Absolute Air Authority LLC

Our AC unit wasn't working and we called them for help. They tried to fix it and Brian did everything he could to try and fix it but it needed to be replaced. So we hired them to replace it. They did but after it was installed we were told it was a 20 amp unit and the previous one was a 15 amp. So we couldn't run the AC because of an electrical fire hazard. They contacted Pacific electrical that they work with and was told it would be $466 more for electrical work. That wasn't quoted or talked about before. It was a Friday at 3pm so I said okay and agreed to pay it but the electrician could be out there for maybe at the soonest 4 days if they could squeeze us in or it would be 2 more weeks. On Monday I called asking what could be done for the additional cost that wasn't quoted. This was there response. Tyler, You had a 2 ton system and that is what I replaced it with. Electrical was overlooked and was not included in our quote. Already gave you a great deal due to whole leak situation and can not afford to take a bigger hit. If you insist than okay, but please understand where I am coming from and lets help each other out on this. Technician Brian I replied that we wanted to be fair and agreed to pay the electrical cost. That in return we would like 2 annual maintenance's. That way they weren't out of pocket anything and felt that was fair in return for being out of pocket. They declined. Even after they admitted to an oversight when they quoted. To top things I called a different electrician to see if they could get out sooner. They came out the next day and said the wiring was up to code and sufficient. That just the breaker needed to switched to a 20amp. It was fixed for less than $100. They called Pacific electrical. So I'm not sure if they work together to charge for things not needed. To be fair to Pacific Electric they did not come out to the house. They just went by what Brian from absolute Air told them. So maybe when they got out there they would of done the same thing. But it still seems a little questionable that Absolute Air affiliates with Pacific electrical for services not needed. They say they want to help each other out but didn't want to try and make it right for the customer. Also they left multiple cigarette butts in our driveway when they installed our unit.

Good customer service, returned my call same day. Scheduled service quickly and showed up on time. Would use them again.

It went very well the gentleman that showed up was very polite and friendly. It took him a couple hours and even showed me things to look out for in the future.

Great, and in a timely manner.

Installation went very smoothly. New heat pump looks and works great! Technicians were friendly, knowledgeable, and punctual. I would definitely use their company again for future needs!

When I had gotten my estimate from them I have never received one so detailed. They did a wonderful job.