Founded 1991 • With Angi since August 2007
FAMILY OWNED & OPERATED. ADDITIONAL CONTACT: PANDORA.
Verified Reviews
Showing 1-4 of 4 reviews
Donna M.
06/18/2017
Karen R.
10/28/2013
Great Job! They do an amazing job, pavers to decking! Doug has come back for several major projects, including insetting some brick pavers in our older asphalt driveway to create a bit more wow. We love the custom lattice work Doug built this summer to screen the underside of our five year old deck (he built this monster deck for us, then we added cable railing). His design work is so artistic - no straight lines so it fits perfectly into our woodland garden. I can't wait to have The Patio Pros back to do a large arbor over my entrance into the rose garden area, and replace the grape arbors too. Each project is better than the last. He gets really busy, so sign up early if you want to get the work done in the spring.
Description of Work
Extensive paving project in our hillside backyard: mortared steps, winding patio laid going to the front door, raised beds (they also built a deck for us several years ago which isn't included in this bid price).
Category
masonry, hardscaping
VICTORIA S.
10/25/2013
Pandora came and did the measurements promising a quote soon. Meanwhile I checked the reviews here at Angie's List and saw that their grades were very low. When she called to get my last name to mail me the quote, I asked her if she had noticed the reviews. She had not. I asked if she had client references. This appeared to anger her and her voice became elevated. She said that she didn't give references, that the work spoke for itself. She said that her clients were high end people like the mayor who wouldn't want to give a reference. She seemed mad at me for even asking. She repeated that they were the oldest company in town doing walls and that we could ask Willamette Graystone about them. She said that she would not even bother to send us the quote (because I had asked for references). I told her that I thought it was common practice to ask for references. I tried using calming techniques to lower the emotional level of the conversation. Finally she agreed to send the quote. I did call Willamette Graystone and they diplomatically said that Doug's work was fine. The quote she sent had a note explaining that Angie's List is a scam and that if you don't pay Angie's List, they give you bad grades. I disagree with her opinion. We did not use this company.
Description of Work
Gave us a quote.
Category
masonry
Service Provider Response
Pandora from The Patio Pros is very sorry that this potential client disliked me so much that she felt the need to try and slander my company over a free quote that I provided which cost me money and time and that is money! I am sorry she had a personality conflict with me, I did not realize. I was upset not knowing what Angies List is to find out I had bad reviews and grades according to this woman but that is not true. there was one review written seven years ago by about something we had no control over and the grade was average. just like this last statement most of what this woman said is inaccurate. I think this is a platform for people who just want to complain. The Patio Pros feels like Angies List blackmails businesses into being members. now we must ask our clients to comment on angies list. This is what the C.C.B. is for it is the agency that protects homeowners. www.ccb.gov The Patio Pros is Lane County's oldest paver co. since 1991 both Willamette Graystone and Lane Forrest Products pass our cards out our website is [hyperlink removed] and see us on [hyperlink removed] for serious clients we Provide a list of jobs you can drive by if they want one. We are in numerous different sunset editions as well as how to build magazines we are in Oregon Home as a greystone add we work for the U of O ,King Est. Cottage and Winery, a Congress man, Mayor, Professor, Judges, Churches, Restraunts and lots of teachers , Hospitals and High Schools. Dougs work is surpassed by none! We invite you to please check us out let us give you a quote. The Patio ProsDeborah B.
08/02/2007
It took longer than we had anticipated. It looked very good upon completion. However, a year later the polysand product that was used between the stone had begun to deteriorate. When I called them about this, I was not treated professionally. They were impatient and irritated that I called, and rather than coming to take a look, they advised me to buy the product and reapply it myself. They indicated that this is the usual performance for this material, but I do not recall that they told us this when we had the work done.
Description of Work
They built a natural stone walkway from our front door out to the front of our yard.
Category
masonry
Service Provider Response
Very sorry that this client feels this way. When this walk was completed pollysand was not recommended as the joint would have been too large to which the homeowner was advised. It is just in the last few years that a sand was developed for wide joints. It is Gator sand and is not permeable. The homeowner requested this sand so we applied it. We are not responsible for the product. We can only be responsible for our work. This client is complaining about something we have no control over. As to how she was treated I do not know what to say, I am sorry she feels this way. The Patio Pros offers an explanation of how to apply pollysand as a courtesy to any one who inquires used according to directions it is good product.Other local Pros in your area
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