Pro-Landscape

There were some problems with scheduling including the boulders not being available for a few weeks. When we got the service scheduled, the truck arrived promptly. Our driver had a small bobcat to move the boulders. He asked where we wanted them, which sides showing, etc. He did a FANTASTIC job. When he finished with the bobcat, we were so impressed with his skills that we applauded. He got the gravel up our steep driveway saving us some backbreaking wheelbarrow trips. We are very impressed with the company and service.

They did an excellent job. I was very pleased with them. They arrived on time and cleaned up after themselves. The price that they gave me was reasonable and they were very easy to work with.

I don't even know what to say - we hired this company b/c they were supposed to be qualified as a "landscape contractor," and it was the biggest mistake we've ever made. No one who was supposed to be there supervising was there 50% of the time, the workers did not have adequate equipment or training, the owner and other employees would avoid my calls, and then the owner, Manuel (as nice a guy as he is as a person) would complain that he was losing money on my job (as if that had anything to do with me, the customer, who had a signed contract). If his workers had not been so unbelievably inefficient, they would not have had to do things 2 and 3 times over. I've only included about 1/2 of the problems we had working with Pro Landscape - it was a big life-changing project for us that became a huge headache. After about a year, one of the managers (who would never return my calls) actually had the nerve to call me and find out if he could stop by with prospective clients. I told him I did not think it would be a good idea, because I was preparing to file against the company with the CCB at the time. Never heard from him again. (No current pending litigation.) The worst part was, when parts of our job were sitting 1/2-done, and plants were dying because we went into winter (instead of the job being finished in late summer/early fall as planned - was supposed to be a 3-4 month job), the owner and managers would tell me they had "other" jobs to finish (large, corporate jobs - I found them working on a huge job in downtown Portland for weeks, with equipment that was supposed to be used at my residence!). I think I'll stop here - I cannot recommend enough - STAY AWAY FROM PRO LANDSCAPE IN HILLSBORO!!!! You'll be sorry otherwise. Please read the other reviews here! I tried to be fair in my ratings (the only reason not all are "F's" is because we did have a few nice features work out - but totally unprofessional, and their mistakes have cost us $$$ over the past few years (work was done in 2003-2004, but is still failing as we speak). I felt it was important to all Angie's List folks to be honest and detailed here. Please forgive the lengthy review.

Great service. Since this was a small project and I could not give precise information as to the extent of repairs needed, they proposed hourly billing. Henry was very knowledgeable, and advised me on improvements to the irrigation system that we can make in the future as we continue to landscape our yard. He took the time to explain things to me, as I am not very familiar with irrigation systems, and also showed an interest in saving money and water for us. In fact, we had used Pro-Landscape about 5 years ago for a completely different problem (Lots of water flooding the crawlspace) and although they had done an outstanding job on that risky project which no one else wanted to take on, I had forgotten the company's name until I came across it in Angie's List (I just joined 1 month ago). I am happy to have found them again.

Rodrigo was very friendly and very efficient. He suggested that rather than waste time trying to figure out which valve was bad, just replace all three since they were old. I thought that was a good idea and concurred. Gave a B for price because I just don't know, but it seemed reasonable.

Manuel lead the crew that was assigned to our house. Installation at the time seemed ok - although our landscape designer had to come to the house to supervise plant placement as the workers were not following her plans. Over the years we found that the sprinkler system was placed incorrectly (sprinklers spraying toward the house vs. away from it). In addition, a retaining wall has begun to lean away from our house. Pro Landscape was contacted and a team of two people was sent out to correct the issue. It was obvious they were not pleased to be fixing the wall. The wall was over 20 feet long and 2 feet high. Only 3 feet of the wall was "un-done" and "corrected." The wall is now level in that three foot section, but is no longer flush with the pathway it was stabilizing. Pro Landscape was informed and said they would come out again to fix the issue. I was fed up and hired someone else to do the job right.

