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Home Heating & Cooling, Inc.

Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,

About us

Family owned and operated by with over 35 years experience. Ric and Cecilia Secor welcome you to Home Heating and Cooling in Bend, Oregon, providing comfort to homes and small businesses. It is our goal to make sure your systems are in tip top shape, keeping you safe and comfortable. This includes maintenance, service, repairs, planned and emergency replacement of heating and air conditioning systems, gas furnaces, electric furnaces, duct cleaning, dryer vent cleaning, duct testing and sealing using Aeroseal technology, ductless heat pumps, dryer vent and range venting, humidifiers, and air purification systems with technicians that are drug tested, background checked and professionally trained. Check out what customers have to say about us on Google, Yahoo and Kudzu! We serve; Bend, La Pine, Redmond, Sisters, Crescent, Gilchrist, Terrebonne, Black Butte Ranch, Madras, Prineville, Sunriver, Camp Sherman, Crooked River Ranch, Culver and Powell Butte

Business highlights

Emergency services offered
15 years of experience

Services we offer

Air Purifiers (whole house furnace mounted and room free-standing medical grade)., Humidifiers, Residential furnace/air conditioner/heat pump service, dryer vent cleaning, duct cleaning/sealing/Aeroseal, installing new dryer vent ducting, maintenance, repair, replacement

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.8112 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
9%
3
1%
2
1%
1
2%
Showing 1-25 of 112 reviews
Laura M.
Dec 2023
5.0
Yes, I recommend this pro
Nic was on time, courteous and explained the service very well.

Isaiah M.
Jul 2023
5.0
Yes, I recommend this pro
$25,000
If you are looking for the best of the best and an above average company from a customer service stand point look no further! Ricky Shapiro was my project manager. He went through my house with a fine tooth comb to then give me a multitude of different options to help get me back up and running! I decided the the Aeroseal product made sense for my home and was shocked at the speed in which Ray and Ethan were able to install and seal my existing duct work! Dakota, Chris, and Fausto were the main install team for my heat pump, blower, and furnace! These guys wired long days while I was not home, and let me tell you, they left the work space looking better than the way they left it! This is said to be true for the entire team! Ric Secor is one owner operator that know how to run a business where customer satisfaction is paramount to anything else! He was involved from start to finish ensuring his team was doing above average work. He was also on site multiple times to make sure all was going as planned. I highly recommend Home heating and cooling!
Response from Home Heating & Cooling, Inc.
"Thank You [Member Name Removed] for having Home Heating & Cooling at your place and the awesome review for the Team. Smart move on going with Aeroseal (duct sealing from the inside), Air Duct Cleaning, Aprilaire AIr Purification and the Bryant adjusting heat pump system! Look forward on maintaining this HVAC Comfort System over the years to come."

Gary S.
Jan 2023
5.0
Yes, I recommend this pro
$11,300
We were extremely pleased with the service and professionalism that Home Heating and Cooling gave us. We have some special needs and though it may have been more difficult for them, everyone was more than happy to adjust to meet our needs. We highly recommend Home Heating and Cooling for your home needs!
Response from Home Heating & Cooling, Inc.
"Thank You for your trust in our team! We appreciate your business and look forward to helping your family over the years to come."

Paula L.
Oct 2022
5.0
Google Review
Professional courteous service as usual. Always very thorough and informative.
Response from Home Heating & Cooling, Inc.
"Thanks Paula for having Derek out the other day for maintenance on your Ductless Heat Pump / Air Conditioner. Also appreciate letting CO Daily do then news article at your home :)"

Peggy M.
Jan 2022
5.0
Yes, I recommend this pro
$700
Great...they even cleaned my clothes dryer duct.

RICK C.
Mar 2021
5.0
Yes, I recommend this pro
Nic and Indra came out and did a fantastic job. They were both knowledgable, industrious, friendly, efficient and took time to explain the before and after of what they were going to do, what they found and what they did do. The total time was right on the estimate. I would highly recommend them and the company to anyone. No hesitance at all.
Response from Home Heating & Cooling, Inc.
"Thank You for taking the time to give this awesome team of Nic & Indra some praise! They are 2 team members that take pride in providing great results for our Clients."

RICK C.
Feb 2021
5.0
Yes, I recommend this pro
$1,600
Neil was Very professional and highly knowledgeable and friendly. The cost was reasonable and competitive.

Linda T.
Jan 2021
5.0
Yes, I recommend this pro
$49
Johnathan was very knowledgeable. Took time to be sure Temps were to our preference.

Jay B.
Nov 2020
5.0
Yes, I recommend this pro
$10,500
Great! Very prompt! Great communication!
Response from Home Heating & Cooling, Inc.
"Thank You for having us out to install the new Gas Furnace and take care of the ducting problems. The air duct cleaning came out great and we are very glad you don't have to depend as much on using the wood stove for heat!"

