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Elite Carpet Care
Carpets or Rugs - Clean at Home, Laminate Wood or Stone Flooring - Repair, Carpets or Rugs - Clean Offsite,
About us
Elite Carpet Care is a professional, full-service carpet, upholstery and tile/grout cleaning company. Elite Carpet Care has been delivering a professional cleaning experience in the Eugene/Springfield area since 1995. Most recommended by area carpet retailers. Angie's List Super Service Award winner 20110, 2012, 2013, 2014 At Elite Carpet Care, we take pride in our reputation, experience, education, systems, and guarantee. We are an IICRC/Clean Trust (the world’s most recognized body of certification for carpet and upholstery cleaners) certified firm, our owner and staff hold multiple certifications. You can depend on Elite Carpet care for carpet cleaning, upholstery cleaning, urine damage treatment, area rug cleaning, fiber and fabric protection and tile and grout cleaning and sealing.
Business highlights
30 years of experience
Services we offer
Carpet Cleaning, Fabric & Fiber Protection and Tile & Grout Cleaning and Sealing, Upholstery Cleaning
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
5.091 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 96% | ||
| 4% | ||
| 0% | ||
| 0% | ||
| 0% |
Showing 1-25 of 91 reviews
Scott M.
Aug 2019
Once they arrived it went well. I was told there would be an email in advance to confirm. Did not get an email. I called and left a message to confirm the appointment. Did not receive a call back. The cleaner was on time for the appointment so I guess I need not have worried. Still, would have appreciated a return call.
Thomas B.
May 2019
Excellent!
Giulietta S.
Sep 2017
Great. Very friendly, did extra work on bad spots and left bottle of spot cleaner.
Response from Elite Carpet Care
"Ms. [Member Name Removed], Thank you for the kind review. I will pass this on to SVEN and let him know how happy you were. We look forward to being of service to you in the future."
Eugene A.
Dec 2016
Excellent work and service completing the carpet and furniture cleaning. All work was estimated before the work started and billed as estimated. There was a follow-up call several days later to assure the work was completed to my satisfaction. Plus a follow-up visit to touch-up one item. Will recommend and use again... Sven was the technician.
Linda W.
Nov 2016
Excellent - arrived on time and did an excellent job on both carpet and upholstery. Very careful attention to detail. I added the ozone machine at the last minute and the owner, Tony, brought it over in a matter of hours. Very much appreciated.
Giulietta S.
Apr 2016
unknown
Response from Elite Carpet Care
"[Member Name Removed], Thank for taking the time to give us a review. We pride ourselves on taking care of our customers."
John H.
Feb 2016
unknown
Response from Elite Carpet Care
"Thank you again. We greatly appreciate your business and for reviewing our company. We look forward to being of service to you again."
KIRK K.
Feb 2016
unknown
Response from Elite Carpet Care
"Mr. [Member Name Removed], thank again for allowing us to be of service to you. We look forward to hearing from you again."
Lloyd D.
Dec 2015
unknown
Response from Elite Carpet Care
"Mr. [Member Name Removed], thank you again for using our services. We look forward to being of service to you in the future."
Cris J.
Oct 2015
Excellent!
JANICE P.
Oct 2015
unknown
Response from Elite Carpet Care
"Ms. [Member Name Removed], thank you reviewing our company it means a lot to us."
Martha S.
Aug 2015
unknown
Response from Elite Carpet Care
"Thank you [Member Name Removed]. It has been a pleasure working with you all of these years."
KATHERYN C.
Jul 2015
unknown
Response from Elite Carpet Care
"We greatly appreciate your business and confidence in our company."
Jamie G.
May 2015
The overall experience was great. They emailed pictures of their technicians prior to arrival so we knew who to expect. The gentlemen that performed the work were friendly and professional. The end result is wonderful. They removed stains that I thought were permanent (dark beer, wine, and pet messes). We will definitely be contacting them again for our future cleanings.
Response from Elite Carpet Care
"Thank you for the review we greatly appreciate it. We look forward to hearing from you in the future."
Clarice B.
Apr 2015
They hVe done several rentals forus and I am very happy with them? Nice as well as competent.
Michael L.
Feb 2015
It was excellent. The service was good and the person that they had out here was excellent. The only problem we had with them was they were supposed to call us on Friday and we had our carpet cleaned on Monday. They were supposed to email us but they apparently wrote down the email address wrong. That happens a lot so I won't hold that against them. We are actually planning on using them again at least every 10 months. Their price is reasonable. When I called them and they did not respond, they made sure they emailed me right away when they got the email address correctly. They were really on time. Actually, they were a few minutes early. The guy was great. I think his name was Jake. We really liked him. He was very personable and very professional.
Giulietta S.
Jan 2015
unknown
KIRK K.
Jan 2015
unknown
Marlene S.
Jan 2015
They were reasonably priced and the best carpet cleaning I’ve ever had.
Haskel S.
Dec 2014
Very Helpful, great job.
Donna G.
Dec 2014
Elite carpet came in and did a beautiful job. They were on time, professional and I would recommend them to my friends |Donna G
Jim H.
Dec 2014
unknown
Jerry T.
Dec 2014
unknown
Response from Elite Carpet Care
"Dear Member, We are certainly glad that you were able to get this problem resolved. Unfortunately, we were not the company that provided this service. We do not provide sewer clean-up, and were not working in your service area that day. We encourage you to revise your review and redirect it toward the correct service provider. -- Elite Carpet Care"
Ruth H.
Dec 2014
unknown
Wilbur G.
Dec 2014
unknown
Licensing
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FAQ
Elite Carpet Care is currently rated 5.0 overall out of 5.
Elite Carpet Care accepts the following forms of payment: CreditCard
Yes, Elite Carpet Care offers free project estimates.
No, Elite Carpet Care does not offer eco-friendly accreditations.
No, Elite Carpet Care does not offer a senior discount.
No, Elite Carpet Care does not offer emergency services.
No, Elite Carpet Care does not offer warranties.