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Tom Denchel Ford Country

Founded 1960 • With Angi since May 2013

4.5

(4) Verified Reviews

Business Highlights

Emergency Services OfferedEmergency Services Offered
Auto Service
Auto Sales
Auto Glass
Auto Alarms
Auto Inspections
Auto Accessories
Auto Radiators

Description

New Ford Dealership...

Verified Reviews

A few reviews for this pro...
5.0

06/24/2016

unknown

Description of Work
I have had them do all my service work and have been very pleased with the results.

Category auto repair

3.0

07/28/2014

There was not good communication between the mechanic and the cashier/front desk guy. The salesman was not able to explain a very expensive repair that the mechanic wanted to do. The mechanic was then gone for days and I was left having to decide on whether or mot to have some expensive repairs done without a very good explanation of the cost or possible alternatives.

Description of Work
Diagnostic on door lock and handle problems.

Category auto repair

Service Provider Response

Dear [member name removed], I appreciate your feedback and am extremely disappointed that we failed to meet the mark with our communication with you our valued guest. I train extensively in high quality customer service so to get a response like this is a great disappointment to me. I will not offer you an excuse however we are currently training new team members and with any training you have you...
5.0

09/30/2013

I was able to schedule an appointment on short notice before a trip. They did everything I ask for and more. Service is fast and friendly. I would purchase a new vehicle here because of the service department.

Description of Work
Service my vehicle

Category car sales

5.0

05/29/2013

My son was stuck on the hiway 4 hours away. I called 3 tow companies, none of whom could help. I finally got Tom Denchel Ford number and spoke to Javier in the service dept. I explained the situation and that he needed a belt for the alternator. It was after 4, and the service department closes at 5. I explained my son is picking up his girlfriend and they are catching a flight to Disneyland, wher...

Description of Work
arranged for a tow, went to a parts retailer to get a part for a 23 year old car and asked a technician to potentially stay late.

Category auto repair

Service Provider Response

Thank you for such kind words! We are excited to hear the great news! Keep in touch.

    Services Offered

    Reconditioning, service, sales, parts, pick-up and deliveries.

    Services Not Offered

    Ask for details

    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    No
    Payment Options
    American Express, Check, Discover, MasterCard, Visa, PayPal, Financing Available
    Senior Discount
    10%
    Emergency Service
    Yes
    Warranties
    Yes