Manuel lead the crew that was assigned to our house. Installation at the time seemed ok - although our landscape designer had to come to the house to supervise plant placement as the workers were not following her plans. Over the years we found that the sprinkler system was placed incorrectly (sprinklers spraying toward the house vs. away from it). In addition, a retaining wall has begun to lean away from our house. Pro Landscape was contacted and a team of two people was sent out to correct the issue. It was obvious they were not pleased to be fixing the wall. The wall was over 20 feet long and 2 feet high. Only 3 feet of the wall was "un-done" and "corrected." The wall is now level in that three foot section, but is no longer flush with the pathway it was stabilizing. Pro Landscape was informed and said they would come out again to fix the issue. I was fed up and hired someone else to do the job right.

Rodrigo from Pro Landscape was very friendly and very professional. He understood what I needed to have done and suggested additional improvements to my sprinkler system. He was efficient and very knowledgeable.

We couldn't be happier. The 30 x 90 yard was nothing but a dirt slope when we started and now it is an OASIS. When our ''dream'' back yard turned out to be twice our budget, Manuel showed us where we could scale back, what we could do ourselves or do later. Crew was prompt, courteous, thoughtful, fun and hard working. The BobCat had to squeeze between a shed and the air conditioner and run over the edge of the driveway. The crew was very careful to protect these. The project was finished in one week with no delays, even though we added irrigation at the last minute. Because of budget, we had to do the actual choosing and planting of plants ourselves, but Rodrigo went with us to the wholesaler and was indispensable to the process. Henry was a hard working, creative supervisor who was kind and well regarded. One thing that SOLD us on ProLandscape is that the company provides free education for the staff, teaching useful skills such as welding, concrete work and English! BRAVO.

We hired these guys because they were contracted with our builder to do the front yard, so we figured we'd just have them do the whole job. What a mistake. We should have known after having a terrible experience with them on our last house. But the foreman assured us that everything had changed and they'd do a great job. They did not rototill or give us good topsoil under the sod as promised, the yard was very uneven and bumpy, the plants were very poor quality and not what we had ordered (most of them have died since...because they installed the sprinklers poorly?), and we're still waiting for delivery on several plants that we paid for. We were promised a 1 year warranty on all plants, but they have refused to make good on it, and every time we call them to ask about the plants that we're still waiting for, they promise to be out first thing in the morning and they NEVER show. This has happened numerous times. VERY poor customer service, quality, etc. Do not hire this company!

Rodrigo was very friendly and very efficient. He immediately saw what needed to be done, and made some suggestions that improved the sprinkling pattern. He worked quickly, cleaned up his very small mess, and left me a very happy person!

The individual representing the company was on time friendly plus very informative.

From the first person that answered the phone to Rodrigo performing the work. Very professional and friendly. Performed the work very quickly.

The rock work was done very well. The trees and shrubs were done very poorly. None of them thrived, and many died within the first year. They begrudgingly replaced the plants that died the first year, but their replacements subsequently died off. Literally all live plants remaining from their work are weak and sickly looking --all are native to this area and should do quite well -- all other trees and plants in the yard are thriving! I would hire them without hesitation for rock work, but they missed the boat on the trees and shrubs -- they chose inappropriate shade/slope locations for them and/or planted them improperly, leaving them to wither regardless of our attempts to care for the plants as Pro-Landscape had instructed us to do.

The rock work was done very well. The trees and shrubs were done very poorly. None of them thrived, and many died within the first year. They begrudgingly replaced the plants that died the first year, but their replacements subsequently died off. Literally all live plants remaining from their work are weak and sickly looking --all are native to this area and should do quite well -- all other trees and plants in the yard are thriving! I would hire them without hesitation for rock work, but they missed the boat on the trees and shrubs -- they chose inappropriate shade/slope locations for them and/or planted them improperly, leaving them to wither regardless of our attempts to care for the plants as Pro-Landscape had instructed us to do.

PROLANDSCAPE IS A TREMENDOUS COMPANY, THEY ARE ABLE TO PROVIDE HARD AND SOFT LANDSCAPING. THEY ARE HARDWORKING, HONEST, PROMPT AND EFFICIENT. I AM VERY HAPPY WITH THE JOB THEY DID FOR ME.

PROLANDSCAPE IS A TREMENDOUS COMPANY, THEY ARE ABLE TO PROVIDE HARD AND SOFT LANDSCAPING. THEY ARE HARDWORKING, HONEST, PROMPT AND EFFICIENT. I AM VERY HAPPY WITH THE JOB THEY DID FOR ME.