Company answered immediately when called; our water was off for the whole house due to a leak in a supply line inside a wall. We wanted it fixed as soon as possible, so we were quoted the emergency rates, and our job was scheduled for at or after 4:30PM the same day. Thirty minutes after the first call, we got a call back saying one of their technicians was on the way (3 hours ahead of schedule). When the plumber got to the house, he introduced himself and went straight to work. He quickly identified the problem was with a part accessible from outside the wall, replaced the problem part, helped troubleshoot a leak that started when the water was turned back on, and was done. We were not charged the emergency rate, and he apologized profusely that it had taken slightly over an hour so he had to charge for part of the second hour. That didn't bother us at all; cost was still much less than the minimum cost of an emergency call. The plumber was courteous, efficient, and excellent at communicating what he was doing and why. We will call this company with any future plumbing jobs we have. And hopefully they won't be emergencies!