Cloud 9 provides professional carpet and upholstery cleaning services, window washing services, and house cleaning and housekeeping services. We have been an Better Business Bureau A+ Accredited company and have maintained our Angie's List Super Service Awards.
Business highlights
21 years of trusted experience
Women Owned & Operated
LGBTQ+ Friendly
Family Owned & Operated
Eco Friendly
Services we offer
Carpet & Upholstery Cleaning, Window Washing, Duct and Dryer Vent Cleaning and Custom Housekeeping.
It was very good. I'd hire them again for our next window cleaning.
Description of Work: Windows and upholstery cleaning.
Rating Category
Rating out of 5
Yes, I recommend this pro
Savannah L.
02/2021
5.0
air duct cleaning
+ -1 more
Appreciate Cloud9s quick response on an urgent matter. We had an awful smell coming from our ducts, and Uriel not only took the time to listen, but ***** the situation going on in our home. He thoroughly checked our attic and then checked the crawl space. He discovered water in our ducts and took pictures. He gave great advice, and suggested steps to get it resolved. Even though he was unable to fix our issue, he provided great customer service, and will be earning our future business. Thanks again!
Description of Work: Inspect Air Ducts
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Steve W.
01/2021
5.0
air duct cleaning, dryer vent cleaning
+ 0 more
Above and beyond the call of service! Jeremy was the initial contact and was VERY helpful and followed up with email. Was scheduled within just a few days. Had ducts and dryer vent done. There were some unexpected issues that took the tech, Uriel, much longer than planned on the dryer vent. He had to use 3 different ways to completely finish the job. They supported their original quote and all was done really well. HIGHLY RECOMMEND. Uriel was totally professional and helpful!
Description of Work: Dryer vent and heat ducts
Rating Category
Rating out of 5
Yes, I recommend this pro
P T.
11/2020
5.0
carpet cleaners
+ -1 more
I was extremely happy for how the carpets turned out. Jeremy did an excellent job & the carpets are beautiful.
Description of Work: Carpet cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Gayle M.
11/2020
5.0
upholstery cleaning
+ -1 more
It went great. They were on time. They put protective covers over their shoes to protect my floors from dirt being tract in which I appreciated. Mask were worn at all times. They also let me know to look over the finished product to see if I was satisfied or had any questions. It never felt like they were rushing to leave to the next job. Excellent experience, price was reasonable. Would definitely use again.
Description of Work: Upholstery Cleaning - Large Sectional
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
STACIE S.
08/2020
5.0
house cleaning
+ -1 more
He did fabulous! They were here the day after we called. We would recommend them and use it again! We were on cloud 9 after they left! A+ No harsh chemicals. Very clean.
Description of Work: They did fabulous! Meticulous! He wore gloves and masks. He was thorough in the explanation and the process. Gave us advice on how to handle the stains. He worked efficiently. The carpets were basically dry an hour after he left!
Rating Category
Rating out of 5
Yes, I recommend this pro
JOHN M.
04/2020
5.0
air duct cleaning
+ -1 more
He was pleasant and cleaned up after himself. He was very thorough, we even hired him for another job.
Description of Work: He came cleaning air ducts. We have a new old and the construction workers left debris and etc.
Rating Category
Rating out of 5
Yes, I recommend this pro
Pam S.
03/2020
5.0
carpet cleaners, upholstery cleaning
+ 0 more
Super the technicians were curious, thorough, and kind. They did a fantastic job of cleaning in a very timely matter. Cloud9 made it easy to schedule an appointment and were very accommodating.
Description of Work: Dryer vent cleaning and couch upholstery cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Cloud 9 Professional Cleaning Services
Thank you for the review, [Member Name Removed]! Stay well!
Colleen B.
03/2020
5.0
carpet cleaners, window cleaning
+ 0 more
Cloud 9 was very professional, knowledgeable and kind in every way. They did an exceptional job cleaning my very dirty carpets that I have put off for a while and didn't expect to come back to life as well as they were able to get them, especially my staircase. The windows and screens were great and I even after a week of rain, they still like I live in a happy fishbowl. David was very happy, comfortable and professional to have in my home. We will absolutely have them back again.
Description of Work: All carpets, windows and dryer vents were cleaned in my home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Cloud 9 Professional Cleaning Services
Thank you for the kind review, [Member Name Removed]! We hope to see you guys again soon, in person. Stay well!
