Northwest Sundance Services

This is without question the most pathetic plumbing company I’ve ever had to deal with. I’ve had a request in since MARCH F*UCKING 6th of 2025 and I’m still yet to get my water heater fixed. Utterly ridiculous. I’ve already told my property manager and home warranty company to never ever utilize their services again, and I would plead with anyone else contemplating hiring them TO NOT DO IT. Imagine having a tenant without hot water for 35 days because the plumbing company isn’t competent enough to order the correct part and install it. They will have to go out to my property a 3rd time whenever they receive the actual part that is needed. It’s pathetic. 10/10 DO NOT RECCOMEND. They are still unable to tell me 40+ days later when they can get out there. I’ve attached my incomplete invoice for your references… DO NOT USE THIS

Horrible customer services. Rude technician and office staff. Came through AHS to replace a faucet. Warranty covers faucet replacement if not able to fix it. The current faucet is brushed nickel DELTA faucet. When they could not fix it, and their replacement faucet was an incorrect size, they said they will order a DELTA replacement faucet. When the technician showed up to install, he brought a chrome $40 faucet to replace a $300 DELTA faucet. When I complained they are calling it an upgrade in violation of the warranty terms. Also have not submitted their report to AHS even though it has been a week so I am stuck waiting for them to complete the report out before I can get anything done. Unprofessional and slow to get things done. Very disappointed.

Technician was wonderful, company was very 'sneaky'. They are primarily dispatched for Home Warranty companies, but please review the multiple complaints with BBB, which are consistent with this company charging non-covered charges, that were not performed. You can request a different contractor through your HW company. They charged $835 for code/permit. After checking with local code enforcement/permit fees, I was charged over $700 for their own profit. When I asked for breakdown, they said, "we can't, it's a set price" and you will see that consistent throghout the BBB complaints. I hope the technician finds a reputable company to work forl

***UPDATE!! **DO NOT USE THIS COMPANY!!*** ****EVEN if through a warranty Co!!**** So basically after almost 3 months, literally DOZENS of calls back and forth (that is IF you could even get a live person and/or there voice mail box wasn't full!) They finally showed up today with the heat pump (MIKE the installer is a VERY nice man and I do not blame him at all other than for his choice of employers), they were supposed to call Mr Friday go verify no matter what the the part did or didn't show up and if they would still make today's appnt, they did not call... fast forward to today and Mike shows up, they made him demand the balance of a uncovered labor up front (after many calls back and forth before this and them blaming everything on my warranty Co they said they could not give me costs of charges and I had to call my warranty which I DID and they gave me a full breakdown of what was being charged and not, come to find out the extra almost $800 they tried to make me pay was for a "line set modification" that wasn't even needing to be done! Also found out that EVERY other charge they sent to the warranty company had such highly inflated pricing by a average of X5 AND included other "work"/upgrades that they actually wouldnt be/need to do(!!) was what maxed out my warranty and aloud them to charge me the "uncovered portion"... guess they didn't expect my warranty to actually give me the breakdowns of it all!), anyway so I questioned it and asked WHY I had to pay it up front if we didn't even know yet if it needed "modified" (again, really we already verified it WOULDN'T by a 2nd AND 3rd party local HVAC companies!!) And when she rudly kept arguing with me and cutting me off/talking over me while I was just trying to give her the clarification info SHE told me to get from the warranty company in 1st place(!!) I did finally have enough and yelled over her (NO cussing or name calling or anything like that!) Just to get her to stop so I could talk, she of course used it as a excuse and I apologized sincerely and just asked her to PLEASE give me the same respect as she's asking from me and she just got even ruder, told me that even though she wasted her installers time by having him drive all the way down here she was not going to let him install it, refused service and made him leave and (only time EVER in almost 3 months she actually made a call right away) called my warranty and made them transfer it to a different hvac co.... ALL because i actually made the effort to call them out on there FRAUDULENT and unethical EXTREME inflation of the charges and all I was asking it for them to talk out the breakdown of the charges and work and if then it really was all necessary and legit I'd pay no problem (AGAIN I've been trying to get all this worked out for literally months so it's not like they didn't know!)... unless you like to waste your time and money (reminder, the #1 reason this took almost 3 months was because THEY "lost" my paperwork for a month, then promised to make up for it and make me a priority which actually took another month!! Aka, they did ZERO to actually try and get it handled as they should of which also was the cause for me to have to give in and spend almost $1k on portable A/C's just to be able to get my house inside under a 100+ deg in the evening for last few weeks...) I'd NEVER use this company, half because of there time-line and other because of there MISRABLE customer service and bad work ethic... (YES I'm also filing a BBB complaint against them along with posting this everywhere I can within my legal right) It took them almost a month before they could even come diagnose the issue (which it's the season for that so that's not to major of a deal). BUT now for the last 3+ weeks all I get is the run around about why the new heat-pump isn't getting replaced yet, keep being told the supervisor is stepping in and handling it and I'll get a call or email etc etc but never do i...so in total I've been without our a/C or heat for almost 2 months and basically being told by the warranty company that the paperwork they should of sent in on day ONE still hasn't even been sent in!!! I've left multiple messages but most days there voice mail is FULL so it just hangs up on you .... Sundance keeps blaming it on the tech who came out (which HE was great actually) and/or warranty company, the warranty company blames Sundance.... I just want my stuff fixed or at least COMMUNICATION!!!

They are the only company that able to detect the problem in my furnace. They have a good technician, but hard to get appointment and that's my only problem with them. They came to my house twice and I'm pretty happy with them.

