Honest-1 Auto Care - Gresham
About us
About Honest-1 is committed to providing you with a wide range of high quality automotive services. Honest-1 provides full service auto care on all makes and models including light trucks and RV's. A sample of our amenities and personal services to make your visit a pleasant one are as follows: Family Friendly Facilities, Children's Play Areas, Internet Cafe, Complimentary Beverages, Same-Day Service, Free Local Pick-Up and Delivery, No Appointments Needed, Fully Licensed, Insured and State Certified, Free Written Estimates (Pre-Work), Environmentally Sensitive, Computer Systems Experts, Emergency Service, Road Test Analysis Performed Post-Work, Responsible Recycling of Parts, Batteries and Oil, Full Service Automotive Repairs, Extended Warranty Insurances Honored Towing Services Available.
Business highlights
15 years of experience
Services we offer
ASE certified mechanics, air condition service, alternator, automatic transmission, battery, brake service, computer systems experts, deq emission inspections, eco oil change & eco-tuneup, emergency service, factory maintenance, free local pick-up & delivery, fuel injection, fully licensed insured and state certified, oil change & 21 point inspection, radiator, road test analysis performed & towing available., same-day service, secure indoor storage, starting & charging, system, null
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.224 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 8% | ||
| 4% | ||
| 4% | ||
| 13% |
Showing 1-24 of 24 reviews
Sonya C.
May 2020
After paying $402.00 for brakes and rotors on my 2017 RAV4, the very next day after I picked it up I did not feel I had a new set of brakes. The pedal was 2 inches of mush and I had to apply excessive pressure to stop. I took it back the next weekend...they assured me my brakes were fine. I made an appt at a different location...I was not surprised to hear that I had air in my brake lines. I was surprised to hear that I need a new master Cylinder.... I call the Gresham location and spoke with the manager, Brian P, after making every excuse he could he said "I AM NOT PAYING FOR YOUR MASTER CYLINDER ".... There is no other way the master Cylinder could have went out than when they worked on my vehicle. And that jackwagon will not take ownership or responsibility for the screw up....wont even compromise...JERK
Dorothy M.
Mar 2019
Very good service very professional good experience
Response from Honest-1 Auto Care - Gresham
"Hi [Member Name Removed], Thank you for taking time to leave a review and for your kind words. We look forward to seeing you next time your vehicle needs service or a free 21 point inspection if you are planning a road trip."
Joy R.
Oct 2017
They wanted to charge me an enormous price just for a little part next to the battery. I told the lady over the phone before I was going to be taking my car home that it seemed like way too much money for that one little part. So she took it down like $10 or $15 but still that high price makes me not want to go back there anymore. They like to draw people in with that Honest name but wait till you see the prices and you won' t go back there. It was a one time experience and it was only a small part and I got the price lowered but I would still give them a D for being deceptive. They could not charge a lot for one little part. It wasn't made out of gold. They got it working so the quality was ok. That was only one minor piece.
Response from Honest-1 Auto Care - Gresham
"Hello [Member Name Removed], I am Keith McNeilly, one of the owners at Honest-1 Auto Care in Gresham Oregon, and I am the person who tries to resolve issues when they arise. I see that you believe you were in our shop four years ago, but did not leave any indication as to what caused you frustration so that we could respond in a timely fashion. This is what we found in our records. Your vehicle was brought in by a tow truck on the 22nd of April 2014. It was not starting. We performed ~$170.00 worth of work for you, and discounted it down to $46.95, which essentially paid for the parts. We have not heard from you since then until today. In that time we have had at least one maybe two changes in management, Charlie Kent is our new manager in the store. We have extended our warranty to three years and 36,000 miles. We continue to be focused on providing quality service to our customers at prices that are below most dealers pricing. Please do respond if there is some issue that needs to be resolved."
Sandra R.
Apr 2016
unknown
John O.
Apr 2015
unknown
FRED S.
Sep 2014
unknown
Deborah K.
Sep 2014
I brought my car in for a second opinion. I had taken my car in for an oil change at another shop. I was told I needed over $900 of work to be done. I wanted to see if that was true. All the things I supposedly needed done were not needed. One of the things, a cabin air filter, does not even exist on my car!
Needless to say, I now have a new shop to take my car to. Thank you very much.
Needless to say, I now have a new shop to take my car to. Thank you very much.
