
$150
unknown
Response from Cascade Carpet Cleaning
"I looked this date up and I was never on Gibbion rd on the date the customer stated. I always want the customer to please let me know if their is a problem with service or cleaning. Thank you for the opportunity to serve you. Jon at cascade carpet cleaning. P.S. Hope you please read the rest of the reviews."

Mark R.
Oct 2014
5.0
Yes, I recommend this pro
$150
Very well.  Excellent detail work, including individual cleaning of fringes.

Robert C.
Jul 2014
5.0
Yes, I recommend this pro
$225
He was on time and worked at a good pace. All the work was excellent. He also was very easy to work with I highly recommend Jon.

Stephen S.
May 2014
5.0
Yes, I recommend this pro
$500
Jon was very responsive to our needs. Our house is on the market, he was very careful locking up after carpet cleaning. 
Next day, called us to make sure we were happy with his service, and we were happy with the result.

Barrie M.
Mar 2014
5.0
Yes, I recommend this pro
$300
Amazing! John was quick, professional, thurough and explained everywhere he found a spot. He also said that is the spots came back that we could call him and he would come back so he could touch them up again. I have used his services many times and each time I have never been dissapointed and always have had an outstanding outcome. John has outstanding customer service skills ( a rarity for around hear) and his communication is very beneficial to his cost, which is the cheapest prices I have ever paid. I sometimes almost feel guilty for what he charges me because he does a lot of workfor very little cost. I will only use Cascade Carpet Cleaning for anything carpet or upolstery related for as lonf as he is in business.

Harm K.
Mar 2014
5.0
Yes, I recommend this pro
$300
Actually used Flying Carpet Cleaners of Cave Junction, OR who took the rug to Cascade Carpet since he did not have the facilities to do it himself. The whole thing took only one week and the carpet looked like new.

Cheryl O.
Mar 2014
5.0
Yes, I recommend this pro
$220
John showed up on-time. I am a woman who was home alone at the time. He made me feel very comfortable. He looked at all the carpet, found stains I did not even notice myself. He vacuumed all the carpets, corners and edges especially. All furniture that could not be moved he lifted and placed Styrofoam squares under the legs. The pieces he could move, he moved and when he replaced them he put them on Styrofoam squares to protect both the carpet and furniture.  My new doggie had piddled on two corners of my sofa and John cleaned that. He then cleaned all the carpets and removed every single stain. There were a couple that were especially deep. John put a cleaner on those areas and assured me it was non-toxic.  He told me if I found any stains I could just call him and he would come right back out.  When he left the carpet was already just about dry and the house smelled great. I will use him again and recommend him highly. He gave me a phone quote and it was right on. No overcharge for having to do the extra cleaning he did.

Lucienne B.
Jan 2014
5.0
Yes, I recommend this pro
$200
Did a great job, better than other big-name carpet cleaners

we've used.  Easy to work with, punctual, and responsive!



Joan D.
Sep 2013
5.0
Yes, I recommend this pro
$90
iswept carpets, spot cleaned , and finally vacumned   put pads under chair and table legs.  Was very fast and thorough.

KAREN H.
Sep 2013
5.0
Yes, I recommend this pro
$200
They were very friendly on the phone, prompt in their service. the carpet looks great and dried really fast.

Annegret T.
Sep 2013
5.0
Yes, I recommend this pro
$350
We were satisfied with him. It was the first time I had my furniture cleaned. It was better than average I would say. He was very reliable when he showed up and offered to come back if there was anything we found.

Betsy S.
Jun 2013
5.0
Yes, I recommend this pro
$300
It went wonderfully.  We moved in the house a year and half ago and had all the carpet replaced at that time.  
I called Jon last week to schedule carpet cleaning.  He remembered the house and our property manager and the interesting cleaning challenges.  (in adddition to pet urine, we had one tenant who cleaned his motorcycle parts in the house!)  Our property manager raved about Jon and how he saved our carpet  from having to be replaced until we moved in. 
I wanted to have the carpets cleaned by this upcoming July 4th weekend since we are having a lot of company then.  Well, I waited too long because he is so good he is booked well in advance (lesson learned).  Jon felt really bad and gave me the names and recommendations of other carpet cleaners he respected.  I was able to schedule with another in time for July 4th.
Now, how is that for professionalism? A+ all the way.

