Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
About us
Established in 2001, Pine Country Cleaning of Central Oregon consistently stays Bend's top residential cleaning company, We offer weekly or every other week residential cleaning. We crush move in/ move out cleaning and have a 100 percent happiness guarantee. Call / text or email our awesome Manager Jake today!!!
Business highlights
24 years of experience
Services we offer
Pine Country Cleaning offers WEEKLY or EVERY OTHER WEEK residential cleaning, office cleaning and specializes in DEEP CLEANS in the Bend area.
Amenities
Free Estimates
Yes
Reviews
4.961 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 7% | ||
| 0% | ||
| 0% | ||
| 0% |
Showing 1-25 of 61 reviews
Karen G.
Nov 2018
Pine Country is always great. They are dependable, on time, do a great job and have great staff.
Anna P.
Aug 2018
Perfect. I always use Pine Country Cleaning before special occasions.
Curt M.
Apr 2018
The team at Pine Country Cleaning is outstanding, and it all starts with the owner Angie (no relation to Angie's List). She is a pro, and always easy to connect with. Her team of cleaners are friendly, detailed and hard working. They clean our 3-bedroom home and if I have a special request, they are very flexible, and I have always been completely satisfied with their work. I highly recommend them!
Bob E.
Oct 2017
It took a bit longer than estimated but I wasn't surprised because there was a LOT to clean. All work was exceptional, responsiveness almost immediate and all communication was clear and complete.
Robb S.
Sep 2017
They are pretty good, I guess, yeah. Actually I would give them an A because they had an issue where they didn’t clean this very well at all so I took some photos and sent them back to them then they got on it immediately and sent people out there and then they gave me a rebate for the next time and all kinds of crazy stuff. If you are not satisfied they will make sure you are or that you will be satisified.
Anna P.
Jul 2017
Not only did they do basic cleaning but also wiped down cabinets, scrubbed inside the refrigerator, cleaned baseboards, cleaned mirrors until they sparkled
Anna P.
Jun 2017
Angie's services were excellent and efficient. With three ladies working, the large kitchens, three bathrooms, and master bath were shining in about two hours. Stunning.
Cheyenne H.
Mar 2017
Very efficient.
Dana R.
Feb 2017
see above.
Scot G.
Feb 2017
Very good.
Richard W.
Nov 2016
Angie came out to my place to scope it out and give a cost estimate, and then her crew got started. They do a great job and it has taken a lot of pressure off of me. Scheduling was initially a challenge (tying down an approximate start time) but we have that worked out. Doesn't have to be exact, just close.
Leila T.
Dec 2015
unknown
Brett A.
Dec 2015
unknown
Randall W.
Nov 2015
unknown
Jim H.
Nov 2015
unknown
Lisa P.
Nov 2015
unknown
Johnnie E.
Oct 2015
unknown
Pauline D.
Aug 2015
Angie was great! She responded promptly to my call, met me that next day to do a walk thru and had the ladies come clean a few days later. They did a fabulous job!
Dolores M.
Aug 2015
In the last couple of months of service, I did not get notification of the crew's ETA on the scheduled day. I only got a general email saying we had a cleaning day coming up. I asked for a phone call or email but they texted me to my home phone number which doesn't accept texts.
The crew started coming later in the day and the last time the were leaving about 5 PM and had other houses to clean.When I complained that I wasn't notified of their ETA, Angie really scolded me about it. In fact, she had a mini breakdown on the phone.
Now, I find that I have been terminated and my sister, also a client, has also been terminated as well. Angie said she has too many customers and she can't service them because she can't hire workers.
It appears that the management of the company is the problem, not the quality of the service.
The crew started coming later in the day and the last time the were leaving about 5 PM and had other houses to clean.When I complained that I wasn't notified of their ETA, Angie really scolded me about it. In fact, she had a mini breakdown on the phone.
Now, I find that I have been terminated and my sister, also a client, has also been terminated as well. Angie said she has too many customers and she can't service them because she can't hire workers.
It appears that the management of the company is the problem, not the quality of the service.
Response from Pine Country Cleaning LLC
"Oh I am so sorry you felt the need to write this review in this manner and I am so sorry I had to quite my once a month clients.and structure my business in a way that works for me. to give better quality, I know it will be difficult to find another company with our high standards and work ethic.For the lateness and no phone calls which sounds like it only happened twice and you were our client for quite a while. In every single document I send out it states that we do not promise a time we will be at your home, our job does not give us an opportunity to promise times, we have to finish the job we are at first and sometimes that can take longer or shorter times. You still required us to do things we did not promise. As far as having a mini breakdown on the phone, I beg to differ on that one, I simply shared with you that we had a lot going on with the death of one of the girls father's and we were down in staff, you chose to have no compassion and continue to raise your voice and be upset , all because we text your phone and did not call before arrival. Things are not always going to go smooth, all of my fabulous employees are people too and sometimes things happen. We did an amazing deep clean and move out clean for you and provided once a month service for you that you gave us raving reviews on. I am glad to see you only have two negative remarks to give on not getting a call before arrival, which we have always tried to do but never promised it. We enjoyed working for you, and am sad to not be doing once a month cleanings anymore, it truly is hard to find staff to meet my standards. We send all our best to you!"
Brigid T.
Jul 2015
Her team was very thorough, hardworking and communicative. The house looked fabulous and now I have them coming back on a regular basis to clean.
Joe H.
May 2015
- Excellently!! Angie and her team never skimp on anything. My house is always spotless when I return.
The whole team is always friendly and upbeat. Angie is a pleasure--always positive and concerned She is conscientious, meticulous and seeks direction, if needed. She actually keeps a notebook of my preferences.
Angie is extremely cooperative if I need to change the schedule or request a special task.
To sum it up. I am thrilled to have Angie help me take care of my home.
Elaine R.
Apr 2015
The cleaning staff did a very good job but they no longer provide service in Sisters.
Mike M.
Apr 2015
Angie was very responsive to my initial inquiry. She sent me a list of her cleaning products to review ahead of time as I requested. Her schedule for the day of my service got busier than expected and she was later than initially scheduled but she kept me constantly updated with her ETA which I appreciated. She arrived with four other people and they immediately got to work. I was worried since I was the last appointment of the day that they would rush through but they spent three hours and the house looked amazing. It was a new home to us and had been empty for awhile so it was quite dusty and dirty. They cleaned places I wouldn't have even thought of. Angie walked us through the house when they were done and explained everything they did. The team did a great job and I would definitely use them again.
Jeanne S.
Apr 2015
Angie and her team are awesome. They are very detailed, professional and trustworthy. They has been fantastic. I would highly recommend them.
Sheri M.
Mar 2015
unknown
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Pine Country Cleaning LLC is currently rated 4.9 overall out of 5.
Yes, Pine Country Cleaning LLC offers free project estimates.
No, Pine Country Cleaning LLC does not offer eco-friendly accreditations.
No, Pine Country Cleaning LLC does not offer a senior discount.
No, Pine Country Cleaning LLC does not offer emergency services.
No, Pine Country Cleaning LLC does not offer warranties.