Rick's Custom Fencing & Decking - Hillsboro

We loved everything about our experience with Rick's! The installers did a great job, they were friendly and professional, the materials we chose for our deck roofing is just what we wanted. We would highly recommend them to anyone needing a deck roof

Sales pitch was fine. A half day job quote ended up taking three days off and on due to parts. The installers were professional but dealing with no parts or wrong parts. The end product is fine, looks good. The whole issue stems around the difference in the quote between installing new 4x4s and using existing 4x4s. Line item for new 4x4s/labor exceeded $650. We determined that existing 4x4s in cement were in good shape so all Rick's had to do was wrap them with the vinyl sleeve. I should have obtained a new quote, but I paid the original bill in full and was told there be an adjustment. After several phone messages & emails to my sales person, a check for $91 showed up in the mail. No explanation, but highly likely the cost of the four 4x4s. No credit for labor. I have left messages for the sales rep and the production manager with no response. Job was first of June. Very disappointing. Frankly, ratings are based on how I've been treated post job.

I had Rick's come out and do a post installation for a fence line between my and my neighbor's property. I'd normally do it myself but the area has two trees with extensive root systems, a bit more of a challenge than I wanted. Cory came out to do the bid and we both decided that the fence line would have to deviate a bit due to the root issue. Installation day came and Justin and Hunter showed up to do the work. After discussing the challenge with them, they went to work and by afternoon the posts were installed perfectly aligned from front to back. Both my neighbor and I were delighted with the work. Everyone that I worked with: Cory G in sales, Jason, the supervisor and Justin and Hunter the installers, were easy to work with. As I am doing the final installation (boards and rails) myself, they were quite helpful in providing extra tips to make the upcoming completion go well and completely answering my questions. I've done business with Ricks before and look forward to their help on future projects.

After we contacted Rick's, the estimator was out to our home immediately and gave us a bid right away. We signed with them in September and wasn't scheduled for the install until mid-December. They arrived on the scheduled date, but then were unable to complete the project in the estimated 2 days. Due to the holidays and some complications, the project wasn't completed until the last week of January. However, the manager did follow-up with a call to apologize for the delays and collected our feedback. We appreciated that professionalism and genuine concern for customer satisfaction. Overall, be patient as they are working on their communication skills with the customer, but seem to be a well-meaning local company.

Great! Rick's Fence and Deck Specialist, the amazing Luke Swope gave us unsurpassed client service! It was our first time working with Rick's Fencing and he was incredible from start to finish. What we were most impressed with was Luke's unwavering commitment to help us find a solution that worked for us no matter how many phone calls and adjusted bids we needed. Each and every interaction with Luke left us feeling completely taken care of. The quality of Rick's Fencing and Decking is impressive. The only thing more so is Luke.

They came when they said they would and got the job done pretty quickly.

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I am a picky consumer, and am pleased with the finished projects. Rick's was helpful in the design stages to cover the bases, and still flexible during installations to adjust to physical requirements we discovered along the way. The fence job progressed nicely in July; however the December/January/February winter weather delayed the deck and cover job. To their credit, the crew worked through record breaking cold and rain to get it done. Only holidays, snow, and ice stopped progress and I don't fault them for that.

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The installers - Mike A and Morgan - were fantastic.  They were here on time and went to work immediately.  The fence was taken out and they begun putting the new posts in within an hour.  They worked quickly and efficiently.  This was all done in a driving rain storm!!!    I would have this company assist me with any fencing/decking needs that I may have in the future - they are great!!

The design was complicated. The craftsmen, Aaron and Adam did a professional installation and worked hard even with some changes in design. I am very pleased with the results.

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7-29-15 - 1st day of job was very impressive! They worked at a very fast pace in 100°+ heat!
7-31-15 - Came back to install gate but gate had a dent from shipping.
8-4-15 - Called to find out the status and they told me that the new gate was due in on 8-12-15.  I was ok with this since I still haven't given them final payment. 
8-5-15 - New gate arrived and was installed. David had to reset one of the posts and installed the new gate and latch. I wasn't expecting the gate door until the 12th.....I was very pleased and would recommend this company to anybody. 
Thanks to Kenny and George for working so hard in the heat, something that most people would struggle with. Being a Gulf War vet, I know what working in the heat is like.
Thanks to Matt for carrying my project on his books for so long and being on site to take care of a small detail, and to David for finishing the work to my satisfaction.
Happy Customer!

Person was on time, got right to work and replaced a section the fence  and necessary hardware.

Rick estimated that the work would take two days including demolition of the old fence and construction of the new.  Rick supervised his crew of two at the start and end of each day.  His workers were courteous and responsive, and they delivered on the special features mentioned above within the time they said it would take.  I'm an engineer, so I pay attention to the details of a job like this.  The work was well done.  We also had some low-to-the-ground plants near the fence line that we wanted protected.  Rick's crew put up stakes around the plants and avoided any bother to them at all.  At the end of the project, their cleanup was pretty thorough.   Of the five bids we got, they weren't the lowest, but right in the ball park most of the others.  We live in a nice area, and there typically seems to be an "adder" on contracting bids in our immediate neighborhood.  If so, it was applied to all the bids I got, although one bid was a thousand more than the others.   Rick's  work was quite good.  The price was higher than I expected going in, but not out of line with most of the other bids.  I would gladly recommend them.

They had to clear and work around a lot of old fence and overgrowth, and they worked hard to do that.  When they finished, I felt the fence needed to be lowered to prevent the dogs from digging out, and they came back not questions asked and fixed that.  They build a wood fence for me several years ago, and it's held up well and looks good.  I will use them again in the future.

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They arrived on-time as promised.  In one day, they were able to complete all 3 projects.  Very high quality work.  We asked for screws in the fence instead of staples, which they did.  The gate is better than the original, the stairs completely match the old steps but are better built.  The new lower deck allows us to step off the other set of stairs down to a nice landing that leads to the garden.   We were so impressed that we had them also replace a fence at our beach house which was done by the Salem crew and will be rated separately.aaaaaaa

The work was excellent.  I interfaced primarily with the estimator and this was very good. They were very professional an on-time for the work.  They also cleaned up well after themselves and removed the old fence.

1, The quality of the workmanship with the wood is very good but...
2. It is covered with a plexi-glass type material, so it really is an outdoor room.  The problem is that the plexiglass-type material does not extend far enough over the pergola.  The rain is dropping on the wood and onto the edges of my patio.  Another 3-6 inches would have made all the difference!  Very disappointed with the lack of engineering thought that went into this fairly expensive addition.
3. Staining was not included, not was I given any guidance on who a reputable person would be to do the staining.  I ended up doing it myself.
4. I was also promised that my garden gate would be repaired.  It is no better now than before.  
I spent a lot of money.  The pergola is very beautiful, but lacks some functionality.  Also, the work on the gate was in no way adequate.