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Ultimate Comfort Heating & Cooling
Electrical Baseboard or Wall Heater - Repair, Brick or Stone Fireplace - Install, Brick or Stone Fireplace Repair,
About us
We are a full service HVAC contractor with 35 years experience assisting residential and light commercial customers. We are a Rheem-Top Contractor that also provides products such as Honeywell, Daikin, Mitsubishi, Navien, Rhinai, Bradford White, Eternal, Comfortmaker, Tempstar, Luxaire (York) and many others. We service all brands and offer financing on new equipment projects. For all emergency service requests please call 503.786.0494 and follow prompts to select emergency line.
Business highlights
Emergency services offered
14 years of experience
Services we offer
Full Service (we service all brands) and Installation of heating and cooling equipment. This includes gas and electric furnaces, air conditioners, and ductless heat pumps. We also offer water heater replacement, heat pumps, specializing in tank-less systems. In addition, we offer installations of gas lines and ventilation.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.762 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 3% | ||
| 2% | ||
| 0% | ||
| 5% |
Showing 1-25 of 62 reviews
Jen L.
Aug 2024
Fantastic work, very helpful.
Tammy N.
Jan 2024
Cody was very helpful and the service was very fast. I had next day service, and when there was another issue, he came right back out to fix it.
P K.
Sep 2023
unreponsive
Response from Ultimate Comfort Heating & Cooling
"I apologize if you have not been called back after trying to contact us! In our teams defense...the phones were ringing all day and we had to prioritize the calls! If there is anything I can do to assist you please call me direct @ 503-702-1650 and my name is Ralph Shafer-Owner-Ultimate Comfort!"
Tuck J.
Apr 2023
My Freon was low and they pressured me to upgrade to a newer AC. Very unprofessional.
Response from Ultimate Comfort Heating & Cooling
"Hello [Member Name Removed], I feel bad that you had [Member Information Removed] bad experience with [Member Information Removed] heating company! Our records do not show that we have NOT been to your home! Please re-check your records and please clear Ultimate Comfort from this experience! Thank You! Ralph Shafer-Owner"
ANTHONY J.
Jul 2022
The whole team at Ultimate Comfort were such a please to work with. From my initial meeting with Ralph, to my interactions on the phone with the office crew to installations crews that did the work, everyone in the organization was such a please to work with. They are are friendly, professional, accurate with estimates and punctual. They installed a new gas furnace, updating our "last leg" 27-year old on. We also added central air, which our 1908 house did not come with originally. And finally, they replaced our 20+ year-old electric water heater which had just recently started to leak. All the work was explained and options were pretend. I felt like in the end we were able to make informed decisions on these products that we both felt good about and fit within our budget. Thanks to everyone at Ultimate Comfort!
Response from Ultimate Comfort Heating & Cooling
"Thank you for the review! We really appreciate it...and your business!"
Keith R.
Feb 2022
Work went great. Ultimate Comfort was able to get a tech out the same day without a surcharge, and while they couldn't identify the specific reason the furnace stopped working, they did get it working again during the diagnostic visit.
TIFFANY K.
Jan 2021
Great company to work with on heating and air conditioning. Communication throughout the whole process from quote, to scheduling, right through to the final installation was excellent. I would definitely hire this company again and highly recommend.
Tony S.
Aug 2020
emergency services
Response from Ultimate Comfort Heating & Cooling
"Hello [Member Name Removed], I apologize for our team not responding on Thursday or Friday! I will review this with our service manager/team and see what happened! We will reach out tomorrow to see if you have been taken care of!!! Regards, Ralph Shafer-GM"
Patrick N.
Mar 2020
They did a great job and the phone representative worked very easily with the tenants in the house. Their price was fair and I would definitely hire them again. I would highly recommend them.
ROBIN H.
Sep 2019
Denton was punctual and communicated multiple times on the phone before arrival. He quickly diagnosed the issue and gave me clear options as well as possible solutions. Absolutely a very positive experience and I would definitely use them again.
Johnny S.
Nov 2018
Brad was on time very professional and worked quickly , I would absolutely recommend them to all
Jan M.
Nov 2018
Very efficient found the problem and was able to fix the wire without having to buy a new part.
Response from Ultimate Comfort Heating & Cooling
"Great News! Happy to hear we could help."
Angela H.
Mar 2018
Dave and Ralph provide excellent, attentive service. We have hired Ultimate Comfort for multiple projects.
Yvette C.
Jan 2018
Absolutely awful!!! They put hoses through a storage area, when it was requested that they be in the enclosed attic area. They caused MAJOR unnecessary damage and then used a clause in their very sparse contract to say that it was covered and that they would not compensate us for it. They attempted to raise the price from the contracted price. They agreed to be paid via escrow, then demanded payment in full. Worst of all, they withheld doing the final inspection to gain leverage over us during the final sale. They were given numerous opportunities to rectify the situation. They refused. Poor workmanship, lack of accountability, untrustworthy, and manipulative.
