Steve's Pump Service Inc

This company fees are sky rocketing .. I called them up for coming to check our well water due to a bad smell .. all they did change the water filter.. , flush a valve .. what took like 10 min and they charge $238 .. unbelievable !!! When I called them up about the bill they said this the price I have to pay .. wait they give me 25$discount .. ha ha .. I know when a contractor comes they do an estimate and tell you a price first .. well , they don’t !! .. just send a bill with no justification for the amount charged .. 135$/hour?!?!!! .. that s crazy !!! ... I will make sure through all social media what kind of company is this !!!!

Terrible terrible

We have water!! :)

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I contacted Steve's pump service on Monday 1/19/15 and service man came out on Tuesday, removed the pump from underneath my home, and took it back to his shop to troubleshoot the problem.  I received a call Tuesday afternoon telling me the  pump was split open and needed to be replaced.  When I came home from work Wednesday, the job was done, and the new pump worked great.  Steve's pump service was fast and professional.  I'd recommend them to anyone.

After the first major rain storm of the year, as we do every year we checked on our sump pump.    This year was different, however; the trusty sump pump had quit after 26 years on the job.   Water was about 2 inches over the sump and the pump float valve was not turning the pump on.   It was kaput.   

After looking at Angie's List, I called Steve's Pump Service.   While they specifically say that sump pumps are not their bread and butter (they are a well service company), they do say they will handle them.  Given sump pumps don't fail often and there are not many companies who advertise they handle sump pumps (I'd guess many people call a plumber), I called to see.  

The person answering the phone was very cordial, got someone to return the call quickly (within 15 minutes), and he indicated someone would be on the way soon.   

The serviceman, Danny, called first; asked about fitting and pipe sizes so he could bring what an assortment to ensure he could install a new pump.   He arrived within an hour and installed the pump.   He expected a specific pigtail for the cutoff to be with the pump, and it was not...so he returned the next day with the piece, installed in in minutes and was on his way. 

Very responsive, polite, industrious.    The price is within industry standards: I checked, and sump pump installations run from $400-600.  And they took the old one away. 

From my experience, this is a top-notch company--I heartily recommend them. 

We were very happy with the service. It was extremely prompt and knowledgeable. We will be calling this summer to get a quote for the system replacement. I always prefer to work with small family businesses!

The man from Steve's arrived on time and read the instructions left by Michael Fend of Simply Leak Detection, and he discussed the situation by phone with Michael.  He installed what was needed, and determined that the pressure tank on the water line was not operating correctly, due to a failure of the air bladder that is contained inside, so he installed a new pressure tank.  (Steve's had installed the previous one).
Since the water pump was uncovered for shutting off water to my house and the neighbor's, we all saw that parts of the pump weren't in the best condition, after having served since 1977, and he replaced the parts that were starting to show rust. 
His work was fine, and I have his instructions to watch the gauges on both the pressure tank and the line leading to the outside faucet.  Whatever leak was showing up underneath the driveway was determined to be very small, and was obviously gravitating to the lowest spot.  It has now nearly disappeared, but I am watching it, as well as the pressure gauges.

It was fine. They did a good job.

very well.

Previous review stated that I had called the business and no one returned my call.  In fact, the worker who was to call me back was injured and it was a while before my work order was found.  When it was, I received a call, a visit, and estimate and the work was performed satisfactorily.

I delayed the install for several months.  Despite that, they kept to their original quote.  Danny and Blaine helped me understand what they were doing, allowed me to do some of the trenching to save money, as well as electrical, were great on giving me tips on other things to do like back filling with sand and running Werzboe for horse stalls etc....  They didn't complain about having me hang around during the install and were very diligent about their work.
Only thing I might mention is with regard to their back office.   It seemed like the workers themselves did all the scheduling.  They had to delay a day due to an emergency and short handed staff.  After the job was completed I never received any call regarding how it went and was I happy with the service.  That last one is always surprising to me.  Not a lot of companies do that, but the ones that do get  a lot of repeat business.  Final bill was pretty much what was quoted.  Steve himself was a great person to work with and took the time to draw up the system he planed to install.
I had to get rid of all the old tanks, pipe, electrical, cardboard etc... from the install.  I didn't mind that but that part was not outlined to me up front.  Either way, I left the tanks on the roadside in front of my house and they were gone in 12 hours.
I will definitely do business with these guys again.

It's a great feeling to call a company for help that I can trust. Steve's Pump Service has considerate pleasant competent people. I'm glad Angie's List pushes customers to say something when things go right.

They did a good job. I would use them again. They went out of their way to come out quickly to fix the issue.

We have used them for years, and they are always excellent.  They are on time, knowledgeable, and do a good job.

http://www.oregonlive.com/argus/index.ssf/2011/01/survivorman_where_theres_a_wel.html

Called Steve's at 8am, the pump was not working, that was all I knew, no water. Steve re-arranged his schedule and sent a truck right away.  By the time his truck had arrived, I had time to dig around the well head and found the problem, poor wiring job by previous owner had shorted out.   Once the truck arrived (they were prompt, I am in North Bethany) they rewired the pump head properly, they cleaned up more ugly wiring at the tank and control module, replaced the leaky capacitor in the control module, checked the tank pressure and pressure switch and optimized both.  Checked current load at control module.  Proffesional and thorough service.  I will definately call them for any future work.

