After getting several estimates we selected Brown Building & Design. Chris was not the least expensive nor was he the most expensive, but he was thorough, professional, and flexible. In providing his estimate, he detailed each step in the process and worked with us to contain cost without compromising quality or design. It was clear in his estimate that he had listened to our concerns about the project and paid attention to our budget. Chris handled all contacts with the city, let us know when deliveries would be made, and made sure we were kept informed of all scheduling and work plans. Because of the breadth and height of the deck, he paid particular attention to stability, reinforcing key areas including some not required by code. Several months after the work was completed and after the first full winter, Chris followed up by personally coming out to inspect the deck for settling and wear. We had made a decision to have the wood stained by having the lumber supplier pre-dip it. When there were problems with the stain product used by the lumber supplier Chris immediately stepped in serving as our advocate and made sure the problem was resolved by the appropriate parties. During the project, Chris and his people were polite, careful to not track dirt/mud into the house, and they cleaned up each evening before they left. The project completed on schedule (even with the Oregon rains) and within budget. Since doing our deck, we've used Chris for several smaller projects. He is always very responsive to phone, email, and text messages, and when he says he'll be there, he is. We will not hesitate to call him for future projects.