Alpha Energy Savers

My energy bills have gone down by 50% since they came to my house. I was extremely satisfied with their work and would highly recommend them to others. They were worth every penny to me.

I got a rebate from the state for having this service done. Their were two men that came out and they were able to get it done within two days. They put insulation in under our home and in the attic. I did notice a difference in our home after this. They were very professional and you could not even tell they were there.

They showed up on time, finished quickly with high quality work, and they followed up on paper work to get me rebates from the Oregon Energy Trust.

This company installed new windows throughout most of my home eleven years ago and they did a great job, so we called on them again. Two of those windows had become defective, but because they had lifetime warranties, We called Alpha Energy and they had the window manufacturer replace the defective windows. We also needed to get two new windows for an upstairs bedroom, so we were very happy to again call on Alpha Energy Savers. They were again professional and worked around our schedule to install the new windows. The only disappointment we had this time was during installation of the windows a wire from our house alarm was pulled from the window, leaving the alarm inoperable. We had to call the alarm company to repair the damage and the cost was nearly $100. Alpha Energy did not offer to pay for the alarm repair, and I was disappointed that they did not offer to do so. It won't keep me from calling on them again, but it would have been nice if they had offer to pay for the alarm repair since their workers caused the problem.

They did an okay job. My house has shakes and it was pretty apparent that some of them had been removed and puttied over. There were a few places that I asked them to replace the shakes rather than put the old one back on. They broke one of my solar lights so they replaced that for me. They were easy to work with, they worked quickly, and they did a good job. I have no basis of comparison for the price or quality of their work because this is the first time I?ve had this work done.

Salvador arrived when he said he would, stayed for a few hours. He showed us what he was doing and took the time to explain the results and what our options are to improve the insulation in our house. We received a quote in the mail a few days later, which covered everything we had talked about, broken down in pieces (attic, basement, exterior walls) in case we can't do it all at once. I also spoke to Rob one phone and he was very willing to work with us on what we will do ourselves. Great experience overall. We have already hired them to insulate the attic.

Called this summer to get an estimate. When Rob came out he was to the point in saying that there wasn't much they could do except air seal, and repair and replace the insulation in the crawl space. He said for the crawl space it would be $275, but he then said they have a $495 minimum. He then said they could air seal the attic for the $220 extra. I called again at the beginning of October and left a message saying that I would like the job to be done. He called back the next day saying they had no record of the original bid. We discussed it over the phone and he agreed that it would be a $495 job. I asked to schedule it for a saturday, and he said he would call me back. I called and submitted a request almost 2 weeks later asking for the date. Rob emailed back saying they had not received the signed contract back from me (I didn't know I was being sent one). I gave him my mailing address (different than physical), and he said he would send it out. Instead, he emailed a copy of the contract and I faxed it back to them. We were scheduled for 10/31/09 after that, and were told the worker would be here between 8:30 and 10:00. Got a call at 10:30 on 10/31/09 from the worker saying that he could not make it that day and wanted to reschedule for Wednesday. I explained that we needed Saturday, so he rescheduled me for the following Saturday 11/7/09. Worker came at 8:30 on that Saturday and performed the work, missing a section in the crawl space that needed insulation reapplied. Got a message from them today (11/16/09) stating "I don't what the problem is" about them not having our mailing address and that all the mail was being returned, even though I gave them the address several weeks earlier.

This was our fist experience with this company. I wish all companies were as consumer driven as Alpha Energy Savers. We are very pleased with the work, timeliness, and professionalism of this company. Highly recommend them to anyone.

They came and did the work when they were supposed to and if there were any difficulties they would let us know.

Phone calls were answered promptly, and the estimator arrived within a week and provided a written estimate on the spot - far better service than the 2 other companies we called for estimates. Alpha Energy was running a special for the month of July, so the price was very competitive. The team that came to do the work was on time and efficient. The only problem was a miscommunication between the estimator and the work crew. We were told that they would be able to remove the siding and drill holes on the exterior to install the insulation - but the work crew thought they were to drill holes on the inside. They were not able to remove the siding without cracking it, so we had them do the installation from the inside. The work was perfectly fine, but did not include patching of the holes in the walls. This was not the fault of the work crew - they did a fantastic job. I would just recommend having everything spelled out in the estimate to avoid misunderstandings.

They got all of the work done in a day. I felt that there were some things that they did not really take the time to explain, however in the end it was a good experience. They left a little bit of a mess following the completion of the work.

It went really well. We called and they gave me an estamate. We accepted the estamate by signing the bottom to make an appointment. Everyone was very helpful. There was a small problem with communication, but they squeezed us in. On the day they were supposed to do it, there was a problem with electricity. They still came back the next day to do the job even though they are busy.

The service went very well. The representatives that came to my home were confused with some measurements and calculations in my attic. Overall the service they provided was good.

This company was the only one of five I called who responded. They came out within a few days to provide an estimate for the work and we were able to schedule their return within two weeks. I left a key and asked them to call once they arrived at my house, which they did. When I returned home, the work was done and there was no sign they had ever been in the house. The company was extremely efficient about seeing that we had the correct paperwork; they filled everything in and all we had to do was sign it.

