Kleen-Masters Inc
About us
We are a small business with 3 employees, we are licensed, bonded and insured. We have all of the state of the art truck mounted equipment and do all phases of carpet, upholstery, flood, floors, tile and grout as well as auto and RV detail. We have 24 hour emergency service and guarantee and fast dry time. We have been in business for 25 years. We do all commercial and residential, with plenty of references. We are IICRC Certified.
Business highlights
Services we offer
Auto & RV cleaning as well. Air duct cleaning, Carpet & Upholstry, Water & Fire Damage & Restoration
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 60% | ||
| 20% | ||
| 0% | ||
| 20% | ||
| 0% |
True to his word, Tony called back two days later and was able to personally come by about an hour later. I was able to move most of the stuff off the floor and out of the way to give him the best possible access. He started the work and about half-an-hour later, two more of his crew showed up. Tony personally supervised cleaning two of the worst stains and then left one young man to finish the job.
On the plus side, the carpets look a million times better and the two worst stains (as supervised by Tony before he left) came up and seem to be completely resolved.
My issues are: (1) before leaving, Tony arbitrarily raised the price ... this after knowing from the phone call what was involved; after inspecting the area to be cleaned and the stains involved; and after commencing the work. Not cool. And (2) I asked if I could call him back if I had any problems afterwards and he wasn't very encouraging ... at all. So of course (3) now that the work is completed there are 2 spots which were apparently skipped and I don't feel comfortable with the idea of calling him back.
I probably will not use them again only because when you quote a price, have ample opportunity to inspect the job beforehand and commence work, it seems very unprofessional to then raise the price of the job once it has begun.
"Dear (member name removed) We wanted to thank you for your review, and let you know how much we love doing business with people who understand that life just happens. We usually respond very quickly but getting oriented with Angies list was a little slow. . So very sorry next time will be much more prompt. Thank you again. Tony Swartz"
"Dear [Customer Name], We appreciate your review of our work and appreciate the business very much. It is our desire to complete our work with the utmost care for each home or business. Thank you Tony Swartz"
"Dear [Customer Name], We appreciate your business and look forward to the next time we serve you. Thank you Tony Swartz"
Licensing
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