Deborah A.
03/2020
5.0
window cleaning
+ -1 more
Very well. They were professional and did an awesome job!!
Description of Work: Window cleaning
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Cloud 9 Professional Cleaning Services
Thank you for the kind review, [Member Name Removed]! Stay well!
Amy B.
03/2020
5.0
carpet cleaners, window cleaning
+ 0 more
Excellent! They were very thorough. I have very old carpet that is light and has lots of stains. I was very impressed with how much better it looked when they were finished and my kids loved that the house smelled like oranges. I also had my windows cleaned. They look amazing! I can't believe how much better it looks and feels to be able to see outside so clearly. The workers were considerate and on time. I would definitely call them again!
Description of Work: Carpet cleaning and
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Cloud 9 Professional Cleaning Services
Thank you for your kind review [Member Name Removed]. We hope you and your family are well!
Francesca G.
02/2020
5.0
carpet cleaners, window cleaning
+ 0 more
Fantastic! ON time! The young men doing the work were professional and pleasant! Super clean and my dog that doesn't like many people LOVED them. I would recommend them to anyone and hopefully they add more services soon . Great job! 5 stars! 10/10
Description of Work: windows cleaning and drier vent cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Response from Cloud 9 Professional Cleaning Services
Thank you for the kind review [Member Name Removed]! We hope you and your family are well!
Bradley R.
02/2020
5.0
carpet cleaners
+ -1 more
Went great - my first contact was by Phone where Jeremy provided me with a detailed estimate of services needed to remove the residue on the carpet. I scheduled an appointment and Uriel showed up on time, and worked diligently to resolve the issue- Great customer skills and would recommend
Description of Work: cleaning carpet and removing adhesive residue left over from product
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Steven C.
02/2020
5.0
carpet cleaners, air duct cleaning
+ 0 more
cloud nine did a exceptional job, Uriel was very informative and took the time to answer all my questions, he went over and above to make sure my ducts were cleaned as they were never done for 50 years. we are very satisfied with his job.
Description of Work: cleaning and sanitizing duct work
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$390
Joan B.
10/2019
5.0
carpet cleaners, window cleaning
+ 0 more
Very well. My windows shined when he was through. Excellent job.
Description of Work: Windows washed
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Yujing D.
10/2019
5.0
air duct cleaning, dryer vent cleaning
+ 0 more
They get work done perfectly, and price is very fair
Description of Work: Air duct cleaning and Dryer Vent Cleaning
Rating Category
Rating out of 5
Yes, I recommend this pro
John T.
04/2019
5.0
carpet cleaners
+ -1 more
We wish we'd known about Cloud 9 a long time ago. The work was efficient, of fine quality, and at a fair price. Everyone was professional and easygoing.
Description of Work: carpeting in rooms, hallway, stairs
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$105
Katherine B.
05/2018
5.0
carpet cleaners
+ -1 more
Cloud 9 did a great job cleaning the carpets in my condo. They got out spots even other carpet cleaners hadn't, they were on-time, professional, and competitively priced. I'll definitely hire them again next time.
Description of Work: Carpet cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Ron K.
09/2017
5.0
carpet cleaners
+ -1 more
The crew was polite, timely, professional. i was satisfied with the job and will use the company again
Description of Work: I needed carpet cleaning in 4 rooms
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Susan V.
07/2017
5.0
carpet cleaners, window cleaning
+ 0 more
Great. I plan on hiring them again.
Description of Work: Inside and outside windows and screens. Also had them clean carpet and area rugs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
KEVIN H.
06/2017
5.0
carpet cleaners, window cleaning
+ 0 more
The carpets were dry in just three hours. Everything looks great and the house smells wonderful!
Description of Work: They cleaned my bedroom carpets and washed my windows inside and out.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$235
Siu E.
04/2017
2.0
window cleaning
+ -1 more
I scheduled the services with the provider for today. I called him before the appointment to request a reschedule since it was raining. The service provider told me he would not reschedule and that I was being dishonest. Then he told me that he would not do work for me. He was extremely rude to me on the phone. I spoke with Jeremy.
