Garrison's Mattress Gallery

Furniture - Sales, Mattresses

About us

Full Service Mattress retailer featuring Tempurpedic, Simmons Beauty Rest, Serta, and Comfort-Pedic.

Business highlights

18 years of trusted experience

Services we offer

Tempurpedic, Simmons Beauty Rest, Serta, and Comfort-Pedic.. Mattress and Bedding

Photos of past projects

Reviews

1.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%


Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Showing 1-1 of 1 reviews

Christine D.
12/2013
1.0
furniture sales
  + -1 more
This has to be the worst furniture store ever! I moved to Medford in July of 2012 and I needed a lot of furniture for my new home. I went to Garrisons to do some shopping and I was shocked at the total lack of customer service. I entered the store thinking that I would be greeted but to no avail. I looked around the store for 35 to 45 minutes and not one associate acknowledged my presence. A sales associate even passed right by me and he never said a word to me. Without any help from anyone I decided to leave the store. As I was leaving, I passed by the counter, and here are two men (behind the counter) chatting away and guess what, not one of them said a word to me. Thank you to La-Z-Boy and Gates for outstanding service (and where I spent a whole lot of $$$$). I guess that business for Garrisons can't be all that great, when they advertise, that they will pay for your gas if you come and purchase a mattress from them! Sorry Garrisons, I tried!
Description of Work: Nothing

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Garrison's Mattress Gallery
Dear [member name removed]- First and foremost, I want to apologize for the experience you had in my store. It is absolutely unacceptable that you would spend even a few minutes in Garrison's without somebody welcoming you in and offering to help. It shocks me that this happened and I am ashamed and embarrassed. We do have an exceptional reputation in Southern Oregon for providing first class customer service, but we obviously failed miserably in your case. I can tell you all I want how serious we take customer service, but our actions have spoken louder than my words ever could. Again, I'm so very sorry for your experience. I would love to send you a gift certificate as not only a way of apologizing, but of getting a second chance to give you the experience that most of our customers rave about. If you could please reach out to me so I can learn more about what happened and get the gift certificate to you, I would greatly appreciate it. The number here at the store is 541-830-1110. My name is Brian Garrison, I am the owner. Again, I'm so sorry about your experience and I'm confident that I can more than make it up to you if given the chance.

    Contact information

    6425 Crater Lake Highway, Central Point, OR 97520

    http://garrisonsmattress.com

    Service hours

    Sunday:
    11:00 AM - 5:00 PM
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 6:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Furniture - Sales,
    Mattresses

    FAQ

    Garrison's Mattress Gallery is currently rated 1 overall out of 5.

    Sunday: 11:00 AM - 5:00 PM

    Monday: 9:00 AM - 6:00 PM

    Tuesday: 9:00 AM - 6:00 PM

    Wednesday: 9:00 AM - 6:00 PM

    Thursday: 9:00 AM - 6:00 PM

    Friday: 9:00 AM - 6:00 PM

    Saturday: 9:00 AM - 6:00 PM

    No, Garrison's Mattress Gallery does not offer free project estimates.
    No, Garrison's Mattress Gallery does not offer eco-friendly accreditations.
    No, Garrison's Mattress Gallery does not offer a senior discount.
    No, Garrison's Mattress Gallery does not offer emergency services.
    No, Garrison's Mattress Gallery does not offer warranties.
    Garrison's Mattress Gallery offers the following services: Tempurpedic, Simmons Beauty Rest, Serta, and Comfort-Pedic.. Mattress and Bedding

    Contact information

    6425 Crater Lake Highway, Central Point, OR 97520

    http://garrisonsmattress.com

    Service hours

    Sunday:
    11:00 AM - 5:00 PM
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 6:00 PM