They come out, they get here when they say they're going to get here, and they do good work. We had them out here through our home warranty. The plumbing was only $60, but that price has been going up every couple of years.

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I'd give them an "A" overall and I would use them again.

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We waited all day only to get a call that they would be there in 5 to 10 minutes. So unprofessional! Two guys came out, spent ten minutes looking at it only to tell us there was nothing wrong with the water heater and the dampness was due to "condensation" offering no solution whatsoever. Although we were told in advance that there would be a $75 service fee, we did not think that they would have the nerve to charge us for doing absolutely nothing other than driving to our house. We are not convinced that they could ever justify soaking consumers in this way. Reputable "service" companies would not display such desperation and would have waived the fee. Obviously they need the money more than us - buyer beware.

They had a terrible time with it. They ended up not plugging in the condenser dripline that was connected to the air conditioning unit and it dripped water all over and rusted a bunch of stuff.

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Brian provided excellent service.  He worked tirelessly through the afternoon and evening to install a new AC system for us on one of the hottest days of the year.  The new system is working wonderfully.  I would definitely recommend NW Sundance Services! 

I purchased my house last summer and it came with a one year home warranty.  Although I had another Heating Service provider do a furnace check up in December and he said the furnace was in good working order, in late March my furnace would not start and stay running.  Since I had the Home Warranty, I called those people rather than calling  back the previous heating service provider from December.  The  home warranty company directed me to the Heating and A/C company - NW Sundance Services.  The provider set the appointment within a couple of days and arrived on time.  He discovered that the vacuum port and flame sensor on the furnace were dirty, so he cleaned them and then the furnace started and stayed running.  He noticed that the thermostat wasn't working quite right and I explained that the furnace often seemed to run a long time, even though the temp was reached.  He said he thought the thermostat was faulty as well and replaced that.  Since the work was covered by the home warranty, I only paid the deductible.  I was pleased with the work.

NW Sundance Services was assigned to me by American Home Services.  The reason the repair only cost $75 is AHS covered everything else.  Grant diagnosed the problem and ordered the parts.  Craig installed them.  Both plumbers were friendly, knowledgeable, and efficient.  If I have other non-warranty plumbing needs I would not hesitate to call them.

I would recommend them because they have expert knowledge on what they're doing and they got in and out. But, I would also kind of not recommend them because when the guy came to install it, he did not have enough help to get the water heater upstairs so he spilled water all over my bamboo hardwood floors.

Awesome quick job.

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We love Jeff from NW Sundance - he's quick, does his job well, explains things well, and generally a pleasant and knowledgeable person. He got the work done quickly and well, and we're happy to have a go-to plumber in our neighborhood. As a bonus, he's great with our giant and excessively curious dogs.

Very professional, came on time and worked quickly and efficiently. Also gave us an estimate on what needs to be done with another less urgent plumbing issue.

I would rate them pretty highly. It was under home warranty and I essentially had a copay and I think the cost was in the neighborhood of $70 or $75. They have been assigned for previously for other issues associated with the furnace. It was a pretty good deal having somebody send hours on your furnace for $75 is pretty good deal. They are responsive like they called within 24 hours of my reporting issue. I would use them again in the future.

Brent called me about 10 minutes prior to arrival and arrived on time.
Brent was very nice.  He diagnosed the problem quickly (garbage disposal needed replaced).  He had another garbage disposal in the van (he came prepared in case it needed replaced) and had it installed extremely quickly.  It's been three days since he installed it and it works great with no leaks.
I would definitely recommend Brent and N.W. Sundance Services.

THEY'RE ON OUR AHS DO NOT USE LIST.
Unfortunately I'd already written this review in full and Angies list didn't save it. So now it'll be the watered down version, maybe that's more useful.
-They work for the AHS insurance and they are terrible, everything you don't want:
-Did not show up on time.
-Huge wait windows 4hrs, then late.
-Didn't show up at all one day - called past the window - I'd already waited.
-Sent someone without sufficient knowledgeable leading to multiple call outs - wasting our time, having to take time off work, leaving us without appliances. 
-Took six hours to complete a simple job. We'd been told it would take about two. Aimlessly going back and forth to the van - just bring out the tool box? - talking on the phone, etc.
-Charged 250 to remove/replace dishwasher, which insurance does not cover - PLEASE WATCH A YOUTUBE VIDEO FIRST - afterwards this took us 15min to do ourselves, no special tools, no knowledge. We had to do this, as they left without reconnecting the garbage disposal (wire located behind dishwasher) which they disconnected. They refused to fix their mistake. Manager didn't call back. We had to call out someone else to correct it.
From start to end because of Northwest Sundance Services (combined with having to do everything via insurance) it took three weeks before my dishwasher and garbage disposal were back in working order.
 
From this experience I learnt about American Home Shields 'do not use list' you can tell them to add servicers to it. I also learnt, you can call their servicer to diagnose the problem, but not do the repair, the servicer calls in the diagnosis to check what is covered, then you choose either go ahead with the repair with them, or decide later. If you want to choose, ask AHS to send the amount they're willing to cover towards the recommended repair and use someone you choose - totally worth the extra step if its a bigger job, that you feel not just anybody can do.
To accept some responsibility for our unsatisfactory experience, AHS sent us some prepaid cards to pay for a couple of future co-pays, and added NW Sundance Services to our do not use list. Hopefully the other servicers they use will be better, and if we hear they are not, we can use our insurance money and choose for ourselves.