Kelly C.
Jun 2013
5.0
Yes, I recommend this pro
$125
It was a very positive time. The representative arrived on time, examined the rooms and stairway and cleaned three rooms and a 14 stem set of stairs with a large landing in the center. He was very vigilant and really fast. I had no idea he'd be done so soon. The carpets dried when he said. On top of his wonderful work he really was a complete pleasure to be with, was a great conversationalist. If he did other work I certainly would consider hiring him again. Wonderful experience.

Nancy H.
May 2013
5.0
Yes, I recommend this pro
$125
unknown

Virginia C.
Oct 2012
3.0
$120
They came to clean the carpet on time and vacumed the carpet prior to cleaning. Furniture wasn't moved that we didn't move despite saying they would move everything.We were assured the carpet would be dry in about 4 hours and it was wet into the next day. I won't ask this company to clean my carpets again. Some stains returned.
Response from Cascade Carpet Cleaning
"In the 9 years I have owned and operated Cascade Capet Cleaning, customer service has been a priority to me. I always have and will continue to stand behind any work I do. Upon arriving I always do a walk through with the client to discuss stains, furniture to be moved, and the realistic expectations of cleaning. Upon leaving I let clients know if there are any problems that arise to give me a call as I will work to resolve them. Unfortunately the member posted this review without giving me any opportunity to rectify the situation; I have only had stellar reviews thus far and was surprised to find she wasn’t satisfied. I did try to call to resolve the issue but was never contacted back. Thank you, Jon Nelson"

Alma A.
Oct 2012
5.0
Yes, I recommend this pro
$600
Left message on email.   Called back same day.  Couple of days and he
was here to pick up the  rugs.  They were brought  back in 10 days. They
vacuumed and combed the fringes after laying them out and  the rugs
looked brand new.  Great company.

Deborah H.
Feb 2012
5.0
Yes, I recommend this pro
$165
This carpet cleaning company did a great job. The worker was friendly and thorough, and he cleaned 2 1/4 bedrooms and a long set of stairs.

Jack L.
Nov 2011
5.0
Yes, I recommend this pro
$165
Called Jon and l left a message on his machine. He returned my call in 10 minutes. I explaned that I had a rental unit that had come vacant and need the carpets cleaned asap. He had time available the next day. Jon arrived early and got right to work. Jon used a machine with a large circular brush to steam clean the carpets. Not just one of those wands you see on TV. I couldn't belive the junk that was cleaned out of the carpets. Double hand fulls of pet hair and other junk. The water looked like chocolate milk. And I thought that the carpet were pretty clean, and the previous tenant had done a good job of cleaning the apt. Now I know! The final bill was right between the high and low of Jon's telephone estimate. Jon is the best I've found anywhere I lived. He cares.

Gillian B.
Jun 2011
5.0
Yes, I recommend this pro
$395
My original call was answered promptly and courteously.  An appointment was made for the following week and Jon arrived on time and ready to go.   We discussed what we would like done and were then presented a price which we agreed to.
Jon pre-vacuumed the whole house, pre-treated stains and proceeded to steam clean.  He worked very fast and gave our carpets a thorough cleaning taking special care with the pet stain and  applying Teflon to the heavy traffic areas.  He moved furniture and placed blocks under all the feet.
Jon was very pleasant and gave great satisfaction.  Our carpet looks great and we plan to use him for our rental.

Sally P.
May 2011
5.0
Yes, I recommend this pro
$184
Overall, I was very pleased with this company
Showing 1-25 of 27

Licensing

State Contractor License Requirements

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FAQ

Cascade Carpet Cleaning is currently rated 4.8 overall out of 5.

Cascade Carpet Cleaning accepts the following forms of payment: CreditCard

Yes, Cascade Carpet Cleaning offers free project estimates.

No, Cascade Carpet Cleaning does not offer eco-friendly accreditations.

No, Cascade Carpet Cleaning does not offer a senior discount.

No, Cascade Carpet Cleaning does not offer emergency services.

No, Cascade Carpet Cleaning does not offer warranties.