Hendrix Heating & Air Conditioning Ltd
About us
A proud 5 year winner of the Angie's List Super Service Award, Hendrix Heating & Air Conditioning, Ltd. has served the Mid-Willamette Valley since 1952. We provide full HVAC design, installation, and repair for both the light commercial and residential markets. We offer a 100% Customer Satisfaction Guarantee on all work we perform. We work hard to listen to and then meet the needs of our customers, and strive to treat every customer as we ourselves, would hope to be treated.
Business highlights
Emergency services offered
72 years of experience
Services we offer
5 year Super Service Award winner! We offer residential and light commercial, air cleaners, air conditioners, air handlers, and more., ductless heat pumps, furnaces, heat pumps, indoor air quality products, indoor zoning
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.998 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 3% | ||
| 2% | ||
| 0% | ||
| 0% |
Showing 1-25 of 98 reviews
Linda C.
Mar 2021
Very reasonable price. Great service and very nice.
Norm C.
Sep 2020
It was good. They are fine.
Werner S.
Jun 2020
They're really good, very reputable, highly recommended in the community, very polite and professional, very considerate of your home.
PATRICIA D.
Feb 2019
Top notch! Hendrix has done my furnace maintenance for 20 years and when I needed a new one quickly in cold weather they didn't try to sell me more than I needed, and they managed to install one quickly at a very busy time of year. Then, when the furnace didn't perform as I had hoped, they worked with me to get it right. I'm pleased with the result with the furnace and glad to have this reliable and responsive company to call on.
Judith G.
Dec 2017
They were able to schedule us quickly and completed the job in a timely manner. They charged significantly less than the two other companies that gave us estimates. I would hire them again.
Response from Hendrix Heating & Air Conditioning Ltd
"[Member Name Removed], Thank you so much for your business. I'm glad we could provide you with the service you need. Thanks too, for your review."
Peter F.
Dec 2017
I paid the after hour rate $150 because I could not wait. Daughter was coming home with a new baby that night. The first company did not correctly diagnose the problem. They wanted me to buy a new furnace or replace the inducer motor. When Hendrix arrived they were very professional and quickly realized that the burners just needed to be cleaned up. They cleaned them up and reinstalled and the furnace is working fine.
Response from Hendrix Heating & Air Conditioning Ltd
"[Member Name Removed] thank you so much for the review. I'm glad we were able to quickly take care of things for you. We wish you and your family the best!"
Nicholas F.
Sep 2017
It was amazing. We had a new baby on the way and Hendrix Heating made space for us to have our unit installed before our new little girl was born. They were amazing, friendly, very professional and kind. They worked extremely hard to finish the job in one day and it was a large job.
Response from Hendrix Heating & Air Conditioning Ltd
"[Member Name Removed]-thank you so much for the review. I'm so glad to hear you were pleased with the work we did and the experience you had with our company. As I'm sure you were told, you're welcome to reach out to us anytime in the future should questions come up about your system. Congratulations on your baby girl!"
Jenny H.
Aug 2017
I really like this company. They are friendly and responsive, even in this awful heatwave when I know they're totally swamped with calls. Willie has been the service provider the last two times and he's excellent. I highly recommend this business.
Response from Hendrix Heating & Air Conditioning Ltd
"[Member Name Removed]-the heatwave did present challenges, but I'm glad to hear we were able to take care of you in a timely manner. Thank you for taking time to send in a review. We look forward to serving you in the future!"
Craig S.
Jul 2017
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Response from Hendrix Heating & Air Conditioning Ltd
"[Member Name Removed]; Thank you for reviewing the work we performed for you. It is great to know you would/will hire us again. Please don't hesitate to call when we can be of service in the future! We truly appreciate your business."
Heather H.
Jul 2017
They did a great job. The price was not the lowest in town but each experience I had with them was great so I was willing to pay more for quality service.