Marilyn H.
Oct 2020
5.0
Yes, I recommend this pro
Excellent. Prompt, professional. Explained everything well. Easy to work with, had a workaround for a problematic intake vent. Left everything neat and tidy. Will use again when needed.
Response from Home Heating & Cooling, Inc.
"Thanks for having Nic & Indra out to fix the ducting and get the air duct cleaning done! The before and after photos are awesome. Look forward to helping you on HVAC maintenance to keep all working great over the years to come."

Jill C.
May 2020
5.0
Yes, I recommend this pro
$70
This company always does a good job.
Response from Home Heating & Cooling, Inc.
"Thank you for having us out to help on your heating, cooling, air quality and even your dryer vent over the years!"

Russell P.
May 2020
5.0
Yes, I recommend this pro
Excellent professional service with photos of previous service, thorough subject knowledge and he listened. Good command of the facts. We wanted to have ducts cleaned but he reminded us it had already been done so saved us a lot of money. He also looked up our account history before coming and conferred with his staff to get all the history.
Response from Home Heating & Cooling, Inc.
"Thanks for the genuine feedback! Looking forward to taking your indoor air quality to the next level this coming week."

Teresa B.
Nov 2019
5.0
Yes, I recommend this pro
I want to let others know how happy I am to have found Home Heating and Cooling. From my phone call to getting heat - they were the best. Jason did an excellent job that I trust.
Response from Home Heating & Cooling, Inc.
"Thank You for taking time to give Jason a shout out! Looking forward to helping you in the years to come :)"

Jonathan S.
Jul 2019
1.0
$10,397
I used to have a high opinion of Ric Secor and the service techs at Home Heating but have been forced to change my mind. While he appears to be very professional and attentive, consider this. I bought a $10,397 system from him in 2012 with a 10 year parts and labor warranty. I have confirmed this directly with Amana. The warranty is still in force until Feb 2022. On Tuesday my ac quit working so called HH for service. The tech came the following day and diagnosed a $10 capacitor was at fault but would need to have Amana look at it before it could be replaced under warranty. Looking at several more days without ac I offered to buy it outright so that they could just fix it before they left. The tech went to prepare a quote and returned to announce the system was no longer under warranty because I have not been buying annual maintenance service and that I owed him $96 for the service call. I then called Ric who said I should call a different Amana dealer for warranty service but that he would drop off the no-charge part that evening. This was only the second time I called for warranty service. The other issue was over a controller fault. HH had looked at it a couple of times but have never resolved the problem. I also used them to extend the system during a remodel last year. I asked Amana customer service if annual maintenance is required to keep the warranty in force. She said she had not heard of that. On her recommendation I called Deschutes Heating and Cooling. They do not require annual maintenance, in fact have never heard of that condition and would be glad to do any warranty work. They confirmed the warranty was in force and would be paid by Amana for their work. Regarding the Home Heating service tech, I could sense something was up as he was diagnosing the unit. He said CEC was producing dirty power and was probably the reason the capacitor failed. He said the fan blade and fan motor was about to fail and that the compressor was probably not far behind. He said that these parts should be replaced now but would not be covered by warranty. He said he should also install a device to protect the unit from dirty power. Obviously he was trying to scare me and sell me a bunch of stuff. This is apparently how Home Heating is trying to grow their sales. Unless you are willing to spend 10% to 20% on top of the new system price for maintenance to stay in good grace with Home Heating, I suggest you consider Deschutes Heating & Cooling, 541-382-0424. They showed up within a couple hours, took care of the problem at no charge and said the rest of the system looked to be in good condition. Please note I emailed Ric an advanced draft of this review asking for his comment. His reply was "Sorry you are not happy. I wish you the best." I recommend working with a company that is more forthcoming, will not try to scare you into spending on unnecessary repairs and will provide warranty work per the Amana terms.
Response from Home Heating & Cooling, Inc.
"As per the Agreement you signed in 2012 having routine scheduled service is required. Your response to our Technicians was profane laden and over the top. I wish you the best and per our discussion I confirmed at THIS TIME Amana was still processing warranty claims without regard to what their manual says. So parts are covered for now and our labor is not. We are very forthcoming and complete regarding what our NATE Certified Technicians find and like a good Doctor or Dentist we give you choices. We grow our sales through good solid complete service for Clients that respect our trade and Technicians."

Rob B.
Jan 2019
5.0
Yes, I recommend this pro
Went as well as we had expected, old place with a old HVac, did what could be done. Good outfit!
Response from Home Heating & Cooling, Inc.
"Thank You for having us out, we appreciate your business!"