Cynthia R.
Jan 2014
They towed our car in the same day as we had the car failure. They called us back with an estimate immediately. They fixed our ignition and called us to pick up the car within two hours. We didn't have a ride so they volunteered to pick us up. The problem was fixed and we had no complaints. Also, we got a Senior Citizen and veteran's discount. They were courteous and professional and we would use this business again.
Judy O.
Aug 2013
My experience with them was fine. I had no complaints in dealing with them.
Barbara G.
Aug 2013
Our experience has been ok, whenever I bring in the car they always have a list of things that need to be done on my car. However, when my husband would bring in the car they did not give him a list of additional services that needed to be done.
Response from Honest-1 Auto Care - Gresham
"Our standard is to complete a 21 point inspection on all cars we service to provide owners with an updated status of their cars safety and reliability factors after we have serviced the car. Some customers do not want to discuss the recommendations, or ignore them. Our job is to try to help make sure our customers have a safe vehicle that will not present them with an unexpected problem. i.e. "I just got an oil change and my tire went flat two days later, why didn't you catch that and tell me". So we try and catch it and tell you."
Mike S.
Aug 2013
They are great! They are trustworthy and help us avoid extra costs on the cars. Their prices are competitive. They have done some major maintenance for us as well.
Elmer W.
Aug 2013
The car is working fine. I was very pleased with their services. They did a good job.
Ben V.
Jun 2013
One week later anti freeze leaked into a cylnder because of a blown head gasket and hydrolocked the engine when we tried starting it one morning. We immediatly called the "Honest One" and had it towed 30 miles to their shop. It was then discovered that the engine being hydrolocked damaged cam sprockets. Therefore, in addition to $96 for not properly diagnosing the problem, we discovered later that there engine analyzer was BROKEN when we brought it to them to be diagnosed.
Therefore proceeded to replace the cylinder head gaskets and we had to pay aprox. $1000 extra for the engine hydro locking because they told us the truck was fine. Never the less without complaint we paid the full bill. Only to discover that they replaced our radiator without informing us and charged us for new radiator hoses that were never installed. Upon calling them they refunded the cost of the radiator hoses after they discovered they were out in the shop.
They failed in knowledge of vehicle repair, they failed in communicating with their mechanics, they failed in communicating with their customers and they failed in correctly billing the appropriate amount. We soon discovered later that the mechanic who did the work quit working for them.
Therefore proceeded to replace the cylinder head gaskets and we had to pay aprox. $1000 extra for the engine hydro locking because they told us the truck was fine. Never the less without complaint we paid the full bill. Only to discover that they replaced our radiator without informing us and charged us for new radiator hoses that were never installed. Upon calling them they refunded the cost of the radiator hoses after they discovered they were out in the shop.
They failed in knowledge of vehicle repair, they failed in communicating with their mechanics, they failed in communicating with their customers and they failed in correctly billing the appropriate amount. We soon discovered later that the mechanic who did the work quit working for them.
Response from Honest-1 Auto Care - Gresham
"Our customer that this refers to is [member name removed], and I am not sure what relation he has to [member name removed] here. However, What [member name removed] failed to mention is that while this was a very frustrating experience mechanically speaking for all involved, we did treat him very fairly. The bill for this job was $6300, of which [member name removed] paid $2700. During the entire time the vehicle was in our shop, our shop either had [member name removed] in a rental vehicle or our shop truck, the car rental bill for this period of time was over $700. While we did not have a wonderful experience with this vehicle, we typically have a very efficient and accurate process that results in significantly better customer satisfaction. While it is not our responsibility to provide rental cars, we did so, and of course the grade provided by the grader in this case not our customer but a relative or roommate reflects in my opinion an unfair thinking process. We will not be having this consumer back as a customer, and I think we will all be happier."
Carol V.
Jun 2013
They repaired and it hasn’t overheated since! They were excellent!
Stacy W.
May 2013
When I called for a quote I was told that they had everything to do the repairs that same day. So I brought the car in for repair.
At the end of the first day I called them because I hadn't heard from them yet. They told me they didn't have the parts but it would
be the next day. So the next day was a repeat of the first day. They never called and when I called the lady who answered the
phone told me the owner had dropped the ball and still didn't get the part so it would probably not be until Monday.
