IRS ENVIRONMENTAL OF PORTLAND INC

I have heard this company used to be a very solid company for a long time. Apparently things have gone downhill. After I sent the information they needed to obtain a permit for the asbestos removal, I asked to schedule a date to have the work done. I received no reply. Six days later, I sent a followup message, asking if we could schedule a date. Again no reply. I was therefore very surprised to receive a call a few days later, that the workers were already at my condo, on a day when I was out of town, and they couldn't do the work, because there was furniture still in the rooms. Maybe I should have known that I needed to remove the furniture, but I was never told this, either on the phone or in the quote they sent. And in any case, I had no way of knowing what day they were coming, since they didn't reply to my messages. I was given a choice: either they not do the work, and I pay for the workers' wasted travel time (my condo was a 3-hour round trip from their office), or I pay them $450 to move the furniture. No explanation why it would cost $450 to move the furniture from two small bedrooms into an adjacent room, but I basically had no choice. Afterwards, I explained that it was not fair for them to charge me for this furniture removal, when it was their own fault: they never told me the furniture needed to be removed, or even when they were coming. Their response? Pay up. The work itself seems to have been completed well. My issues are with the lack of communication, the surly tone of the office staff, and the extortive practices.

They quoted a price without seeing the space and based on a verbal description. This was a little scary because the price was about 30% less than other bids. The 2 BR 1 bath condo was not yet occupied so there were not a lot of belongings to work around. Crew started on a Friday and thought they could finish in one day. They were unable to finish on Friday but came back on Saturday morning and completed the work. It may have been helpful to have met an estimator as preparation instructions were spare. The crew had to remove sliding door track hardware that we had not known would need to be removed. The building has concrete ceilings so the removal of the hardware and of the popcorn finish did not damage the material. The result was a clean ceiling that is free of all popcorn material. The price we were invoiced was the price quoted.

See above - very well

They were the only company that would complete the job within a two week period. I totally appreciated their help. They did a great job!

I hired these guys to remove the popcorn ceiling. They did the job the right way and by code, so I paid for premium service. They had a scientist come to check the air quality when finished. It took two days. They were clean and respectable guys. I had a good interaction with the project manager. It was pricey but I have peace of mind knowing asbestos isn't floating over my kids heads anymore. If you want popcorn removed from your ceiling I would get a bid from these guys. I don't know of another company that does it by the book like this.They are contracted with the public schools to remove this stuff, so you know they are at the top in this specific service.

The did what the were contracted to do. 

First, he was so late (10:05am)  I could not meet with him personally because I was on my phone conference that I explained ahead of time that I had to be at.  He met with my wife, took samples, measured the house and left. Then, he never called back or sent in estimate.  He was supposed to test for asbestos, then estimate the abatement. I finally called back on 2/26 and was told I would get a call back about the matter.  I did NOT get a call back and I did not ever get an estimate or a test result.

Don't use this company, they are unprofessional. I don't know how they got an A rating in Asbestos abatement.

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Because of how it was cased, it was not very toxic. They still vacuum sealed and properly removed it. They provided us certification as well. They were very timely with the process and it was completed within half of a morning. The customer service of the technician who came was great! He ensured that everything was explained clearly to me. He was very nice, professional, and had a great nature. They offered the most affordable rates. We would certainly use them again.

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