Paradise Restored Landscape Management Inc

We had several bids for our large landscape project. Our slope made the project complicated and expensive. Micah was the only one to give us options and suggestions for various pricing levels. As a consumer, I rely on the expertise of the professional in the field and appreciated Micah's suggestions and the pros and cons for each material. He was knowledgeable and took the time to explain the process to us - and this is not an easy accomplishment with an engineer husband who does his own research and has many questions. Micah's method of communication was great. We were reassured that no short cuts were taken. In addition, the billing and communication of weekly work completed was detailed and understandable. The project did take longer than estimated but in my opinion, a small price to pay for quality craftmanship. We have done enough remodels to know that there are always surprises and quick communication and collaboration are the key to success. The staff were friendly, reliable, and wizards with the heavy machinery. I was impressed with how tidy they left the site at the end of the day. Our project officially ended in November ish of 2019 and there were a couple of minor issues which Micah was very responsive to. If you are looking for a company to do quality work and be responsive to your questions and concerns, I highly recommend Paradise Restored.

My experience with this company was great. Project looks great. I would recommend their services to family and friends.

Professional staff and quality work. I enjoyed working with this company and the work was executed beautifully.

Great!! I was very pleased with the quality of work and the end results.

Micah and his crew are very pleasant to work with. Hard working, trust worthy and know what their doing.

Paradise Restored was great, they helped me design my outdoor space and basketball court at my new house.

Terrible service - no follow-up whatsoever - even though I requested information

If only Paradise Restored spent as much time manicuring my lawn and landscaping as they do reviews, I'd be a much happier customer! We have been on contract with Paradise Restored for $250 per month since the summer of 2012. Have never been "happy" with the service, and had several bad experiences, but rather tolerated it. To their credit, they showed up every week (mostly) without me having to call. However, over the last year it has gotten so unacceptable that I made up my mind to cancel and find someone else. Our yard looks clearly worse than our neighbors and we had several incidences over the summer that required me or my wife contacting them to address a problem, instead of them alerting us to what was going on. When I originally contracted with them, I said I did not want to have to point out problems in that I was paying them to take care of our landscaping proactively. And they were one of the more expensive bids that we received. I also always detested having to "pay ahead" and being required to do automatic payments instead of being billed for work performed like most companies. In addition, our lawn was always mowed too short compared to what was best for it during the summer. This causes stress on the lawn which weakens the root system and requires more watering. Furthermore, when I inspect the grass blades, most of the ends are "shredded" rather than neatly cut which indicates bad maintenance of mowers and blades. The guys running the trimmers also have no idea of where the lawn is supposed to end and the beds start. Over the years, the lawn keeps getting smaller and the beds larger. This is quite obvious from where the sprinkler heads are. Pricilla (the maintenance manager) was dismissive and not responsive to my concerns. That was essentially the last straw to get me take on the pain of finding another company. The guys who come out know nothing. They are basically a "mow & blow" crew. I talked with them a couple times to ask about problems I noticed and they did not have any idea of what was wrong. So I am taking my money elsewhere! We had basically signed up for the full plan that included everything, but then I was usually told, "oh you need overseeing" (which is listed as included) or "it's an irrigation problem" (when irrigation monitoring was also supposed to be their responsibility). In addition, I end up doing the irrigation turn on (at the beginning of the season) and turn off (at the end of the season) despite it being written into the contract because when they did it, it usually wasn't done right. They basically only had one guy who knew what he was doing, and he wasn't usually the one to do it. So after being stuck with a large water bill (due to slow leak) I decided it was easier just to do it myself (which I resented). I think we've given the company plenty of "second chances" (and more!) They seem to be much more interested in doing hardscape installs than maintenance. I've included two photos of our lawn this summer. I was told the problem was an irrigation problem, but hopefully anyone who knows anything about lawns can tell this is not the case. No other explanation or "fix" was offered other than over seeding. John was always more responsive, but is onto other things. Micah we only saw twice for a landscape plan, but that is a whole other review (if I have the patience to write it), so I'm guessing he doesn't pay any attention to the maintenance portion of his business. I'm sure they will have a response somehow saying they tried working with me or that somehow I didn't let them know, but I think after 5 1/2 years of forking over money every month that enough is enough. Definitely didn't feel like I was treated like valuable and loyal client from the contact we had this last summer. Looking forward to finding a company that will provide better service and care for our landscape.

They really did do a great job. I researched them. I don't really have a need for their services now but if I did I would use them again. I felt really comfortable with the people there.

I chose Paradise Restored because Priscilla (the project manager) said she would take care of me. I told her I am not a gardener, I don't know anything about gardening - she said "no problem, we'll take care of you" - it didn't happen. 1. I said I know nothing about gardening: "don't worry, we'll leave you detailed instructions" - this didn't happen - I didn't get ANY instructions from anyone. 2. I said I don't know what plants or flowers to have: "I'll send you a list of what I'm thinking of, so you can approve them" - this didn't happen - we spoke about the plants/shrubs a couple of times and I never received a list. 3. When I asked about a maintenance contract: "I'll send you the information" - this didn't happen, I have no idea about their contracts. 4. When I sent pictures of a dead lawn less than 5 days after the work was complete - even though I had watered the lawn EVERY DAY, she said "you have to water for at least 15 minutes each day" - I said I'd been watering for about an hour each day - she then responded "my colleague told me you should be watering twice a day". 5. When I asked how she intends to fix the problem: "you can pay us $100 and we'll come and reseed it" 6. Even though she knew I wasn't happy with the work, even though I felt the work was incomplete, they still took the balance out of my account - without checking with me first - without sending me a final invoice to pay - they just took the over $2000 from my account - the first I knew of this was when I saw my monthly bill. No final invoice. No final approval for payment. They just took the money. I must say the work looked great when Pedro and his guys had finished. I sent Priscilla an email saying how great it looked - especially when they come back to finish the job. Within 5 days, however, the lawn was dead. I had assumed there was something wrong with the grass, since I had been watering for an hour each day, but when Pedro came back to finish the work, he said I should have been watering for an hour every night and every morning. If I had been told this, I would have done this. This whole situation has really upset me. I spent a lot of money on this project. I selected this company for the person I was dealing with and all the rave reviews on Angie's List. I should have known when Priscilla wasn't very responsive before the project started, that she wouldn't be very responsive after either - but every time we spoke, she kept assuring me that "I'll send you a list" "I'll send you our contract" "We'll leave you with detailed instructions after we're done". None of these things happened and now I have a dead lawn. And I have no idea what the plants/shrubs are supposed to look like - Priscilla said some look great in winter - all I see are green shrubs.

