SHAW'S CARPET TILE & UPHOLSTERY CARE

I really liked Joe. He was very friendly, and informative. Whenever I called him on the phone, he returned my call within 30 minutes. I got the impression that he not only will do whatever it takes to satisfy, he did whatever he he could (without being asked) to restore the carpet to it's original appearance, and my carpet is 17 years old. He has a great work ethic; you couldn't ask for more from a company/proprietor. I gave him a "D" for quality, and won't hire him again, for 2 reasons. He didn't vacuum prior to cleaning, which I have been told causes the dirt to act as an abrasive on the carpet fibers. When I discovered he hadn't pre-vacuumed, I asked him about it and he explained that his method loosens so much dirt that he vacuums after cleaning. While he agreed that the carpet should be vacuumed within 48 hrs., he didn't inform me prior to the cleaning, so mine wasn't. I believe that while the Oscillating Pad Method puts very little water into the carpet, it only cleans the surface, and causes wear to the carpet while potentially untwisting the strands on a plush pile. My concerns were reinforced by the large amount of "dust" clumps I found on my adjoining hardwood floors afterward, and I never had them before. I think they were carpet fibers that were thrown off the carpet during the process. Those on the carpet were vacuumed prior to the stain protector. I have to admit that my carpet looks clean, but I can't help but wonder what the fibers look like close to the floor. My carpet is a high pile, dense plush, and I can't recommend his method for that kind of carpet. Normally I wouldn't hire a company with his cleaning method, but his flyer was misleading and I didn't realize that he didn't use my preferred method of hot water extraction. He told me that he changed his flyer as soon as he realized that customers were getting confused. His method might be good for you if you have a low pile carpet or one with a large amount of surface dirt. His method does more of a scrub so it may do a good job on some carpets. I can't recommend his method for a high pile plush carpet.