CASCADE MOTORSPORTS

Service Dept is a RIP OFF!  I have been taking both of my bikes here for
a couple years and always had a good experience.  Something/someone has
changed over the last year and they are no longer the service dept they
used to be.  These guys charge you a minimum 1.5 hours labor (for a
total of $113) if you take a non starting/running machine to them.  They
Label that minimum charge as a "diagnostics" fee and there is no way to
get billed for straight hours.  I took my 2009 Polaris Sportsman 500 HO
in because it wouldn't start (would turn over but wasn't getting fuel).
I met with Kelly in service and explained what was going on.  She
handed me a something to sign that totaled $113, I didnt realize nor did
she explain the $113 fee as a minimum.  I figured it was basically a
hold on my Credit card.  Got a call a couple hours later and went in to
pick it up.  The mechanic handed me a bill for $113 after telling me
that all they had to do was blast a couple shots of air into the fuel
tank to free up the air lock in the vacuum operated fuel pump.  I didnt
want to argue with the mechanic as he was just doing his job and
charging me what he was told.  I later called and spoke to Kelly, the
service manager (also owner), and let her know that i was not happy
getting charged an hour and a half minimum for a half hour work.  I let
her know that every other shop in central Oregon charges by the hour
with no minimum, the way it should be.  She told me that she was sorry
that i felt that way but...."this is how we run our business".  I told
her that I would not be bringing either of my bikes in for service going
forward if this is how they are going to charge.  She didnt seem to
care one bit about losing business.  Nothing like owners who have no
clue how to treat customers, especially return customers.