Response from Hendrix Heating & Air Conditioning Ltd
"[Member Name Removed]; Thank you so much for taking time to review your experience with us. Your assessment of our pricing structure is correct, we won't ever be the lowest price in town. The reasons for this are many but basically boil down to the fact that our pricing structure allows us to achieve a modest profit that enables us to support our employees and their families, and the communities we serve. What Hendrix Heating & Air Conditioning CAN promise however, is that you will always receive the best possible service before, during, and after the job as well as for years to come. Thanks again for your review!"
Pamela R.
Feb 2017
Work went very well. The salesman who gave me the bid knew what he was talking about, answered all my questions, and followed up with a phone call to make sure everything was working as I expected.
Sharon E.
Jan 2017
Very prompt. Gave me several scenarios, as $was a big concern. Helped with the tax forms that allowed me to get a discount. Guys who came were very friendly and professional. They called the city to line up the inspection and always called the day before to confirm the appointments.
Mike B.
Dec 2016
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Chris H.
Nov 2016
Everything went as planned. They communicated well, and even procured an additional rebate from the local utility, which other contractors did not mention. I was extremely pleased with the professionalism, communication, pricing and of course the install. Would highly recommend, and would use again.
Sofie B.
Nov 2016
Josh (the sales rep.) was very polite, knowledgeable, and came across as very honest, always on top of things. We would give him an A. His main installer also deserves an A. The two young men who helped with the installation need to learn a bit more professionalism but I think that will come in time. At this time they get a B.
Jennifer L.
Sep 2016
We recently finished one year with Hendrix. We wanted to be part of their service plan for much longer but unfortunately it was not our choice. In May 2015 we purchased a Trane furnace and heat pump. The installers were respectful of our home. All employees we initially dealt with through our first year were very nice, technicians showed up on time and were courteous, office staff friendly and helpful. Saleman Sean was informative and sold us a small system because our home is small, said we didn’t need a larger one. All other companies we received estimates from were for larger systems and more expensive. In our first year we experienced a variety of issues such as the motor catching fire the first time we turned the system on, furnace being entirely different than pictures shown by Sean, outdoor thermostat not installed, recalled indoor thermostat, defective part giving out shutting off the system etc. Throughout all this, the staff at Hendrix was terrific! They went above and beyond to make sure we were taken care of especially after the frightening motor fire. We were informed the motor was defective. Again we thank everyone at Hendrix. We asked a few polite questions of Carla at our one year anniversary. Sean responded, treated us disrespectfully and informed us everything that had happened was our fault and because of that Hendrix did not make a profit on us. Carla terminated us immediately from their service plan because as she said it’s her company and she can do what she wants.
Robert R.
Sep 2016
They were very attentive. They explained everything. It's a programmable system and when I call trying to program something, he will grant me through it pretty easy. They spend a lot of time making sure you know how to use it. It has worked great.
Janice M.
Aug 2016
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Lisa E.
Jun 2016
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Dorothy M.
Apr 2016
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William K.
Feb 2016
They were very responsive and they came out almost immediately. They quickly found the issue and resolved it. Since they were charging me for a minimum amount of time, he went ahead and did extra stuff to fill the time. The price was good, it was fair. He showed me what he was doing and talked about the issues. He didn't say that it was a simple thing. He fixed some other things and showed me what he was doing.
Steven R.
Feb 2016
unknown
Kelly G.
Jan 2016
unknown
John M.
Jan 2016
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Suzy P.
Nov 2015
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Licensing
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FAQ
Hendrix Heating & Air Conditioning Ltd is currently rated 4.9 overall out of 5.
Hendrix Heating & Air Conditioning Ltd accepts the following forms of payment: CreditCard
Yes, Hendrix Heating & Air Conditioning Ltd offers free project estimates.
No, Hendrix Heating & Air Conditioning Ltd does not offer eco-friendly accreditations.
No, Hendrix Heating & Air Conditioning Ltd does not offer a senior discount.
Yes, Hendrix Heating & Air Conditioning Ltd offers emergency services.
No, Hendrix Heating & Air Conditioning Ltd does not offer warranties.