PERFORMANCE ELECTRIC LLC

We needed our attic fan thermostat/humidistat replaced. I spoke to Jack (the owner) on the phone he sent over Finnis, who I assume is an electrician. He brought over a replacement fan to install and I noticed the box said thermastat only (not humidistat). When I asked him about this, he said he had not been able to find one with a humidistat in it and that "you do not really need that feature anyway" (he apparently was not planning on telling me he was not replacing our fan with an equivalent one). He installed it and charged us for the fan. After he left, we did some research and spoke with our roofing contractor (who had recommended this company in the first place) and learned that we DO need the humidistat feature because of our built in sprinkler system. I called Jack about this and he agreed to send Finnis back to put the correct fan in. When Finnis arrived, he said he still could not find the correct replacement at any of his usual stores and that I should look for one myslef and call him if I found one. I immediately found one on Amazon.com and ordered it. After it arrived, Finnis came back and installed the correct fan that I had purchased. He tried to give me the incorrect one back but I told him I wanted a refund for the incorrect one (since he had purchased the incorrect one, installled it, and given me incorrect information about it). He took the wrong one with him but told me I'd have to talk to Jack about getting a refund. When I called Jack, he refused to give me a refund and said he'd let me know if he would be able to sometime in the future after talking to his bookeeper. I have not heard anything back and it has been over 4 months. Another irritating thing was that, even though I told Jack the first time we spoke that we lived in a 3 story house, Finnis still did not bring a ladder tall enough to get up to our roof. He had to use our ladder, which I had to help him get out, put together and set up ALL THREE TIMES HE CAME. This company is not knowledgable and not ethical and I would NEVER recommend them to anyone.

after getting three estimates from companies out of the yellow pages i settled on performance because although they were not the cheapest bid they were the only ones that would do the job on the weekend.They needed to totally disconnect the power to the building and if this was done during my business hours it would have cost me a whole days business . Jack the owner was very nice and explained it to me so even i could understand it. The work was done in about four hours,they had all the parts with them and didn"t have to wait until monday to redo any thing. Its been about a month since the work was done and everything is working perfectly.I will refer them to all my friends and use them again if i ever need electrical work. John

I think we ended up with a mediocre panel. Jack, the owner, did the work himself and cursed a blue streak while working (he kind of scared me). No receipt--I had to call his wife to get one. Made the mistake of hiring him a year later to do the same at my in-laws house, and Jack sent an incompetent electrician (I had to point out what was miswired). Jack had to finish the work, and was really mad.

Left a mess in my house. Didn't finish work, although I paid them before they were done - my mistake. Have still not, 3 months later, finished their work. I submitted a complaint to the BBB and their response is FULL of lies. Jack has called me names, and is in general, the most unprofessional contractor I've ever worked with! up front payment of $3,150.00