Dr HVAC Inc

It was the annual service. They were on time, prompt and knowledgeable.

Initial service call went well. But too cold to check the freon level. Signed up for a 1 year service agreement. They were supposed to come back and check the freon level when it warmed up but never heard back from them. I called them in the spring and asked them to come out and check it. They tried to charge me for an additional service charge for the freon check. I had to point out this was included in the service agreement I had already paid for. And I asked them to provide an estimate for replacement of my HVAC unit. They said someone would call to set up an estimate appt, but again never heard from them. My view is they are technically competent, but administratively challenged.

Tune up okay but even after mentioning to the service professional that we'd like to buy a new furnace and a/c unit he never said that he'd have a sales rep call to discuss new systems with us. We ended up needing a new a/c unit less than 1 month later, so we called another company.

Dr. HVAC provided very quick responsive service on week-end just prior to a hot spell. Received courteous, professional service for installation of parts needed for (temporary) functioning of condenser fan on heat pump. Downside of Dr. HVAC is their insistent approach to sign you up for a contract. Pricing of all parts, service is based on whether you are a contract service customer or not, and service personnel repeatedly point out your cost savings if you are a contract customer. Their personnel were courteous if you did not want to sign up for a contract but the push to sign a contract was annoying. The pricing of their non -contract service seemed to be very reasonable. Our Trane heat pump, air handler, electrical heating coil system is 21+ years old, so is well beyond the service life for this equipment. We chose to replace this equipment with a new Trane system, rather than replacing the compressor fan motor in a very dated heat pump well past it's service life. We have been very impressed with the Trane brand of HVAC equipment, so we did not consider Dr. HVAC for this replacement work because we were informed that they normally install another equipment brand.

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