I have had to wait for one year to post this as Soundview painting finally finished the job they started last September 2014. The bidding process was OK, although the owner Bart stated he would give me paint samples, then said it was my responsibility to get them myself. I picked out 7 different samples (3 for house, 2 for trim and 2 for front door.) Bart said he could only sample three colors without charging me 10.00 per additional color. I thought that was a little expensive so I picked up the colors myself (all of them) at Home Dept for under $20.00. and provided them to Bart to put on my house so I could select the final colors. This process took three weeks, even though I did most of the work! Once the colors were selected, the house was painted, which was the only process that went smooth, although, the front door was apparently not part of the original bid and I was told this after I had selected the paint for it. I was charged an additional $100.00 for the front door. Also, the bid only covered two coats of paint on the already white trim. Once the house was painted, the trim looked like it had paint marks through it and I could see through the new paint to the old paint even though both colors were white. I expected to pay for complete coverage of my house and trim, whatever that costs. It was irritating that I again had to pay another $200.00 above the bid to get coverage on the trim. I wish that the original bid would have covered the front door and however many coats to make my house look nice. Soundview did paint my shed for $100.00 which was not in the bid at my request. Once the house was done, and I paid the additional $400.00, and the job was done. I had in my contract that after our deck was removed in the Spring 2015, Soundview would return and paint the part of the house where the deck had been covering. In early February, I noticed that our address numbers had been removed during the painting and they had forgot to put them back up. I emailed Bart and asked him to replace our address numbers as it was hard for people to find my house. Bart said he would come by and replace the numbers. This was not done for over 6 weeks and several emails. I also had stated at that time that I would be ready for the paint job to be completed in the summer and I would be emailing them to finish the job as the deck had been removed. I understood it would have to be worked in as it is the busy season for house painters, which is why I emailed several weeks in advance, so Soundview could plan a day to finish my house, which had been paid for in advance. The correspondence that we received from the owner Bart regarding our request was the most disappointing part of this process. Bart was rude, dismissive, short, and down right nasty in the email responses we received when we asked him to finish a job that he was under contract and had been paid to do. We were patient in the beginning and would wait for him to respond to our request for several days to weeks. He even lied about coming by our house to finish the job in July but the paint was not left out. He never communicated to us that he was coming by so of course we never left the paint out, but we were home all summer and he did not stop by and lied and said he did. Wouldn't someone at least email, text, call, or leave a note if they stopped by to do a job they were supposed to do? When we called him on that we received the following emails On Aug 28, 2015, at 6:58 PM, I wrote: Hi Bart, I have not heard from you after you said you would finish my house several weeks ago, when we emailed early July you said by the end of July . Can you please make time to finish my house. You said you would get to it at the end of July? Can you let me know which day in the next two weeks you can do it please? I think we have been more than patient. Thank you. ES Have a great day! Bart Replied- On Sep 10, 2014, at 6:44 AM, Soundview Painting wrote: First I said middle July and second I came by twice nobody home and paint wasn't left out!! I will be working out if town until sept. 13th then I can come by when I'm back Sent from my iPhone we responded telling him he needed to give us notice he was coming by. He responded below From:
[email protected] Date: Mon, 31 Aug 2015 13:32:47 -0700 I don't need attitude!! Period it I will just say screw it We responded saying just do your job and tell us when your will be there or forget it. He responded over three weeks later. From: Bart (
[email protected]) You moved this message to its current location. Sent: Fri 9/18/15 1:53 PM If you leave paint out Monday I can come by and touch up back side !! Don't have time but it's going to be dry ! I will come by between jobs They finished the job on that Monday Sept 21, 2015. The work was terrible and we have to hire someone else to redo the entire back part of our house where the deck used to cover.