Southern Oregon Insulation

My check to them cleared my bank account, but I had still not heard from them after a week for scheduling. After my persistence I got a Monday a few weeks away. Upon that day, they called to cancel as their crew was in an accident. No injuries, thank goodness. Well, they rescheduled for Wednesday same week, they pinned down 11 am or before if they could. Again, I cleared my schedule and I waited, and waited... ALL DAY. No one called or showed up. I called the office and left a message. No return. I called the office the next day and the foreman was put on the phone with me. His apology was laced with excuses. I didn't feel valued. He got angry because I was complaining and frustrated. He confessed he had rescheduled me to the following Monday and didn't call. I admit, I was mad, but didn't use any fowl language. He tried to reschedule for the following Monday, but as the conversation continued he yelled at me that I had "crossed his boundary by being too upset" and was sending my check back to me (which they had already deposited) and would not do the work. After a day of reflection I called the office again and the older gentleman was very kind and a real pro. He asked if he could facilitate from his end. Finally someone who knew how to treat a customer! But I didn't hear back all day. I sent an email saying that I needed to know one way or the other by the end of that business day. No response. I didn't know if they were going to break the contract or not! I sent a final email Friday morning first thing, requesting they respond that the contract was moot, and that they would refund my deposit. I got a quick response from the older gentleman, but it had no information about the company's intentions. He said he'd forward the emails to the foreman (I suppose?) They owe me $1651.00.

They even did extra things I didn't pay for. They were punctual and worked hard.

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It went great! Came out for the energy audit, helped us with our energy rebate, and completed the work quickly during a very busy time for them.

Their service was excellent. However, a few months later I called a couple times with some additional questions, and they never returned my calls. That was somewhat of a disappointment. Later I did speak with them (on another matter), and they said they had tried to call me but my voice mail box was full. Well, my voice mail box was never full. Could they have called the wrong number by mistake? Giving them the benefit of the doubt, I'm upgrading them to a and quot;Band quot; with respect to Responsiveness.

Note: They are an approved contractor by the Energy Trust of Oregon, which means that I qualified for a substantial refund on the cost of the insulation installation.