James Heating & Air Conditioning

They were terrible. Their people are inexperienced therefore their service is dubious.

It went perfectly. I highly recommend them.

They performed the bi-annual maintenance on my furnace/heat pump.
They are prompt. They get in and get out. They are very professional and helpful with any questions I may have.
I have never waited more than a few days for them to come out for service. I have even had them come at the end of the day that I called for service because of a problem and I was leaving town in a day or two.
I know that they will be there as soon as they can.
I love the gals that answer the phone. They are the nicest and most helpful.

unknown

The service was incomplete. He told me everything was checked and cleaned. He also told me I needed a new Air Conditioner. I got several Companies to come bid the job for a new Air Conditioner. Each one of them checked my furnace and air conditioner and told me how DIRTY they were. When I told them I had just within a few days had it serviced by James Hearing and Air, they could not believe it.
Both the furnace and air conditioner is coated inside with a layer of dust. The Invoice says and quot;cleaned burners, flame sensor and vacuumand quot;, clearly he did not do any of it.
I have asked for a refund because I need to hire someone else to do the service.

Bad record keeping a hassle.

During a cold spell and on a Saturday, my thermostat would not reset and I feared the furnace was ka-poot. I called this company (whom I had used before) and they set up a time for service for Saturday. Bradley came when expect and was fast and efficient if not overly friendly or communicative. He checked the furnace and then went to the thermostat. He diagnosed it was the thermostat and told me how much I would be paying to replace it. He said he did not charge me time and a half for it being a Saturday. But it cost $424.00 to replace my programmable thermostat with a basic model. I asked about a senior discount and Bradley said it was worked into the price. He did not give me a manual, but did give me the basic and easy instructions for the thermostat. I was advised, before hand, that it would cost $135 for just the visit and diagnostics. But, I still feel the price was quite steep for a basic thermostat installation.

They were able to accommodate our request for next-day service. The technician |arrived promptly and examined the work to be done. He needed a part that he was |able to locate, and the job of replacing the circuit board and installing a new thermostat was done on the following day. We were pleased with the result and feel relieved that this was accomplished without a hitch. Not having made a price comparison, we have no way to determine a fair price.

It went well, see above.

They did a super job throughout the whole job and within the price they quoted me.

It went very well. They had a cancellation the previous day, so the pump was immediately available. Two men for an entire day completed the installation. We were finally cool again.

This company was prompt and I can count on them to do what they say they are going to do. They were very professional and I felt comfortable having them in my home. I recommend them to others.