Rescom Mold Testing and Restoration

"I’m so sorry you feel this [Member Information Removed] [Member Name Removed], we strive for 100% satisfaction from our customers. We originally informed you of the very poor connection of your duct work. Informed you that they were the main cause of the mold in your attic. I understand home selling can be very frustrating and costly however we are a business. I feel you are taking out your frustrations of home owner maintence and expenses on us. We offered to repair your ducting initially for our standard pricing. You told us you would prefer to take care of it yourself to save the expense. You called me after several hours admittedly struggling in a hot attic and asked us to fix the mess you had made and finish the job. I was only going to charge an extra $200 to level the insulation and fix the repairs after your failed attempt. Never during that conversation did you mention that you felt we disrupted the insulation nor did you mention the duct work actually came completely disconnected. After I mentioned charging the $200 for additional work needed, you told me to cancel the fogging. It was then I realized you were upset. For the sake of keeping a happy customer, I offered to do the additional work caused by your failed attempt at repair in the attic for free, and even give you an additional $100 discount off the fogging. You denied us the opportunity to appease your frustrations. I’m not sure what more I could have done. I’m sorry we can’t take on the brunt of your frustrations of neglect maintence and expense of selling your home. I feel this review to be very spiteful and directed at an innocent bystander."