FORBES PLUMBING

They fixed the problem

I called this plumber because someone on our community Facebook page had worked with them in the past and liked the owner. We had a leaky faucet, and I don't trust myself with plumbing/electrical, so I wanted a professional to change it out. I made an appointment with Forbes, and explained I needed a faucet changed, and I had the replacement faucet already with the needed parts. The woman on the phone, Dawn, could not give me a price for what it would cost, as I guess they recently moved to flat rates, instead of hourly. I was at work when Chad the plumber came out, but my wife spoke with him. He got the faucet replaced and was in our house for 49 minutes (according to my wife). He charged her $322 dollars, which she paid because she assumed I had already worked out a price with them. Just for reference, we had some valves replaced by another company a month prior to this, and they charged an hourly rate of $155 (and they got all the valves replaced in one hour). The reason I didn't use that company for this job was I thought $155/hour was steep... Hindsight is 20/20. I called Forbes and tried to get a price for what they charge for faucet replacement. The woman wouldn't tell me, and it was only when I told her I just paid them $322 for a faucet replacement that she told me that was the standard flat rate for a faucet repair. She then cited increased product costs as a reason for their price increases. Since I didn't feel like arguing, I didn't point out the fact that I had supplied all the product, and they made over $300/hour in labor. The woman also pointed out the plumber was coming from Dallas (I'm in Sherwood) which was a reason for the cost. I did point out that their business was listed in Wilsonville, and I was calling a Wilsonville office number. She said they do a lot of business in Wilsonville, but didn't give a reason why their Wilsonville office didn't dispatch a plumber (seemed very shady). Long story short, they know how to replace a faucet, but you will pay over two times as much as another plumber that works on an hourly rate. My lesson learned is I won't work with another company who won't give out rates, or give a verbal bid before doing a job.

Jeff Orick fixed our toilet very quickly. The work came in under the quoted amount.

Very good. A little expensive but work was preformed well and we were well satisfied

Amazing - so responsive and worked with us to identify what it would take to get done. I was extremely impressed with this company and their service and work.

We hired them to take out a toilet and replace it with a new one. The job was completed and the new toilet is in working condition. To make the job easier for them we placed any items around the area into the shower since our bathroom is small. This way they wouldn't have to move anything. Unfortunately, when the plumber removed the old toilet he set it on top of these items and it made a mess of the shower and these items. This wasn't just a water mess either. Everything was soaked in diluted urine. He was at our home for less than an hour and charged for an hour and a half. Thankfully, this company seems to be honest and they were willing to make this right. They adjusted the bill to reflect one hour of work instead of the one and half the plumber had claimed. We didn't ask for any compensation for the mess. I think this was a case of one bad seed in a company of good stature. Forbes Plumbing seems to come highly recommended in our area. I appreciate the fact that they were willing to fix their mistake and would hire them again; however, I would be sure to ask for a different plumber.

Everything works great.

We were more than satisfied with their work. The employees listen, communicate, are flexible, and do good work- in short, quality people. We will be calling Forbes for our next project.

Forbes was very easy to work with. They kept us informed as the project went along. They completed the project in the allotted time and on budget. When a broken irrigation line was discovered by my landscape company replacing the sod, they did not hesitate to take financial responsibility for the cost of repairing the line.

Had to replace a fair amount of pipe under the house. They were a able to get a crew to help do the job the same day. Was pleased with the work.

well no problems

Forbes Plumbing provided a very reasonable bid, and completed the work as promised for the bid price. Other than having to reschedule because they didn't have the right sized tools and fittings, there were no surprises.

Very well. The plumber arrived early, did a quick analysis of the complete problem, explained what he thought the issue was, and went to work. His pricing was reasonable and his work was expertly done.

.They came out and they exactly knew what the problem was and they get to work immediately. They were wonderful and they were very clean when they left. They were quick in diagnosing the problem and they were very polite. The communicate is very goo with them and they are very responsive when you call to them. They are on my list to use again.