Professional, on time (early) for appt, fast thorough, honest, reasonable, and they know their stuff when it comes to pump systems. 
Only concern was the labor charge for travel time to my home. They charge about $100 per hour just to drive to your location and they are about 45 min from Portland. Somehow I thought this covered some of their work time on arrival.

I would definitely use their services  again.

We really like them.  We have always gone there.  Their price is very comfortable.  It is often more than comfortable.  They are good workers.  They are very punctual.

My pump failed on a Friday at 530 PM 
He came at 10 AM the next day ( a Saturday ) in the rain and replaced my pump and fittings 
Diagnosed and replaced a burned capacitor and motor controller 
He replaced the pump manifold and pressure switch 
He was very gracious despite being up the night before with a two month old baby

Great guy

We were satisfied with the work performed by Steve's Pump Serivce. I rated their professionalism as bad because when speaking to their secertary, she complained about us using copper piping in our new home as opposed to CPVC piping.

He has put in a well pump, for me in the past. He is very punctual and accommodating with schedules. He knows the importance of water in a household and ensures to get you back on water at the earliest. He is very fair and creative. He worked with me, on my rain water harvest project. He has a great reputation in the area. He has a consciences crew and they are punctual and responsive, too. I like his services and will use the same in future.

We talked to the owner and he told my husband how to reset the pump. At that time we did not need a pump service. My husband felt that they were awfully nice and so we chose to have them come out and service the pump and tell us why it stopped working in the first place. They were very reasonable, very informative and very professional. They were excellent overall. I know it was Martin Luther King weekend and because he talked us through it, we did not have to call for after hours or emergency help, which was really nice. Other companies told us that they could not get anyone out that day. He replaced a few things and by the time he got done, it was $500. They gave us a guarantee for the work. We will call him again in the future for any work that we have.

Survivorman: ?Where there?s a well there?s a way? http://www.oregonlive.com/argus/index.ssf/2011/01/survivorman_where_theres_a_wel.html By George Zell Heuston Special to TheArgus January 2011 Water is important. I was reminded of that a few days ago when my well pump quit. I had a plan for this eventuality. I?ve watched Survivorman on TV. I had my 80+ gallon pressure tank that sits next to the pump in my well house. A man and his fam can go for days on that much water. But as I?d left a drip on my outside faucets to combat the prior freezing temps here on the mountain, the tank emptied before I knew the pump had stopped. First flaw in the plan--assuming that if the pump quit, I?d have the 80+ gallons in the pressure tank to tide me. I inventoried a few dubious-looking milk jugs filled with water stored around the premesis. Plan B looked bleak. Murphy?s Law being alive and well (no pun intended), the pump broke on Saturday night over the MLK holiday weekend, portending higher rates for professional repair. ?Survivorman? that I am, I donned headlight and tools and trudged to the well house. I checked the wiring from the main electrical panel. I cycled the breakers and on/off switches. All were hot and working, right up to the pump?s control box. Beyond that to the pump, nothing. Now I don?t know anything about pump control boxes; and I?m enough of a survivorman, standing in a deluge of an Oregon pineapple express, to leave 220 volts alone, even when I think it?s off at the switch. There has been many a farmer fried rediscovering electricity in well houses. I trudged back up to the house grabbed some hot tea, which thankfully I?d left in a full teapot on the stove, jumped on the computer, and signed in to Angie?s List. Some of you may have seen occasional ads for Angie?s List on TV. It is a fee-based blog ($40/year), and is defined by Wikipedia as ?a website which aggregates consumer reviews of local service companies as a way to capture word-of-mouth wisdom. Angie's List is unusual in that it charges consumers to see reviews, reflecting the company's claim that charging consumers adds credibility to the information.? Searching under the category of ?Wells and Pumps? I landed on Steve?s Pump Service, out of Clackamas. Angie?s List rated the business as an ?A? service, with a CCB license. Reviews on professionalism, price, promptitude, etc, were positive. Here?s an example: ?I researched Pump services on Angies List - then checked those names thru the Oregon CCB for good records - before calling Steve's Pump Service. (The worker) arrived promptly the next morning. He was professional, friendly, informative and worked efficiently despite my curious-homeowner-hovering...? Thus moved by the testimonials, I called Steve. ?Hi, Steve here,? he answered. I explained my problem, and Steve stayed on the phone while he walked me back to my well house and talked me through a reset procedure -- two hidden buttons under the control box needed to be pushed. I did, the well turned on, pressurized the tank, and Survivorman magically had water again. ?Thanks Steve!? I said. ?No problem, glad it worked,? he replied. ?But it?s not a good sign that the panel is kicking out. You may want to have that checked.? ?OK, can you guys do that?? ?Yes, I?ll have Jason drive out there tomorrow.? Jason, Steve?s son, arrived the next day on time and on the run. He troubleshot and walked me through both the wiring and plumbing connected to the pump. A capacitor in the control panel was old, with blackened contacts. ?That?s the culprit,? he said. He replaced it, pressurized my tank, tweaked pressure and flow, and was on his way. Impressive. My experience was just like that described infra by the Angie?s List reviewer. I will also submit a report to the List rating Steve?s Pump Service an unqualified ?A.? Now that?s a stellar example of using cyber resources to swiftly locate services and resolve a real-world problem. Where there?s a well there?s a way -- enterprise at its best -- to which this survivorman may attest. George Heuston, FBI(ret), is a columnist for TheArgus. He may be reached at [email protected]. Catch more of Geo?s views and news at www.snooznewz.com, or blog with him at www.publicsafetylife.com.