Sloan's Home Solutions LLC

After having some scheduling issue Chris and his team was unwilling to work with me I cancelled the order but since it was an Groupon voucher I was still charged the full amount that would have been if he did the work I will be putting a claim with the BBB buyers beware !!!

Chris was very upfront as to what he could do and the reason why he could not power wash my handrails. I appreciate his honesty

Purchased a reduced rate coupon from a website. The service was schedlued, Chris arrived promptly, cleaned the gutters and left the yard looking great. Punctual, quick, efficient. Will definitely use again.

Job well done

We LOVE supporting small businesses, and Sloan Solutions was FANTASTIC to work with!! Jamie (the office manager), was so easy to talk with and got us right on the schedule when we were in desperate need of our gutters being cleaned. The owner (Chris), did an AMAZING job!! He showed up ON TIME and got right to work. I loved that I didn't have to worry about being home for my service. Our gutters were horribly clogged and he got them looking brand new again and in tip top shape! I can't say enough WONDERFUL things about this company! The prices were extremely fair and VERY AFFORDABLE compared to other companies Ive gotten estimates from. Sloan Solutions is a TRUSTWORTHY company, and I RECOMMEND them to everyone that has a home, and honestly, 5 stars isn't enough...I give them TEN STARS ALL THE WAY!!

unknown

The siding was done pretty well, but the front walkway and the deck were done poorly. I contacted Chris Sloan to let him know I wasn't happy with the work and I was told they wouldn't redo the walkway as they were concerned about the quality of the mortar but they would come back to redo the deck. This was last week, and this morning, when I contacted Chris via text, I was told I needed to email the company with my name and address.

That was the last straw, as I should have been told to do this last week so I asked Chris for a refund so I could hire someone with whom I had some confidence in to do the work correctly. Chris offered me $40 from what I paid $125 for them to do the work. He said that based on the square footage of what they did this was a fair refund amount. However, I guess he must be basing this on the siding as that was the vast majority of the work when based on square footage. But, it is the walkway and deck that need to be redone and that is more detail work.

I have photos showing the moss that remains on the walkway and of the deck where there are lines showing where the washing stopped. It looks very unprofessional.

I bought the service through Groupons and after mentioning the quality of the service I was given a full refund from Groupons.

Chris was very responsive and did a great job. We were getting a rental house ready to sell, and in addition to the gutter cleaning and moss treatment, he was willing to do some paint touch-up while he was up there. Not only did he do the painting we asked him to, but while he was up there he noticed some areas we didn't and did those areas as well at no extra charge. What a work ethic!

Sloan's did a great job. They were puntual, responsive and very professional. I highly recommend them for pressure washing services in the future.

REBUTTAL TO COMPANY'S RESPONSE:

-After the botched paint job occuring on 2-7-12 with bubbles trailing all around the fascia board I elected to obtain the opinion of a professional painter. I called multiple painters yet once I explained my situation as having a problem with a current contratcor- gutter company, no one wanted to come to my home to quote me on just this small job of fixing fascia board bubbles especially in the rainy season. So, I began to call other painters asking to come to my home as I would like projected work done to my home in the summer and then to please look at the fascia boards while they were hear to give me a quote on this small job. I finally was able to have a painter scheduled to come to my home on 2-15-12 at 0930. Chris Sloan called me 2-14-12 on my cell phone telling me he will be at my home in the morning at 0830 to finish this job and get it done as he thinks the weather will be nice. I said no I have a painter coming to my home to look at the fascia board to let me know everything that needs to be done and the correct way to proceed- your company did not caulk the old big nail holes and has bubbles all along the fascia. Chris stated he wanted to meet with the painter and talk to him and I said absolutely not. I told Chris this is between me and my other contractor who is here regarding my home for other reasons and you are overstepping your bounds. I let Chris know he can begin on the caulking they never did and finsih up the overhang work he never completed yet we will see if painting conditions are suitable in the morning and for that day and proceed as the weather alows for fascia painting and then gutter hanging. That morning I called Chris on his cell phone 0800 around that time and he was on route to my house with his gutter machine and extra worker. My cell phone records would prove this. I explained my fascia is sopping wet and actively dripping -the wood is not appropriate to fix the bubbles this morning so I do not see how the bubbles could be repaired in one day and then paint dried and then gutters hung. DO NOT CUT GUTTER when you get here. He responded well I will see when we get there. Again he was not listening to what I was saying. I explained I do not want to be responsible for your gutter material left at my house in case of theft and I have a small dog who lives in the back yard and he will likely go to the bathroom on this and I do not want this on my house after. There was also sharp edge on the gutter material and I was concerned my dog would hurt himself. Chris told his guys to cut gutter that day anyway and they cut ONE piece of material and he put it in my back yard despite me telling him no. I am 5ft. tall and there were 3 men around me already shaking their heads giving me angry glares when I told them to please come back on a drier day to paint. Chris Sloan and this company came to my home on three different days for work 2-6-12 pulled gutter off and sanded fascia, 2-7-12 botched paint job to fascia and 2-15-12 Chris insisted they were coming to and quot;finsish the joband quot; despite me telling him no you will not if weather does not permitt. -I would like to point out in Chris's response he stated on 2-15-12 he writes he had already hung gutters earlier that day- He arrived to my house at approximately 10:00 am in February in the Pacific North West it was foggy and damp and barely any light- my house was sopping wet. Is this truly accurate? Where and which property did he hang gutters at dawn? Chris made verbal agreement with me on several occasions admitting they overestimated the paint and would buy it back and now denies this. Chris also made a verbal agreement to come to my home 3-8-12 give me $310 cash per my request for cash as I do not trust him at all and pick up his ONE piece of guter material. Aaron his partner later called me and told me this would not happen. Chris later denied this meeting and making the verbal agreement. Chris did receive my certified letter early March which Angies list has a copy of and was well aware he would no longer be coming to my home to do any work what soever as he had already created futher damage with a spray can of primer to my steps. Yet he writes in his response he keeps trying to call me to come to my home to fix my steps and fascia. I could not be any more clearer in refuting Chris sloans response and pointing out his discrepancies. I did contact WA state dept. of labor who provided me with his insurance info and bond number. They instructed me to call the insurance agent if Chris was unwilling to take responsibility. I gave Chris more than ample time and courtesy to take responsibility and he has now chosen to deny any of his verbal agreements and deny respsonsibility for his actions, workmanship and behavior. The insurance agent did tell me only Chris could make a claim and instructed me on how to make a lean against his bond. $432 is the amount on the estimate from this company to do the fascia board- this needed to be redone- hence the $270 I was asking for this. The repairs for the steps was $60- a very reasonable estimate and the extrapaint only 1 gallon I asked to be reimbursed $41.36 (I did not even include the tax in this). Also Chris was to receive this gallon of paint- hence I had never intended this custome matched paint to be used elswhere on my property. I am sticking to aking for $371.36 and would like to see Chris take responsibility for his actions. The tangeable costs Chris Sloan and this company has costs me is about $371 yet having to deal with the fabrications and Chris going back on his verbal agreements has been overwhelming. Not only did this company overestimate the paint for the job, botch the paint job, damage my steps with a spray can paint of primer, they have taken a toll on me in other ways especially my time. I would not trust them with the most menial of tasks and would not believe anything Chris Sloan has to say.