About us
New Ford Dealership
Business highlights
Services we offer
Reconditioning, service, sales, parts, pick-up and deliveries.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
10%
Accepted Payment Methods
- American Express
- PayPal
- Financing Available
- Check
- Visa
- Discover
- MasterCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 0% | ||
| 25% | ||
| 0% | ||
| 0% |
Filter reviews by service
"Dear [member name removed], I appreciate your feedback and am extremely disappointed that we failed to meet the mark with our communication with you our valued guest. I train extensively in high quality customer service so to get a response like this is a great disappointment to me. I will not offer you an excuse however we are currently training new team members and with any training you have your shortfalls. I can assure you I will correct the problem immediately. This is not our character. I would welcome a conversation with you at your convenience. Please call me directly on my cell. Sincerely, Mike Marchese – Service Director 509-540-0184"
My son was stuck on the hiway 4 hours away. I called 3 tow companies, none of whom could help. I finally got Tom Denchel Ford number and spoke to Javier in the service dept. I explained the situation and that he needed a belt for the alternator. It was after 4, and the service department closes at 5. I explained my son is picking up his girlfriend and they are catching a flight to Disneyland, where he will propose to her, and we REALLY wanted them to make that flight! It didnt help that the car is 23 years old and they didn't have the belt in stock.
Javier sprang into action. He arranged for the tow truck to get him, found a belt in town and the technician Jerry agreed to stay late to install it.
long story short, my son arrived, part was installed and he was on his way by 5:20!
oh, and she said "Yes!" :)
"Thank you for such kind words! We are excited to hear the great news! Keep in touch."
Licensing
State Contractor License Requirements
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*Contact business to see additional licenses.