9/19/06 scheduled Home Energy Review with the Energy Trust of Oregon (ETO) to see what energy savings improvements should be done. 9/26/06 Rob w/AES came out and gave me an estimate. 11/27-29 work scheduled and performed. Melody w/AES was most helpful in providing assistance with completing the Energy Trust Incentive applications (mailed in 1/5/07). AES completed the work in a timely manner. ETO was not able to send out an inspector to verify the work was completed up to standards till 3/15/07. Inspection results: air sealing test numbers were significantly off; missed air sealing heat pump at ceiling; missed sealing crawl space access hatch. 4/29/07 AES came back out to complete work and run test equipment while ETO inspector checked their procedure. Alpha did additional air sealing to get numbers up to an acceptable level. Inspection passed. 5/18/07 received cash incentive rebate. I persisted through this process and was surprised that it took 8 months to wrap it up.

2 workers arrived. They did a nice job of putting down plastic to protect the carpet as they had to crawl under the house & move batts of insulation through the house. Set up & did the blaster test. Sealed the ducts with mastic. Installed insulation over the ducts. I decided to add to the job by having them install new visqueen. There was no problem & they handled this easily. Returned the second day, again covered the carpet, & installed insulation under the floor. The only problem was they left their compressor out in the hall & the excess air spewed insulation over an area that wasn't covered. Both workers were Spanish speaking & there was a little difficulty understanding what they were trying to explain about the process. Also there was one heated exchange between the two workers & when you witness something like that, you would like to know what is being said in your home & if it affects the job (is something wrong?). Overall efficient & good job.

Everything went pretty well. Crew was on time and went right to work. I appreciated that they did find ways to not cut the siding sections into multiple pieces to remove (eg. around elect service drop, next to fence post, etc.). I was concerned that after completion it would be obvious which sections were removed (i.e. extensive touch up paint needed), but that didn't happen. Siding looks fine. The office was very helpful getting the paperwork done for rebates. Overall a good experience.

The work itself was fine. The challenge was getting a response from the office when it came to scheduling the work. They estimated two days but it was a harder job than anticipated so they needed to reschedule for a 3rd day. The day they were to return no one showed nor did they call me. I had to call the office on the following day to find out what happened and reschedule. The second rescheduled appt, only one worker showed up and he couldn't do the job alone. So I had to call the office, again, to reschedule. On the 3rd attempt both workers showed up and the job was finished. They could tell me an exact time of when they would show up. One time it was 9a m, the next it was 9:00 am and the finial work day it was 8 am.

They arrived promptly for the estimate and were honest about what needed to be done. When the inspector came a few days later, he noted that they'd missed a section and Alpha Energy Savers called the same day to see when they could come out again. Very professional and great service!

The initial estimate and support was very good, particularly the help provided to sort through the maze of energy rebates and tax credits that might apply to the situation. The crew that did the work was very professional and conscientious. They worked inside our home for a full day and left it as it was before they arrived. The final strong point was the assistance provided in completing the paperwork for the rebate and tax credit. Alpha Energy Savers is a great company to do business with.

In comparing Rob's estimate to others, it fell right in the middle; we chose Rob because he made us feel at ease. His initial inspection was thorough, his estimate timely and detailed, he worked hard to help us understand all issues & was never condescending or pushy about our budget concerns. Rob was present for the blower door test, though usually his partner (sick that day) completes that portion of the work. Rob was self-admittedly less knowledgeable, but he and his co-worker Salvador eventually were able to answer all of our questions to our satisfaction. Due to tremendously bad readings on our duct work, Rob pushed us ahead of other jobs that weren't as dire. Two employees performed the duct sealing and insulation in just a couple of hours;far less time than we imagined! Our ducts were retested & the leakage number dropped dramatically. Every employee we encountered was respectful of us & our home throughout the entire process. The bill matched the estimate, we're warm & happy!

Was initially skeptical b/c the fellow who came to estimate, Ken, was not friendly and seemed uninterested in our business. After other estimates, we found Alpha to be the most reasonable for the srvc provided and went with them regardless. The woman in the office was VERY helpful and friendly on the phone and took the time to explain the services provided and what was expected. I appreciated her thoughtfulness and thoroughness. It took about 3 weeks (not long at all) from the time we sent in all requisite paperwork until the contractors came out. The servicemen were VERY thorough, affable and respectful. They patiently answered all my questions, went to great lengths to keep their work areas clean and clean up after, and finished earlier than I'd expected. The took off the siding to blow in the insulation in the walls rather than drill holes and I certainly appreciated that. The original price quoted was around $1880 and the work was done for less. Great with EnTrst paperwork.

Almost everything about this job went wrong from beginning to end. They assured us the holes they drilled in our siding would be unnoticeable; they became a disaster. They were not repaired properly or in a timely way and water got into our wall cavities. Alpha ended up replacing most of the siding where they had drilled. They also ordered and installed the wrong windows. The workers did not seem very professional, left tools behind, ended the work day early, did things incompletely or incorrectly, etc. With all of the problems, a two day job took two months. To Alpha's credit, we had three straight weeks of rain in the midst of the job, which made things difficult. We mostly appreciate that the supervisor never argued with us, knew that the job was messed up, did everything he could to fix it and gave us a deep discount. The underlying problem is that they pay their workers by the "piece", so they have incentive to cut corners and work quickly rather than carefully and thoroughly.

Helpful, good bid, on time, quick and on budget!

I am impressed by the office efficiency and flexibility in working with me; helping me with financing and scheduling. The work was done when they said it would be, in a very timely and professional way.