Response from Ultimate Comfort Heating & Cooling
"Ultimate Comfort has closely reviewed all concerns noted by this customer and we have also worked closely with the Better Business Bureau to find a resolution. Ultimate Comfort, along with the BBB found that this project was completed in its entirety per the signed contract. Our team at Ultimate Comfort believes and stands behind the work they have performed, and we feel that we have been more than fair in trying to resolve the above-mentioned issues. Also, all work was completed within 30 days of the date of signed contract. After the install of the new equipment was complete, the customer went off the grid, with no communication with our team for over 3 months. Our team made multiple attempts to close out the project and had no intention "to gain leverage" or provide any unnecessary hold ups in the sale of her home, as that was how Ultimate Comfort was receiving final payment. In any member has any questions or concerns regarding this review, we ask for you to please call and speak with a member of our management team. Thank you."
Stuart B.
Nov 2017
Very well. Very knowledgeable, personable and professional. The initial appointment had to be cancelled as they were very late.
Eric M.
Nov 2017
The company provided a free estimate where others did not. they also showed up the day scheduled and finished within the estimated timeframe. I'm pretty much satisfied with the entire experience.
Savita S.
Nov 2017
It went beautifully! Ralph and his team were punctual, professional, and worked around our schedule. I would hire Ultimate Comfort for any of my future heating or cooling needs.
Raymond F.
Oct 2017
It was a great experience with Mr. Fred Golden. I believe I may have slowed down his work with my chatter and questions. He was most helpful in describing exactly the work being done and details of the units, a learning experience. I look forward to having Mr. Golden back for my yearly check up from here on.
Forrest R.
Sep 2017
Great! They responded over a holiday weekend!
Curtis H.
Aug 2017
Integrity and honesty are two qualities you don't often see anymore. Ultimate Comfort embodies both! I can't say enough about how great Ralph, Kristi, and Dave were during our crazy week of trouble shooting and fixing of our AC unit. Although the project I initially hired them for didn't go as planned, Ralph and Dave were great working with to figure out a solution and get our house cool again during a pretty hot week in Portland. Will be a life long customer.
Anthony F.
Aug 2017
I made a call to Ultimate Comfort and Heating as soon as I knew something was wrong with my A/C. I have used them exclusively to service my 115 unit portfolio of rental properties. Many that have A/C's. Knowing what to expect, they did not disappoint. I called and spoke directly to Kristi immediately and she mentioned if something came open, or there was someone in my neighborhood, she'd call me and send them out right away. A few hours later I got a call saying Fred was in my neighborhood and available. He showed up timely and immediately addressed the issue, found a broken capacitor and a small leak in the freon. This gentleman was EXTREMELY intelligent, and very knowledgable about HVAC. I was thoroughly impressed. They also did not charge me for extra time since it was a bit after 5pm. By far the best most reasonable company to work with. VERY HAPPY! You'll be glad you hired them first....trust me!
David H.
Jul 2017
Steve and Matt showed up a few minutes later than expected due to traffic, but it was really no issue. We talked through the details again of what I wanted, then they got right to work. They worked quickly but carefully, everything was done exactly as I wanted, it was done before I was expecting, and I literally have nothing to complain about - a real surprise when dealing with contractors. I would hire Ultimate again in a heartbeat.
Shannon H.
Jun 2017
When I called, the owner answered and walked me through a bunch of steps to try to help. He also offered to come by and check it out, though he was not the repairman but he could take a look. I opted to not pay the time and a half for weekend work, and wait until they could get me in. They came Tuesday afternoon (Fred) and the work was done very quickly. Less than 30 min? I appreciated the perfect customer service I got from Ralph (owner), June (office staff) and Fred (repairman). Great company!
Nya G.
Jun 2017
Service was quick and professional
David K.
Jun 2017
The first company I called came and did a $90 diagnosis - and quoted over $1200 to replace the motor because it was out of warranty - and it would take over a week to get the part. Luckily I called Ultimate Comfort and they were happy to look up the serial and part number and let me know that it was indeed still under warranty and they could get the part in just a couple days. They had the fan sooner than they said, and had a tech install the next day, saving me over $1000. Everyone I talked to from Ultimate Comfort was professional, friendly and extremely helpful.
Licensing
State Contractor License Requirements
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FAQ
Ultimate Comfort Heating & Cooling is currently rated 4.7 overall out of 5.
Ultimate Comfort Heating & Cooling accepts the following forms of payment: CreditCard
Yes, Ultimate Comfort Heating & Cooling offers free project estimates.
No, Ultimate Comfort Heating & Cooling does not offer eco-friendly accreditations.
No, Ultimate Comfort Heating & Cooling does not offer a senior discount.
Yes, Ultimate Comfort Heating & Cooling offers emergency services.
No, Ultimate Comfort Heating & Cooling does not offer warranties.