BENSON'S INTERIORS
About us
Benson's Interiors is your locally owned ABBEY CARPET AND FLOOR dealer. Abbey carpet and floor is over 700 stores strong! We have been helping our neighbors with their flooring and window coverings needs in homes and work places for over 60 years. We are proud to offer excellent products and services to meet our customers individual lifestyles.
Business highlights
Services we offer
Counter tops, Laminate floors & Hardwood, Natural stone, Vinyl & Linoleum, Wall & Floor tile, We specialize in: Carpet & Area rugs, Window coverings including draperies, blinds and shades. We offer repair & cleaning service of blinds & shades. Professional installation is available on all of the products we sell. If you prefer to do-it-yourself, we offer free advise.
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 38% | ||
| 38% | ||
| 0% | ||
| 0% | ||
| 25% |
The first two guys that showed up apparently were not qualified to replace all of floor damage from a toilet leak so we had to call in our own general contractor to do the work because Kristy could not find anyone as promised to work on it. Bensons then dropped us from the appointment list because they were short people. When they returned to resume work, a few days later, with different guys, father and son who did not speak English, they had the wrong size plywood and it was cut and installed wrong with some pretty good gaps around the toilet. I let it go and assumed they knew what they were doing. When we tried to communicate with these guys that the plumber was scheduled to install the toilet later that day and asked if the floor would be in by then, and if not, I would need to call the plumber to reschedule. He nodded and agreed with me. Later that day I checked in and found that they had put down the floor but the adhesive was not drying and sticking. They reassured me that it would dry by the next day so we went ahead and had the plumber install the toilet. The next day the floor edges curled up because the adhesive did not stick.
We called Bensons and they said that they would take care of it but it would be a few days out to find someone to fix it. A few days later they sent out two more guys to rip out and reinstall of the floor. Mid day I went to check on how it was going and saw them with the new linoleum flooring spread out on my (not cheap) living room oriental area rug, cutting the floor to size with a box knife. All I heard all day while these guys were trying to install the second floor was cussing and talking to himself out loud about how difficult this project was for them and how incompetent the first installers were. After hearing more cussing than usual, I went to check on things again and found that this guy had accidently ripped a 6and quot; tear in the floor by the toilet and tub. He tried to talk me into cutting out a 12and quot; square in this area and put in a patch. My thinking was that I was paying for a new floor, not a patched new floor. The guy left that day, cussing all the way, and told me that someone would contact me.
After speaking to a manager at this point they said that it would be a few days but they will send out another two guys to tear out and reinstall another floor. I at that point inquired about the cost. The manager reassured me that since it was their mistakes, there would not be any additional costs. These last two guys finally got it right, with no problems. When we received the bill a few days later they had added an extra $150. charge. I called and spoke to Kristy who told me that it was for extra materials and man hours . I called to speak again to the manager and she said that I did not have to pay for the extra they charged me and we were done. Never again will we think to call Bensons to do any work for us.
"This bathroom project was a very poor example of Benson's Interiors normal work ethic! Our first priority is to meet the customers needs with quality and service. In this case, a customer with one bathroom, that has been torn apart, obviously needs flooring put in sooner than later. June is our busiest time of year, and the less experienced mechanics are the most available to schedule on demand. In hindsight, we wish we would have waited for one of our more experienced flooring installers to be available to do this work. However, we would not have been able to fulfill the urgent need to get the floor covered and the bathroom up and functioning. Experience level aside, we do expect more professionalism from our representatives than this review describes. Benson's Interiors prides itself on providing superior customer service, quality materials & workmanship to the Willamette Valley since 1946."
Licensing
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