TruGreen Lawn Care - 5325

They're fine. I would recommend them.

I did not see a single mosquito this summer. They always showed up exactly when they said they would, they did exactly what they said they would do, and I didn't have to be home to wait for 3 or 4 hours. It was just real convenient service.

I believe a rating at this time would be unfair. I've only had one treatment and the gentleman that was sent out was in a bad mood. Considering that it was the end of the day, I will not rate the company. Trying to be fair and there is little improvement on the lawn. Therefore, I will wait to see how the lawn care comes along. Respectfully,

Well, I pay 51 per month and my back lawn has weeds and parts are dying. Think I'll quit now.

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Our tech Anthony, was great! I got immediate service, ontime, and he treated all the areas we requested.

unknown

I tried them this year for the first time and I am very happy with how my lawn looks. I paid for a full year of service. They call me the day before they are going to be here When they show up, I don't have to be here. They take care of the stuff and leave me a detailed description of what they put on the lawn. I also have them do my shrubbery. They kept spraying and taking care of front yard and shrubbery. I have been completely satisfied with their work.

It was good.

unknown

I'm about ready to pitch that service because they don't seem to be doing the weed control that terrific. They also come out and do my trees and shrubs, they treat for insects and fertilize every tree and shrub on the property. They do an awesome job with that. I would give a 'B' for lawn service and an 'A' for tree and shrub service. They're okay on responsiveness. The people that come are not from this town, so it's kind of hard in the spring and fall, when the weather is questionable. They will come out and if it's raining, they might go ahead and treat anyway. But if it rains within a certain amount of time, I'll call them and say, "Hey, it rained," and they will come back. They have this automated calling system. They will call and say, "We will be out a certain day," and sometimes they don't show up when they call. It doesn't happen all the time.

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I think they are a little bit expensive because all they do is spray. They do good work and their work is efficient. They are dependable and do the treatments as they are contracted. They come every 3 months. They are really professional.

unknown

First 3 visits included application to only the back yard for 1st visit, broken equipment and no application for 2nd visit, and gave up after 3rd visit since 1st application didn't seem to have any impact on weeds.  I talked to them about the lack of change in the weed growth after the 1st application to the back yard when the guy came out for the 2nd visit but since his equipment didn't work, it didn't do any good.The first visit was free but they still required me to pay for the 2nd and 3rd visit even though they never applied anything for the 2nd visit and were unable to apply the correct herbicide to the weeds to kill them.   They never tell you when they are coming so it's hit or miss if you can tell them what's working and not.  I'm done and cancelled the service today.

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I would probably use them again. I knew of them from my neighbor and that's the reason why I contacted them.

My lawn looked absolutely awful the second that it got close to summer. All the winter grass died and my lawn looked embarrassing. Called customer support number and no one ever came. Called again and someone came without any heads up (so I wasn't there) and dumped more chemicals on the lawn. Finally got in touch with the local manager who came and put down grass seed and a special formula to deep hydrate the lawn with the application of 40 min of water every day for 2 weeks. Really worried to get my water bill next month!!! Lawn starting to look better. Still brown spots. Seed coming in. Crossing my fingers. Only working with local manager from now on. Feel like I could get more from a landscaper who not only applies the right fertilizes and manages weeds, but would also mow and edge. Also frustrated as feels so impersonal.

It was very good. I'm very impressed with the people they send out- they were friendly and cordial. The work was done very promptly. They left the area perfect. There is nothing I dislike about the company so far.

unknown

The first year was fine, they were very good about scheduling on days when I was home and they call the day before to remind you they will be there. We pre-paid and got a discount. Our yearly fee was about $400 for six treatments. (That is to the best of my recollection). Our lawn looked okay in 2013 but was not the best looking lawn on the block by any means.
This last year (2014), we watered extra and were constantly raking pine needles off our back lawn as recommended by our technician. Our front looked great and finally was the nicest on the block. Our back lawn barely came back from the winter though and did not recover fully and green up even by the end of the summer despite the Scott's treatments.
Then at the end of summer, directly in the center of our front lawn we had a large area die. Large chunks of lawn were being pulled away easily by the lawnmower and even just by walking on the lawn. When we investigated we could easily see white worms/grubs of some kind. The lawn guy had just treated our yard and when I checked the invoice it did not contain an insecticide so we called and asked Scotts to send the guy back out. They did this and he treated the lawn again for free. My husband had also treated the lawn with some insecticide we had in the shed because he felt it was a severe infestation and could not delay treatment until Scotts returned. So the lawn was treated twice.
Over the fall and winter the front lawn has slowly improved but still does not look great and the compromised areas are obvious. The back lawn is affectionately called our "mud pit" as the lawn is barely hanging on after a difficult last summer. We still struggle to keep the pine needles off it and we do have a dog that is on it, but I have been very unhappy with Scot's results here.
This year (2015)  is the reason why I have only just today canceled my service. Scotts rolled over my service so when they were coming I just assumed it was still from the services I had already prepaid. I am not a fan of rolling over services without a verbal okay from a customer. Seems like a sneaky trick to me. Also, they applied lyme to my yard. In the past I thought lyme was a white powder though I am told now it is a brown granule. There is no powder or visible granules to be seem on my lawn. They did offer to come and retreat my lawn with lyme if I would agree to remain a customer, They also offered to give me the discounted price I have had in previous years if I stayed. Please look at the photos of my lawn to know why I declined both offers. I cannot continue to have mediocre results for $400/year. (I only paid $110 for this year because I canceled early). 

TruGreen always lets us know then they're coming.
They only work in the front yard because we don't have a lawn in the back yard.
They are attentive each month and leave a report on our door after they are done.
We don't need to be home when they come.

Overall they did a nice job.  It was just more expensive than we could continue with our budget, and honestly, I feel I could fertilize my own lawn for a lot less.  Wish their services included more for the same price, such as fixing bald or brown patches in the lawn rather just telling me what to do.  But they were always polite and professional and easy to work with.

The workers who come out to your house do what they are contracted to do. I have used them for several years. The lawn technicians are very nice and seem competent. I have had repeated problems with the office in Lake Oswego. They ignore scheduling and customer requests. I also had an instance where someone in sales claimed that during my last treatment they saw that I had an insect infestation in my trees. The salesman then tried to sell me a service to eradicate my imaginary pests. I am always am present during treatments and there was no infestation. I did talk with my lawn technician and he confirmed I had no insect problem. I did talk with the Lake Oswego office about the fraudulent sales attempt.
I do think they are a bit pricey for what you get. I recently changed to a lawn service and am getting much more for my money. I am also seeing a noticeable improvement in my lawn with the lawn service.