Overall, I had a stellar experience with Dave (the general manager) and his Sanlino crew. Throughout the process, my family and friends had to endure me singing his praises. At a time when it is extremely hard to find any contractor, let alone a good one, I felt super lucky to have encountered Sanlino... they exceeded my expectations almost every step of the way. I had never had any landscaping done before, and exchanged near-daily emails with Dave to answer my myriad questions and refine the contract details before I agreed to sign the contract. Their price quote was the lowest I had received of several landscapers, *and* I was super-pleased by his responsiveness in allaying all my concerns, so I felt pretty confident when I decided to move forward with them, and excited to have the project start. It was an expansive project that included installation of a hogwire fence, new cedar gate, new cedar retaining wall, cedar-cladding of an existing wall, placement of paver stones, installation of pea gravel, boulders, over a hundred plants and trees, and irrigation system. I wanted a Japanese zen-style garden, and he guided the project--and my decisions--well in its creation. They started on February 1st, as arranged, and though the project ended up taking a few months longer than expected, there were a number of reasons for that (such as the ice storm, and) including replacing some plants that rabbits had unexpectedly ravaged and suggesting adding in more elements--repairing gaps in my cedar decking and fence, adding landscaping edging--to refine the look of my landscaping. I never felt like my project was abandoned, rather I was grateful that they did not hurry through my project just to have it done. And though there were modifications needed as things came up, I never felt nickel-and-dimed; instead, I often felt that they expended extra time and effort in order to meet my pretty particular needs. Dave and his crew were very respectful, and he generally gave me a good sense of when to expect them each day. I already had some landscaping plans from years ago when I approached him, and he worked together with me to determine the plant list (organically over the course of the project rather than pre-defined from the beginning) and arrangement of the plants, trees, and boulders throughout my yard. He repeatedly gave me opportunities to sit with a given arrangement for a while and let him know if I wanted anything moved. The guys that showed up were usually the same few (Carlos, Hector, Felipe), and it was comforting to have that continuity. Dave did a great job overseeing the work of his crew--he was keenly aware of what they were doing each day they were on site (and he himself was on site at some point nearly each day), and having them make adjustments as he deemed necessary. I was very impressed by Dave's level of commitment, his artistic eye in creating my landscape and artistic hand in building my cedar gate himself, and his very considerate and kind manner. I have heartily recommended Sanlino to my friends and family as I have been excited to share his level of service with them.