Robert H.
Oct 2018
5.0
Yes, I recommend this pro
$200
Good job. Photographed all the ductwork showing before and after pic's. Very neat and professional.

Robert H.
Mar 2018
5.0
Yes, I recommend this pro
$550
First, Neil did a thorough inspection of the work to be done; I felt confident in his estimate of the work to be done. His comments about the state of the ductwork with supporting pictures showed the work was truly needed. Nick showed up to do the work exactly as scheduled. He too showed before and after pictures demonstrating how thoroughtly the ductwork was cleaned. Nick left no trace that he'd even been there. Both Neil and Nick were courteous and professional. These guys are good!

Laurie S.
Oct 2017
5.0
Yes, I recommend this pro
$857
they were very prompt and thorough. It is expensive but worth the cost.

Alice G.
Oct 2017
4.0
Yes, I recommend this pro
Turned over to insurance company.

C C.
Oct 2017
5.0
Yes, I recommend this pro
$436
Anthony was very professional, knowledgeable and worked efficiently.

Jack H.
Sep 2017
5.0
Yes, I recommend this pro
$100
My furnace was making a funny noise and they came out and found a loose pipe and fixed it up. They did some repair work on my furnace. It went well.

Richard T.
Aug 2017
5.0
Yes, I recommend this pro
$250
Extremely professional and competent. Explained my system and necessary inspection tests to me. Being a new experience Home Heating employee he was very impressed with Bryant install done to this house in 2013 by Home Heating & Cooling I have been impressed with the quality of all Home service techs serving / installers since 2013. Brandon is going to be an outstanding representative for you company.

Mike E.
May 2017
5.0
Yes, I recommend this pro
Your search for a HVAC installation company is over – Home Heating & Cooling is the company to hire for a HVAC remodel or a duct cleaning job. Ric Secor is the company owner and he personally came to my home and measured it, inspected the ducting, to include suiting up and personally inspecting the crawl space ducting. Ric customized the ducting for the new air handler to make the air flow better and enhance the systems efficiency. He had the ducting in the crawl space shortened if too long and sagging, which was restricting the airflow. He also repositioned the outside heat pump farther away from a sound barrier wall to improve the ventilation of the unit. The install was effortless to us, on time, on budget, had six people on site on the main install day. All of the half dozen Home Heating & Cooling employees were professional and treated my home with respect and care. They provided four space heaters to keep us warm when they disconnected the old system to remove and install the new one. They thoroughly cleaned up after the installation and Riley walked us through setting up the WiFi thermostat and product registration. I was also most impressed with the thoroughness and professionalism of the entire duct cleaning process. The duct cleaning crew of Ashlin and Jeremy were professional, thorough and provided me before and after pictures of all their duct work and cleaning. The entire HVAC remodel and duct cleaning process from Home Heating & Cooling went smoothly from beginning to end and was a completely stress free process. My new Bryant Evolution variable speed heat pump and air handler, with an Aprilaire air filter media, are super quiet and efficient. I enjoy quiet and even heating and cooling though out my entire home. It was outstanding to have my expectations not only met, but also exceeded. I highly recommend Home Heating & Cooling services to my neighbors. And yes, I used Angie's List to select this company after reading their outstanding reviews.

HELEN S.
May 2017
5.0
Yes, I recommend this pro
So far, my experiences have gone very well. They are responsive and the technicians seem to be very good.

Kathie C.
Apr 2017
5.0
Yes, I recommend this pro
We had both duct cleaning and Aero sealing done a week ago. We are EXTREMELY pleased with both the results and the professionalism from Home Heating & Cooling. The results of the duct sealing amounted to an 86% reduction in leaks. We suspected that there were problems with the ducts including dirt and holes, but had no idea that they were in such bad shape. They showed us before and after pictures and to our surprise, found construction nails and materials inside the ducts! We notice less dust in the house and look forward to a lower heating and air conditioning bill. Home Heating & Cooling installed a ductless air conditioner for our upstairs great room. It is quiet, efficient, and uses a remote control. We set the temperature that we want and it does the rest. Finally, we will have comfortable temps upstairs this summer. Thank you to a great team of competent, thorough people!
Showing 1-25 of 112

Licensing

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FAQ

Home Heating & Cooling, Inc. is currently rated 4.8 overall out of 5.

Home Heating & Cooling, Inc. accepts the following forms of payment: CreditCard

Yes, Home Heating & Cooling, Inc. offers free project estimates.

No, Home Heating & Cooling, Inc. does not offer eco-friendly accreditations.

No, Home Heating & Cooling, Inc. does not offer a senior discount.

Yes, Home Heating & Cooling, Inc. offers emergency services.

No, Home Heating & Cooling, Inc. does not offer warranties.