Robben Heating Air Conditioning and Gutters

The work went great. We have waited 3 weeks to even have an electrician contact us, but Greg with Robben's came out the day we called for an estimate. They have great contacts with the gas company and a gas line to the house was installed within a few days. The work was completed within 2 weeks of the initial quote. We had great service and couldn't even tell that any workman had been in our house. Greg came out to make sure we knew how the controls on the heat pump worked after it was installed. There was a minor problem on the water heater not because of the equipment installed but because of the restrictors to several facets didn't provide enough water pressure. Again, when we called they were there within an hour. The price was reasonable and the workmanship excellent.

Installed heat-pump and ductless heat/ac wall unit. Showed up late or not at all, caused unnecessary damages to floor and drilled hole in brand new wood floor when duct work was all suppose to be in another room. Refused to make repairs, didn't finish install. Took a mediator to get them to return and finish the install but did not repair damages. We had to get manufacturer to repair damages. have had to fight and argue with them to get them out to service unit twice in the year since they installed it, discovered from manufacturer it was a used unit that had not been repaired. We were totally ripped off. Government Community Services agency paid for installation so we could not sue Robbens direct., claimed they were ending their contract with company due to too many complaints and unfinished work. We would never use this company again for anything, bad install, bad customer service, totally unprofessional. Dates are only approximate.