They are very friendly and flexible. They provide a good service.
Description of Work: They have worked on a couple of my cars.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Lori F.
05/2009
2.0
auto repair
 + -1 more
I would not recommend this auto service. No estimate was provided prior to service.
Description of Work: Dave's Palisades was recommended to me for DEQ service on my VW Vanagon, that they were quick, honest and fair. I dropped my van off on 2/18/09; the manager called the next day to tell me I needed a new battery and he could sell and install one for me for around $118.00 - seemed very expensive to me. I went to Les Schwab and bought a battery and dropped it off on the 20th. (I should have installed the battery myself, but left it for Dave's since it was dark out.) A week later I still hadn't heard if the van was ready. I called and left a message on 2/27; the following day the manager called me back to say the van had been ready for several days. I felt this was very unprofessional. Then I went to pick the van up and pay the bill. The total bill came to $213.70....this for a DEQ adjustment! The bill notes on it: "Install owner supplied battery - old battery was over sized and tough to remove - adjust to pass DEQ - run through DEQ." I felt the bill was also very unprofessionally noted...no breakdown per service performed. This is the first time I've seen an auto service bill so generalized. So, I have no idea how long it took or how much money I spent on battery replacement and what exactly was done on the DEQ adjustment and how much I spent on that portion of the bill. Of course, the manager was not present at that time since it was after 6:00 pm, and I had to pay the bill and get my van that night.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
2.0
responsiveness
3.0
punctuality
2.0
$200
Response from Dave's Palisades Service
[member name removed], I am Shawn Roch'e from Dave's Palisades Service , I'm really sorry to hear about this even with it being so old , I would like to make this right with you ... Some history, My father Dave was very ill in 2009, I lost my father in 2010 ... Our business went through some tough times during that period,I'm proud to say Dave's Palisades Service is a respectable repair facility and I stand behind all services and repairs, to prove that please allow us another chance to prove we are a great company and really do live up to our current reviews ... I,Shawn own and operate Dave's Palisades,my wife is our book keeper in addition to being our courtesy transport person as in pick up and delivery of vehicles and the owners , my son is our service writer and my mother is doing well ... If you decide to give me another chance I will rectify the bad experience you had with my business ... Thank You , Take Care , Shawn Roch'e
Fred B.
06/2008
5.0
auto repair
 + -1 more
They have great customer service. They will call you the same day when it is done. I can't recommend them enough. They are very reasonable price wise. They give me advice when buying cars. One time I was short on money for gas and he just let me run a tab. They are very honest and trustworthy.
Description of Work: They do all our maintenance on our car and any problems that come up.
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Service Categories
Auto Service,
Auto Inspections,
Auto Radiators,
Auto Transmission,
Auto Tires,
Auto Mufflers
FAQ
Dave's Palisades Service is currently rated 4 overall out of 5.
No, Dave's Palisades Service does not offer free project estimates.
No, Dave's Palisades Service does not offer eco-friendly accreditations.
No, Dave's Palisades Service does not offer a senior discount.
No, Dave's Palisades Service does not offer emergency services.
No, Dave's Palisades Service does not offer warranties.