Description of Work: I purchased a deal from Angie's List for window cleaning.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
$120
Response from Cloud 9 Professional Cleaning Services
I spoke with this customer the day before the appointment to confirm when she indicated that the technicians would need to call her to give her the price because she might not be there. I explained that she would need to be there for us to complete the service and eventually she agreed that she would be there, so we confirmed the appointment. A few hours before the appointment, she called and asked to reschedule because of rain. When I explained that we wash windows year round and that cleaned windows don't get spots from rain, she then explained that she wouldn't be there. At this point, I felt like this customer wasn't being honest with me about her intentions to be home at the time of the appointment either on the confirmation call or on our current call, so I expressed to her that I didn't feel confident that she was being honest with us and decided to cancel any upcoming or potential business with her.
Tamotsu T.
10/2016
5.0
house cleaning
+ -1 more
Very well. We decide to use their monthly service.
Description of Work: House cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
scot S.
09/2016
5.0
carpet cleaners
+ -1 more
Cloud Nine is an exceptional family owned business. We have used them many times for carpet cleaning and window washing and always have experienced exceptional service, quality of work and very good value. Yurio managed the cleaning today. He like the others we have worked with at Cloud Nine is outstanding. Perhaps a few other firms in the Portland area could learn from their quality of service at every level of contact. I would highly recommend.
Description of Work: Carpet cleaning for two rooms and stairwell
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
ERIC G.
08/2016
2.0
house cleaning
+ -1 more
The technicians did a fine job and were friendly and respectful. When I set this up a couple years ago with the owner, I told her that I had fibromyalgia/Lyme disease. I often sleep sporadically or not at all. It is imperative to my health that the cleaners come in the afternoon and I not be contacted before 12 p.m. if possible. (I have this agreement with everyone, including my own mother.) We set up an agreement that they would call between 12 and 1 p.m. and let me know when they are coming. This fell through the wayside many times, with texts coming at 10:30 a.m. and other hours, saying that they were going to be there in a half hour. I often reminded the technicians (because they were there; they were not the scheduler) and several times contacted the owner again to remind her of this requirement. This week, I had a 12 p.m. medical appointment. I got myself up around 10 and emailed the owner that the side door would be open for the cleaners, expecting them to come some time after noon. Around 10:30 a.m., I got a text saying the cleaners were coming at 11:00. I was not ready for this and told the cleaner that this was unacceptable. The owner called me, mad, and said that they need to have a 10 a.m.? 11 a.m.? -12 p.m. window. I started saying that they could come if they had to that day, but if they need a window like that .... She interrupted me to say they were not coming; "We have reached a point in our relationship...." I hung up. I was so done. It's okay for plans and agreements to change. But then you call your client the day before and see what can be done. You don't let the client know the world changed with a 1/2-hour notice and then try to make them wrong for expecting you to keep up with your agreement.
Description of Work: Monthly housecleaning, 6 hours
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$199
Response from Cloud 9 Professional Cleaning Services
This is an inaccurate and unfair representation of the events between Cloud 9 and this customer. Our original and ongoing agreed arrival time for 2+ years had always between 11 and 12 with the technician notifying the customer via text of their updated arrival time. This customer was offered several different arrival windows on several different days of the week throughout our relationship in order to accommodate the customer's changing needs. On the day discussed above, the customer emailed us to say that we could not arrive before noon only after the technician notified the customer via text of the technician's 11 AM estimated arrival time. When Cloud 9 called to explain that our technicians would be waiting for an hour and ask why we wouldn't be able to start before noon, the customer informed us that she was unhappy and that she would no longer be using our services in the future. When the customer hung up on us, it was a mutually desired separation.
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Service Categories
Carpet Cleaning,
Window Cleaning,
Upholstery Cleaning,
Air Duct Cleaning,
Dryer Vent Cleaning
FAQ
Cloud 9 Professional Cleaning Services is currently rated 4.7 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 5:00 PM
Cloud 9 Professional Cleaning Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Cloud 9 Professional Cleaning Services offers free project estimates.
Yes, Cloud 9 Professional Cleaning Services offers eco-friendly accreditations.
No, Cloud 9 Professional Cleaning Services does not offer a senior discount.
No, Cloud 9 Professional Cleaning Services does not offer emergency services.
No, Cloud 9 Professional Cleaning Services does not offer warranties.
Cloud 9 Professional Cleaning Services offers the following services: Carpet & Upholstery Cleaning, Window Washing, Duct and Dryer Vent Cleaning and Custom Housekeeping.