Reviews
3.01 Reviews
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Showing 1-1 of 1 reviews
Rosellen W.
Jun 2014
Phone Service - Cellular
Broadband internet coverage has been very unreliable, for no apparent reason. If it crashes on the weekend, it is down until Monday morning. We very often lose signal at 8 am for anything from a few minutes to the rest of the day.
After requesting start of service following vacation hold, it took over 3 weeks to get service resumed, with many long phone calls with many service reps who each had a different "explanation" as to what the problem was. Many of the explanations were clearly not valid, we performed endless "turn this off" "unplug that" routines at their behest, and never did they admit there were on-going outages in our neighborhood during this period. It's finally working properly, for the most part, but if we had another provider available, we'd certainly switch. (Billing is another area of confusion for this company; at one point, we received a letter telling us we had three simultaneous contracts for service, each with a cancellation penalty.)
After requesting start of service following vacation hold, it took over 3 weeks to get service resumed, with many long phone calls with many service reps who each had a different "explanation" as to what the problem was. Many of the explanations were clearly not valid, we performed endless "turn this off" "unplug that" routines at their behest, and never did they admit there were on-going outages in our neighborhood during this period. It's finally working properly, for the most part, but if we had another provider available, we'd certainly switch. (Billing is another area of confusion for this company; at one point, we received a letter telling us we had three simultaneous contracts for service, each with a cancellation penalty.)
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FAQ
CENTURY TEL is currently rated 3.0 overall out of 5.
No, CENTURY TEL does not offer free project estimates.
No, CENTURY TEL does not offer eco-friendly accreditations.
No, CENTURY TEL does not offer a senior discount.
No, CENTURY TEL does not offer emergency services.
No, CENTURY TEL does not offer warranties.