Ashland Medford Plumbing

Hey Medford, these guys are the best in town for a plumber. the receptionist was great to fit us in the schedule last minute. Mario showed up at the scheduled time time , was very professional and was enthusiastic about helping us . He explained to us what the issue was and what the fix was. He was friendly enough for me to look over his shoulder as he explained what he was doing. I highly recommend this company and very happy Mario helped us out.

unknown

Well

unknown

He came twenty minutes early, was very pleasant and professional.  He quickly discovered the "O" rings in the faucet needed replacing.  He also checked the water pressure and a hose to the dishwasher. Voila no leaks.  Party will go on as planned!

On the first visit, 12/10, the plumber replaced all visibly damaged pipes in the pump house and hooked up a heater.  I had to wait for the remaining pipes to thaw to verify the damage had been fixed.  As there was still no water the following day, 12/11, I called for service again and it turned out that pipes had also broken in the well itself.  Once that damage was repaired water was restored to the house.  Even though the severity of the far-reaching freeze resulted in long hours for the company and its employees, I found AMPS to remain courteous, professional, and responsive to my needs.  I made another call for service the following week and although nothing needed to be done, the experience was just as positive as the previous times.

Once work was started they finished up promptly with minimum inconvenience to me and my neighbors and left area they worked on clean.

Was changed for 2 hours of labor at $85/hour for what should have been less than an hour's work. When I questioned this, the billing clerk (?) became very defensive, claiming the problems had been fixed, as I had requested. Yes, they were, but at inflated prices for parts and excessive labor! For one thing, the plumber "rebuilt" the old Delta faucet  for the sink; I could have replaced it myself for considerably less. He was also supposed to call me when he got  to the house, but I never heard from him; when I made a follow-up call to the office I was told  the job was already completed. I requested an itemized bill; got a total balance due bill instead and had to send  a second request with a description of what an Itemized bill included before I finally got one.
 I have used AMP in the past but will not in the future. Their service has apparently gone downhill.

The technician came on a Saturday afternoon and worked diligently to figure out the problem.  It turned out that a bird had flown into the water heater exhaust pipe and prevented the power exhaust from working properly.  Despite working for well over one hour, we were charged only for one hour (though the time charges were at a premium being a weekend).  We were very pleased with their responsiveness, professionalism and courtesy.

I live out of state and manage a property in Medford.  On a recent visit, I discovered a leak in the kitchen on Sunday and started calling
plumbers first thing Monday morning.  Not being from the area, and not yet a member of Angie's List, I was at the mercy of internet listings and reviews.  After calling 2 other plumbers, I found Ashland Medford Plumbing on the Better Business Bureau site, with an A+ rating.  I called and explained my predicament.  They were responsive to my urgent situation and able to juggle their staff schedule to get a plumber to me that morning before I needed to leave town. 
The Plumber fixed the problem quickly, and had all the necessary parts in his truck, including a new garbage disposal to replace the rusted out unit that was causing the leak.  The whole charge (service call AND parts) was under $200.  And I was able to get on the road to my next meeting with minimal delay.  I wish I had Ashland Medford Plumbing in my home town!  I would definitely call them again.

It went extremely well as I work graveyard and needed someone to come out early am and he did, on time took about the exact time he had scheduled for it and charged what I was quoted. I would highly reccommend these folks.

They coordinated it very well. With some jobs, people won't be able to use their sink for a few days. They coordinated with the countertop company. They were there immediately after the installation to put the sink and garbage disposal back in. They ran into a small problem that wasn't their fault. I didn't have any problems with the plumbing.