Verizon Wireless - Bend River Mall

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Our bill went up, but we get a lot more services. My wife picked them out. I think that they are the best deal around here in Bend. I did have one problem with Verizon; one time they got my name mixed up with someone else. They started sending me mails saying that I didn't pay my bill. Then all of a sudden, I started getting harassing phone calls in the morning. Every time I tried to call them to straighten it out, they wouldn't listen to me. I just kept calling them, and finally somebody actually listened to me. They pulled it up on a computer, and saw the mistake and fixed it. So that kind of upset me, but other than that, they have been fine. With regard to the price, they just seem to be as good as anybody else. It took me long to get through to them. They should have got back and handled my situation quicker. I had to go through several people before I got somebody professional. They were trained to not talk to me, and they told me that they had turned it over to a collection agency. I found out later that they are the collection agency. But in the beginning, they were acting like it was out of their hands and it is out of their building. But it's not; it's the person who sits next to them that handles it.