Eclipse Heating and Air Conditioning

Eclipse Heating and Cooling installed a new 95% efficiency York HVAC unit 5/14/2019 for Holly Hollenbeck, the original owner, in the home I currently own. On 5/24/2019 the home was sold to Jack and Carin Jackson. Later, in the fall, the Jackson's began having problems with the gas heat portion of the York unit in that the flame would go out and then not re-ignite. Even though the unit was less than 6 months old, Eclipse charged them $180 to "fix" the unit, which turned out was not fixed! I purchased the home in 8/28/2020 and did not use the gas furnace until November, when the furnace intermittently would not re-ignite after going out. I called Eclipse to come out and check out the unit when it completely went out in December. They sent Daniel out, their senior technician, that had 9 months experience at the time. He checked out everything, somehow got it restarted but could find nothing wrong, and charged me $145.00. December 24th it went out again and would not restart. He diagnosed a control board. York would supply the board but I had to cough up $300 for "labor". I did not believe it was the control board and hired a technician, on my own dime, with 20 years experience. He found that the flue pressure switches were bad and replaced them. I mentioned that the exhaust stack had no termination like the only other 95% efficiency furnace in the neighborhood and suggested I put a double 90 on the bare flue opening. This is what finally fixed the furnace. Eclipse had done a faulty installation, by not terminating the exhaust pipe properly, which allowed our notorious high winds, at times, to apply excess pressure to the pressure switches causing them to fail and the furnace to be shut off! I went through considerable expense, frustration, and no heat during freezing weather because of Eclipse's incompetence and negligence. They advertise no charge if they don't fix your hvac. They would not even refund my service charge let alone the expense of having to hire another experienced technician to fix my unit. Incidentally, they did not seal the seams on the air handler allowing conditioned air to escape in my garage. In my opinion, these people are incompetent, unethical and should not even be allowed to continue in business. You have been warned!