PDQ Spa Service

PDQ could fit me in within two weeks when everyone else was either not taking new clients or were two months out. The gentleman who came out to do the estimate was quick, spot on, and didn't beat around the bush. I thought PDQ's pricing for the repairs was fair and they improved my hot tub, even compared to when it was new, 14 years ago. I strongly endorse PDQ!

Greg,Was Professional, Appreciated Them Working During The Covid 19 Issue, Would Highly Recomend,Thanks Kevin McNamara

Called the company the week before Labor Day. They told me they were booked but would call me sometime during the next week to set up an appointment. Never heard from the week of Labor Day weekend. Called the Tuesday immediately after Labor Day and Merci told me she had me on her list to call and asked if they could come out the next day and gave me a 2 hour window between 1-3 pm. They arrived within the scheduled time. The tech quickly confirmed my diagnosis and installed a new pump. He also replaced a switch. Price was a bit high for the pump, $430 based on prices on Amazon for same pump. For $285 but bit the bullet and paid for it anyway. He found another issue with a jet contact buzzing and said it would eventually fail, but said it could be today, tomorrow or 2 years from now but said he didn’t have the part with him. He gave me the name and part number I would need when it failed. Total cost was around $630 parts and labor.

Diagnosed. Part secured abd installed. Price as expected and only waiting now to see if everything c hecks out on use. That will be toimorrow morning.

14 yr old Cal Spa left jets shut down. Greg came and diagnosed the issue, ordered the part and had it running within a week. Greg is fantastic, great customer service, compassionate, quick on repairs and a spa expert! My 28 yr old nephew is dealing with kidney dialysis and transfusions and the spa is critical to reducing his pain. Greg set it up so the right jets worked until he could get the part installed which was so important for my nephew. I will only use them from now on. I would give it 10 stars if I could just for understanding how critical it was to me. Paul was fantastic on response time and trying to schedule me in as soon as the part arrived. What a team!

Quickly determined that the controller and pump were defective. Elected not to repair due to age of spa, cost of replacing obsolete parts and lack of use.

Excellent and prompt service. Best price even though I think it is all too expensive. Easy to work with and did a great installation including cleaning up some of the 30 year old plus piping. Strongly recommend.

Greg arrived within his scheduled time. Installed a new pump and switch and tested after install. We have used PDQ Spa since 2010 and Greg has always been punctual, courteous, informative and knowledgeable. I highly recommend PDQ Spa and Greg.

Easy peasy

Knowlageable and fast.

Paul answered our call and he immediately impressed us with his determination to get our Whirlpool problem repaired as quickly as possible. He was able to fit us in & Greg showed up only to find an electrical mystery. But he was insistent about solving the issue, searching everywhere possible for an elusive switch - garage, kitchen, bathrooms. It took some real problem-solving to find the answer - in an unimaginable location - but his perseverance paid off. Thanks, PDQ! It is refreshing to find those still dedicated to what ’service’ really means.

The whole experience is so amazing and I learnt so much for both Paul and Greg.

Was told by another spa repair company it couldn't be fixed. Greg from pdq diagnosed the problem, had the parts needed, & had it fixed in 45 minutes. This company provides old-time service. Showed up 5 minutes before scheduled time, explained options & cost, & fixed it. They called the next day to see if I was satisfied. Dont expect service like this anymore. Would highly recommend them.

The leaks were corrected and completed with the standard service call fee. Owner very responsive.

The service was prompt and professional from the start. Hot tub had no functions. I left a message with PDQ spa service and was called back the next day. Paul said he would contact me on Monday or Tuesday with a specific time for the service call. At that time he clearly explained costs of the service call and hourly rates.  Paul called Monday afternoon and set an appt for the next morning between 8:30 and 10 and gave me the name of the technician.  Greg arrived at 8:25 next morning, fixed the problem within 30 minutes. He was polite and efficient. 
I will definitely call on this company again.  

Fantastic. They fixed it quickly and at minimal cost. I would highly recommend them. They followed up with a call a couple days later to make sure all was okay.

We have used PDQ in the past with great satisfaction. It went great. Paul ordered a new pump which came in 3 days. Set up a time the next day to come over for Greg to install it. Took about half an hour. Very professional, on time. Has been running well. Paul followed up about 2 weeks later to make sure everything was running to our satisfaction.

Talked with Paul to schedule an appointment and although I would have liked them to come sooner, they came out in about five days. They are worth the wait. Greg came and worked on my hot tub. He quickly assessed the part that needed to be replaced (something to do with the heating - don't remember what exactly). As a bonus, he happened to have the part we needed with him! He pulled the part, replaced it and was done in just over half an hour and the hot tub was up and running, good as new. Greg showed up on time, was pleasant and did an awesome job. Paul was great the times I talked to him as well. These guys are skilled and professional. Won't be calling anyone else to work on my ancient hot tub.

.

No audio found.

Went well. Greg was on time and here for about 45 minutes. Glad it wasn't something major

The representative was great. Arrived on time, was very careful about making sure the dog did not get out of the yard. Was efficient with the review, diagnosis and quote for fixing.

The electrical problem was immediately identified and the steps to quickly rectify the problem were outlined perfectly.

I have an older hot tub (purchased in 2000), and we haven't used it for a couple years and decided to reactivate it again.  Once I filled the tub I realized the heater was completely blown out from freeze damage, and water was pouring through it.  I called Paul, and he asked for me to take a picture of the unit which he determined was the heater, and then he ordered the new part from the manufacturer.  It was nice that he asked to take a picture, that way I saved on the $125 dollars to visit and diagnose the problem in person.  
I stressed to Paul that I really wanted to get this installed before the 4th of July to accommodate guests that were visiting.  Fortunately the part came in early, and after some juggling of schedules (on my part and theirs) we were able to get Greg out to my house and get installed.  Greg was on time, efficient and professional.  
I highly recommend, and I'm sure I'll be using them again.  

Superb service! The repair was done in less than 20 minutes.