ECOWATER SYSTEMS INC

The Ecowater representative informed me that one of my water filters, a filter that had been purchased from Ecowater within the last several years, was broken beyond repair. Further, I was advised that this broken filter was not suitable for its application (rust removal) and I should replace it with another filter for an additional cost of more than $3000.00. Although the filter was not repaired, I was still charged for the service call. Attempts to contact Roger for additional information were not successful. I no longer have any confidence in any of the products provided by this company. Although it has done a reasonable job with water filtration, it has proven very expensive to maintain and spending thousands of dollars every few years for new equipment is not sustainable. I am shopping for a different water filtration system provider.

The completed work has been satisfactory. The installed filter systems appear to work without anything more than routine maintenance requirements. Maintenance is simple. Questions concerning these systems are also answered in a prompt and professional manner. Ecowater personnel are friendly and reliable. Minor complaints have been resolved without any problems. I have limited prior experience with this type of service so I cannot judge whether the cost is reasonable or not.