Very difficult to get a hold of. Finally had Micha came for initial consult. Gave us the impression that they would provide a beautiful comprehensive design. We paid them $2500 plus tax. What we got was a very simplistic drawing without any details. Absolutely NO mention of plantings. Just an outline of patio, walkway and arbor with photos (one provided by us) shown as "inspiration". When asked about plantings after receiving the drawing, was told they would provide that only after the hardscaping was near completion. We paid for a landscape design with the option of choosing them to do the installation. We chose not to use them so I guess we are just don't get that part of the design? Also, the estimate excluded a large area of sod which was one of my main concerns. The estimate also stated they use "plaster" on the back side of fireplace & counters & walls even though their prices were inflated. In addition, they did not make it clear if they would be using CMU block or just a frame the construction of the fireplace. I don't recommend getting a design from these guys unless you are committed to using them to install. I am convenced that they never expected to do the install and only wanted to make money off of the design fee, which I'm sure they did.

I've been using PR for years. They've gone from being excellent to being pretty poor. Now with new contracts coming up that do exactly what they said they weren't going to do (charge for every little service separately), it's nickel and diming. I'm moving on.

They didn't work with me on the design work. They just ran off and came up with something and brought it back. They didn't really incorporate any feedback, or work with me as a process. They promised that they would do revisions until I was happy, and they actually didn't do any revisions. They came back with the first thing, and I wanted some changes, and some things different. It was just not a good design, it was not a process. They printed up a plot, and the lay-out was something drawn on it. They didn't work with me as a process to give me what I wanted. I felt like they put somebody new on the job. The owner came out and looked at the yard, and I ended up agreeing and signing the contract, but he never looked at the project again. I got somebody straight out of school, that didn't seem to know what she was doing. When I asked them to get involved, and let's get me something I'm going to be happy with, he really didn't do anything about it. I eventually gave up trying. I asked for more hands-on. They gave like the cad aerial view of what they promised they would do. Hand drawings, they didn't specify materials, which is pretty standard for a design. They just said the structure will go here, and it will be this side. I was like, how does it look, what is the design of the structure? They really didn't go into detail. Subsequently, I hired an individual as a designer, and for a fraction of the price, we got a much, much, much, better, more professional design. It wasn't cheap to have to do it twice.

I would not recommend them. They went way over the estimate, like $10,000 over because they had not planed for stuff. The workers were great, but the management, I thought kind of sucked. He forgot stuff from emails and was down in Mexico when the landscaping was happening. The landscape project was about $20,000 and ended up being $30,000. If we would have known that we would have never gone with them. The work executed by their employees were good, except the designers overplanted the place and there was no follow-up on pruning or planning.

Very well. Service was good and lawn looks great.

I had a great experience with Paradise from beginning to end. I met initially with Matt who gave me all the information that I needed to go forward with the job. He was very knowledgeable and professional about the particulars of the work. Matt is obviously quite an asset to this company...you might want to ask for him by name! In a very timely and professional manner, the work was done by two "extremely" hard working guys, Daniel and Fernando, who showed up as scheduled, and proceeded with the process of installing the pavers in my backyard. These guys are workers...I was extremely impressed with their skills, energy and dedication to the job! I'd suggest that you also ask for them by name...Daniel and Fernando!! Many thanks to Paradise for a super job on my project! I'd hire them again in a heartbeat.

They started out really well, but recently it turned into a 5 or 10 minute job. They came to mow the lawn and they would blow the leaves into my flower garden. In Portland, it rains so much in the winter and around December they stop doing the lawns and pick up again in March. This year, they haven't come at all and the grass is very tall. I called them, and it took them a week to call me back. I asked them what's going and they said that they've deiced to stop doing mowing and blowing leaves and want to focus on landscaping. They claimed that my yard has gotten so out of hand, that we'd have to pay an additional fee for a clean up. I wish they would have called and let me know back in February, then my yard wouldn't have gotten out of hand and I could have looked for someone else. I don't find that very professional at all. I don't suggest you work with this company.

Micah and Kendra were our key contacts; both were instrumental in helping us achieve our goal. Kendra's landscape plan and design was excellent and she was responsive to our concerns and special request.

Excellent. Very happy with results.

They did an excellent job as bid.

All work met my expectations and completed in one day.

Wonderfully. They came in and cleaned it right up leaving it looking so fresh and nice. Anything I have to do to it before winter will be easily manageable thanks to their hard work. I wish I had more money to have them move to the sides and front.

The work was done well, and I made the decision to dispose of the debris myself which I wish I hadn't. I was told the pieces would be the size to fill my compost bin weekly but the were full sized branches all in this huge pile that my neighbor and I spent an afternoon chopping get into pieces and hauling off in a trailer.

It was a pleasure to work with them

They were wonderful from start to finish.