It was so frustrating. They told me what I wanted to hear to get my business but it was a big epic fail.
At the end of the first day I called them because I hadn't heard from them yet. They told me they didn't have the parts but it would
be the next day. So the next day was a repeat of the first day. They never called and when I called the lady who answered the
phone told me the owner had dropped the ball and still didn't get the part so it would probably not be until Monday.
It was so frustrating. They told me what I wanted to hear to get my business but it was a big epic fail.
Response from Honest-1 Auto Care - Gresham
"Thank you [member name removed] for your feedback, I appreciate your time on the phone. It is important to us that we provide quality service and quality communication to our customers, which in your case clearly did not meet your or our expectations. I understand your frustration. I am very willing to ensure any future service experiences with us will be above average, and if there is someway to alleviate your frustration I would like that opportunity. V/R Keith McNeilly, Partner."
MARTHA M.
May 2013
He did a couple other things too. They were pretty straightforward. They just told me what it is and how much it's gonna cost, and how long it's gonna take. They are pretty honest about that. We've had them do brakes and all kinds of things like that. We use them a lot and we really like them. They are very thorough and they fix it in a day. I've never had it there longer than a day and I've had some pretty expensive stuffs done there. Their prices are fair. The people are courteous and knowledgeable. We feel like we have a relationship with them because we call them when we have something going on over the phone and he can usually tell us how long it's gonna take for him to look at. They are not very far from us.
Lisa M.
Mar 2013
Overall great experience. I had an immediate need for repair on a Sat.. I called to see if I could bring in my car and was told yes, even though they may not be able to get to it until Monday. AAA told me it was the starter, so knowing that, I was able to let them know that when dropping of my car. I got a call less than 2 hours later saying my car was ready and it was merely a loose wire on my starter.
Jeme S.
Oct 2012
They have been great! They are very accommodating and easy to work with. I had a very good experience.
Arthur W.
Sep 2012
Arrived with appointment. Went to get nails done. Work was done early and they called
Re this evaluation: The address of the company was at the top, why ask me to fill in repetitive info. One more reason folks don't like to do these follow ups.
Home Build Year is a required field. Really - this isn't about my home. More irritation
This year is attached to all reports that you submit, and it helps other members choose comapnies that are likely to service their home.
COMPANIES - use spellcheck
Re this evaluation: The address of the company was at the top, why ask me to fill in repetitive info. One more reason folks don't like to do these follow ups.
Home Build Year is a required field. Really - this isn't about my home. More irritation
This year is attached to all reports that you submit, and it helps other members choose comapnies that are likely to service their home.
COMPANIES - use spellcheck
JENNIFER G.
Aug 2012
I had my car towed to their shop after it died on the side of the road (2002 PT Cruiser). The did a diagnostic and said it was the timing belt and it can be really spendy. They said that after the belt is replaced there may be other damage to the engine. I am super lucky because that ended up not being the case. They also honored a price quoted from another shop. They got it in and out really fast. I have worked with them before and the name "honest" definitely fits them. They are great to work with and did a great job on my car.
Susan V.
Jul 2012
They have worked many times on my car. The previous time I was in for work they replaced some hoses for free for me. I took it in without an appointment as my car was running real rough and I didn't believe I'd make it home. They were able to get me in and fix it quickly. I was very happy. I have a love/hate relationship with my car and mechanic as I'd rather my husband take care of repairs but he travels for work so I have to. I've stayed with Honest-1 so I guess that says a lot.
Christopher S.
Jul 2012
It's the second time I've used Honest-1 Auto Care and I Highly Recommend their service.
Donna G.
Jul 2012
It turned out great. They did a good job and they were nice.
JOE T.
Jul 2012
It turned out great. They did what they said they were going to do and they were real friendly.
Licensing
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FAQ
Honest-1 Auto Care - Gresham is currently rated 4.2 overall out of 5.
Honest-1 Auto Care - Gresham accepts the following forms of payment: CreditCard
Yes, Honest-1 Auto Care - Gresham offers free project estimates.
No, Honest-1 Auto Care - Gresham does not offer eco-friendly accreditations.
No, Honest-1 Auto Care - Gresham does not offer a senior discount.
No, Honest-1 Auto Care - Gresham does not offer emergency services.
No, Honest-1 Auto Care - Gresham does not offer warranties.