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Sunday after Thanksgiving, our back bathroom shower and toilet backed up....twice.  After earnest attempts to unclog the drain with liquid cleaner and snake, it was still clogged.  On Monday we called a Rooter service that we have used in the past and even though he was able to unclog the drain, his snake couldn't break through in a spot and we had to schedule a camera inspection for that Thursday.  On Thursday, the camera inspection showed that we had a hole in our sewer drain line underneath the house near the back laundry, 2nd bath and kitchen was.  The Rooter person gave us a recommendation for a plumber who never returned our call after leaving several messages.  So the phone call began and I scoured Angie's List for assistance.  The 5th plumber we called was Forbes Plumbing and they were a godsend!  We had 2 plumbers who did not call us back, one plumber who would not look at the work unless we brought in an environmental company to clean up and the fourth plumber wasn't available for a month.  We were honest with our phone calls about the work that was required and Forbes Plumbing was the first one who didn't hesitate about doing the work.  They were not able to come until the following Monday but we were grateful they were willing to try.  The plumber was punctual and went right to work underneath the house.  He came out after an hour with his assessment but could not fix it that day due to parts to be ordered and was honest about the labor (considering it was wet, stinky and space was tight) but he would be able to fix it.  The good news is that when the office called later that day they were able to schedule the repair for the next day.  Again, he was prompt and went to work to fix the sewer drain line and also unclogged the main bathroom sink as well.  We were so surprised that it wasn't more expensive than it we thought it would be considering the working conditions.  Forbes Plumbing will be our go-to plumber for here on out and I would highly recommend them for any job.

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I asked for an estimate and they came out and made all the repairs and changes the next day, I think. I had a time constraint as attic insulation was coming in and they fit the repair in and now I have my 50 gallons on the roof making hot water. Love it! 2 days ago the water was coming down at 120 degrees. Goes into my hot water heater and so reduces my energy consumption greatly. Even when it's not bright sunny, even heating the water to 70 degrees lowers my electric bill.

From the initial called through the completion of th work everything went very smoothly.  Nick was very professional and got right to the problem.  I appreciate Forbes' professinalism and responsiveness.

I called them to set up the appointment - the lady on the phone was super nice and courteous. I asked about and appointment and she scheduled it for 2 days out on a Wednesday.  I asked about parts to put the sink back in working order after the removal - she put me on hold and got details from someone else. She came back and said it should take about an hour and that they would need to do some pipes to restore the working faucet. The work was to be done at a rental property we own - so I asked that the appointment not be too early in the day. The lady on the phone suggested 3:30 so that they could try to get other work scheduled in Salem and that way I wouldn't be fully charged for the travel time. I gave them the phone number of my tenant and my number. The lady on the phone indicated that they would start charging over-time if it went beyond 4:30 pm - I suggested making an earlier appointment - but she said that it would be okay as it was only a one hour job.
On Wednesday they didn't show up - my tenant called me at 3:30 to let me know - so I called the lady and said that I no one was there and to find out what was going on. I told her that I'd rather reschedule - but she was like - no.. it's okay - he's on his way.
I said "I don't want to be charged over-time" and she promised that I wouldn't be.
I just got the bill from them today and it's for 168.00 that's for 43 in parts and 1.75 hours of labor.
The labor is billed at 100 per hour with a one time discount of $50 for using an angie's list coupon.
I'm extremely unhappy with this cost.
If you choose to use this group - know that they charge time from their door to yours and back to theirs - I'm assuming that's where the other 3/4 of an hour came in.
so .. 100 for an hour of labor plus 75 for drive time plus parts (less 50 coupon) set me back 168 for removal of a garbage disposal.

after i paid the service man by credit card, i added up the parts column and realized that he incorrectly added it and i paid $10.00 more than the total cost. in the last three plus weeks i have contacted Forbes twice by phone and once by email. they have never responded to me or never reimbursed my $10.00. i am a senior citizen and retired military civilian and on a fixed budget. ten dollars is a big deal to me. i am VERY frustrated by their lack of customer service. i will never, ever use them again. i would think that returning a meager ten dollars would be in their best interests to do so. in fact, they should have knocked themselves out to right a wrong they did. i have filed a BBB complaint, posted on their Facebook page and on my Facebook and will continue to do so.

I love Forbes plumbing I have used them for 26 years and they are the best.   I would not use any other  plumber.  
They cleaned the drains in our bathroom sink, fixed the toilet plumbing and replaced some under shelve pipes in the under the sink.
They come quickly, if you like a certain plumber they are willing to have them come out, they clean up after themselves.
Very nice and willing to show you how to do things.
The best Plumbers around.