Appliance Doctor Emergency Service & Repair

unknown

See above

All's well that ends well, but there were some bumps along the way.
The Good:Chris, the technician, showed up promptly as scheduled. He did a thorough job of testing and diagnosis, continuing beyond his initial diagnosis of a bad thermostat control board to determine that the real problem was on the main circuit board. It was applying an excessive voltage to the cooling fan, burning it out, so that the compressor was overheating and cutting out periodically. He suggested a temporary fix: pulling the refrigerator a foot or so out from the wall, taking the back off and positioning a household fan behind it to keep the compressor cool. This worked quite satisfactorily until the final repairs were completed. Points for ingenuity. He also did a thorough check for other potential problems door seals, dirt accumulation, etc.
The Not So Good:(All of these problems seemed to be in the office, not with the technician.) When he left on Tues, 7/17, Chris gave me a price on the main circuit board (which they had in stock) and said they would call me the next day and give me a price on the fan, which they had to order. I told him to just go ahead and order it as I was going to have the refrigerator fixed no matter what. I expected a call on Thursday or so setting up the installation of the parts. No call. (Turns out they wrote down our phone number wrong and had left a message on who knows whose answering machine). On Friday my wife called the office, and they informed her that they had not ordered the part yet and would not until she gave them a credit card number to charge it to. She did so, even though this is not standard practice (every other repair service I have used has just ordered the part and billed me for it when it is installed). This resulted in a 2-3 day delay in obtaining the part. The office then informed us that if the part came in early Tuesday, 7/24, they would install it in the morning, and if it came later they could install it around 5-6 o'clock. When we didn't hear from them Tuesday as to which it would be, my wife called the office. They said yes, the parts were here but they couldn't come until Friday. Not happy, but OK, if that's the best they could do... Ten minutes later they called back and said they could come late in the afternoon on Tuesday after all. Which they did.

Appliance Doctor made three visits. They diagnosed the problem, ordered the part, and installed it. It developed that the problem was elsewhere, in a sealed area of the unit designed to be un-repairable. As a result, despite their attempts, time, and effort to repair the unit, they provided us with 100% refund. Definitely not their fault that the unit (8 years old) turned out to be designed not to be repaired. Throughout this weeklong process they remained professional, prompt, and courteous. We will definitely call them again for our appliance repair needs.

It went fine. He even humered my little dog that he had actually come to see her, and he didn't mind when she looked over his shoulder the whole time.

Same as above

I had other people come out and they said there was no problem, but these guys found the problem. Two guys came out and had the problem fixed within a half hour. They only charged $50; it was a really reasonable charge for a service call. I was expecting to pay more.

I looked them up on the phone book. It was a Fisher Paykel dishwasher and it was very hard to get anybody to work on it. It was a foreign brand that was made in New Zealand. It was a two doors and drawer type. It was a little bit different than most of the dish washers that could be seen around here. I had to call a lot of people to find anybody who would even service it. I found them and they serviced the Fisher Paykel. They came quickly and exactly at the time they said that they would be here. They knew as to what they were doing and they got the work done. Their prices were fabulous. It was a lot cheaper than buying a new dishwasher and it was a miracle for me to get somebody to work on it.