SAFE SIDEWALKS LLC

We are quite pleased with the result of the grinding. We’d been patching with cement the various uneven areas on the sidewalk of our corner, city lot. But our decade of patching was beginning to crumble, so we called Safe Sidewalks to lengthen the life of our walks. Middle of flu season, so I phoned more often than usual to verify we were on their calendar. We would certainly use this service again.

Like so many homeowners in Portland, we received a notice from the City advising us that we had multiple sidewalk trip hazards in front of our house. The estimate from the City was for complete removal of the concrete to address the areas where the concrete was no longer level. Since all of the lifts were under 1" it seemed silly to remove the concrete. I contacted Safe Sidewalks to see about cutting the concrete instead. John quickly returned my phone call and was able to stop by the next day to inspect the sidewalk. He followed up with a bid via email (the bid from Safe Sidewalks was about 1/3 of the estimate from the City) that I accepted.
In addition to being prompt, John was also able to help with my procrastination. I had waited a little too long to make repairs and only had 1 week left on the 60 day notice from the City. John made sure to pull the sidewalk repair permit from the City before the end of my 60 day window, which gave me an additional 30 days to complete the repairs.
The work itself was done quickly and effectively. They arrived when they said they would and completed the repairs. No more trip hazards. John even requested the re-inspection from the City on my behalf. The inspector came the next day and signed off on the repairs. I would highly recommend Safe Sidewalks.

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No problems: Communication through e-mail regarding price and service, service performed in a timely manner as described, payment made through mail.

Great job. Did exactly what he said he would do and did a great job. Clean, smoothed out the entire area where two slabs of concrete driveway had sunk creating a safety hazard. Ultimately, we'll need a new driveway but having it ground to level-out will buy us another 2 years before we have to replace it - and that helps. Looks great too.

Tree roots had raised our sidewalks in several places. The problem was not severe yet, so we wanted to take care of it before it got any worse. Safe Sidewalks gave us their estimate. It was in line with other companies' prices. We thought the saw cutting would be a good solution and we were right. The company was very quick to get back to us and the estimate was very understandable. Bryan arrived promptly to do the work and explained what he was going to do. Everything looks great. The company is on the Beaverton list of concrete contractor and obviously Angie's List. In addition, another company that we had out to do an estimate suggested we contact them since their approach to the repair was more than we needed.

Of all the companies I called, they were the only ones that called me back. It is not always the same person. The person that came was very concise with his description of the services. He said he would be here and he was. He got the job done and it wasn't very intrusive at all. It was a pleasant experience. His name was Bryan Dickson.

The letter I received from Safe Sidewalks indicated that I needed repairs to two spots on my sidewalk. I got a quote for one of the spots, but the company indicated that there had been too much of a rise in the concrete slab in the other spot for them to handle. I was able to convince them that it was still repairable since the slab did not have to be flat, it just couldn't have a trip hazard. Safe Sidewalks repaired both spots without any extra charge beyond the original quote. The city accepted the repairs. This was a great relief for me since the other option was to have the city hire a contractor to do the work. I expect that would have been more expensive.

Brian did a great job, the the work was carefully done, the jobsite was vacuumed as he worked and swept after it was all done. Both Brian and John were considerate of my concerns and questions. I was worried about an adjacent exposed aggregate area being damaged and they explained their process and were careful to acknowledge they were aware of my concern. Really happy with the service and my sidewalk looks nice.. I really appreciate the excellent communication from John, nice use of e-mail, quick bid and really fast completion of the job. There are few contractors anymore who actually show up on time or care if they don't. Brain was running a little late and John called to let me know. When Brian arrived 20 minutess later, the first thing he did after introducing himself was apologize for being late! wow! Thanks for having integrity as a business!

The service was excellent overall. Reasonable price and efficient.