Air Stars Heating & Cooling

great job got us going

Installers were great!

We called on a Monday and some one came out the next day. Josh, the technician, was competent and intent on problem solving what was causing the furnace to not stay on. He found the problem and fixed the furnace. We were very impressed with his work ethic.

Our furnace went out in the middle of the night and CEC was the first company to call me back immediately. I told them we had two little kids and no heat and with the cold temperatures, I’m sure they were very busy. They rearranged schedules and had someone at our house by 8am! They fixed the furnace, replaced the igniter and we had heat by 9am! The staff were very friendly and professional. Highly recommend!

CEC did a great job for us. They are our go-to service providers for furnace work. We have them work on our rental properties as well as our own home furnace, and we have a lot of trust in them.

We scheduled our first servicing for a ductless heat pump originally installed by CEC. The serviceman that came told my wife that the computer desk located beneath the unit would have to be moved. My wife was unable to move it, and suggested for the serviceman to remove the drawers first. He partly unloaded it before moving it, but in the process gouged our sheet vinyl flooring in a couple places. My wife felt bad that she had not warned him about dragging things across the floor. The servicing of the unit it was completed very nicely and greatly improved the cooling performance (we had only given it some basic vacuuming maintenance since it was installed a couple years ago). When I got home from work, I took a couple pictures of the gouges in the floor. I sent them via email to the rep who had originally contacted me about getting the unit serviced, asking if they could help with some kind of compensation. I received no response for a couple weeks, and sent another email. This time the rep replied that he had forwarded my issue to his superior. Finally, after bugging them again a couple weeks later (a month after reporting the problem), I finally got a phone call from Chris. He explained that in his view the torn floor was not really their fault since we should have moved the desk beforehand to allow the technician to access the unit, as we probably wouldn't want to risk having cleaning fluid or whatever falling on the desk. However, he was willing to give us some compensation if my wife and I would come up with a price. After talking it over with my wife, we emailed him back and explained that, as we had never had the unit serviced before, we didn't know that moving the desk would be required. We asked for reimbursement of whatever it would have cost to have rescheduled instead of having the technician try to move the desk. We also suggested they make sure to alert customers about potential risks. Chris graciously received our feedback, and issued a full refund ($167) of the service charge, which arrived promptly via check a few days later. We will definitely hire CEC again, and next time be better prepared.

Great will use aGAIN

The tech they sent first was fairly new and he wasn't able to diagnose the problem, so we requested their more senior person who had helped us on a previous repair. He was great - diagnosed the problem, got the part, fixed the furnace, and didn't charge us for the second service call.

I had a very positive experience.

great. took 1 day.

Very well. The consultant was very professional and thorough in his explanation of the systems, etc. Only problem I had was that they never followed up with annual checkups, etc.

Exactly right

We have been using CEC ever since we bought our house in 2005. We have them service our air conditioning in the spring, and our furnace in the fall. They never miss an appointment. They always do a thorough, professional job. If they find anything to be concerned about, they give us a clear explanation. Absolutely excellent company and staff to work with - which is why we've had them caring for the HVAC in our home for more than a decade now!

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great friendly

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I cannot recommend CEC highly enough. The sales associate the visited us (Zach) was professional, courteous and explained all the options to us in a way that made sense.  He even provided a proposal onsite which was fantastic...especially considering we were without heat and looking to make a decision right away.  The installer was there in less than a week and got our system up and running in no time. I even had a question about the installation process and Zach came back out to the site to go over the fine details with me to make sure I felt comfortable about the installation. The technician was extremely courteous, on-time and professional. The best part is that CEC is coming back out in a month to check on our system to make sure it is running properly and as expected.  I just can't put into words how great I feel about this major purchase and am SO HAPPY I decided to go with CEC.

Technicians were very polite, professional and on time.  
Had the right meters, tools and experience.
They explained in detail what they were doing and why.  
I am very pleased and satisfied with the work.
I highly recommend this service.

The work took an extra trip to complete and we had to call them back out for some reworking of the ducts but they were receptive and timely.

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I called for a repair at 0900 and was pleasantly surprised when he called to say he was on his way at 1200! He diagnosed the problem and fixed it within 30 min. I am going to hire them to do my twice a year maintenance !! Excellent service!!