NW Cabinet Source - Home Facets

"1. The customer was not lied to. NWCS has owned the equipment in the shop for over 3 years up until recently. We remain on good terms and continue to work well together. 2. Our name "Cabinet Source " has been the same since around 1994. Anyone can check with the Construction Contractors board, CCB #179061 and reserch our record back to our original Licenseing. We only added the "NW" to aquire the .com- We were woking under Kitchen Visions in the beginning and diverted due to an offer from a Cabinet Manufacturer, but kept constant with Cabinet Source throught the past 18 years. 3. The customer's job was complete several months ago- the work recently performed was warranty issues. 4. We / I have always been a strong believer in the Golden Rule- Still am and always will be. I did not lie to this customer and have not lied to others- These are strong words from anyone, and frankly I am offended. In the remodeling business, there is alot of responsibility carried with the reliance of others- We do our best to maintain a tight schedule and follow through with what we say will be done. Did I mention the Golden Rule- I guess this is where Some people and Angies list included, falls short, of course we're not all perfect. I've had some bad experiances and dissapointing ones with a fair share of people in the past, "THE MEMBER" being one of them, however I don't believe washing your frustrations in public is an appropriate method of venting, nor do I agree with Angie's list in doing so and protecting Members only if they pay their membership fees. I'm not personally a member of Anigie's list and don't agree with their methods of screening answers and not the member comments. If you have something to say- edify and make it possitive, otherwise do not speak with a sharp tough."

"Thank you for your business Member, I appreciated working with you. Your professional consultation and imput regarding some of the verbage in our agreement was also appreciated. It's great to connect with people on a business level and feel you wrap up the project as friends. Thanks Again, Bill Purple"

"Today's date is 8-12-2010, I heard this morning that we had a poor grade with Angies list from a remodeling contractor I've done several successful jobs with. It sounds like they may have lost some business due to this report dated back to 2006. How unfortunate- 2006 was a year that I suffered a major medical setback and had limited control over a few projects that were in the process. After being in the construction, remodeling and interiors business since 1979, and still in business in this tough economy- we've always treated every customer the way we would like to be treated. I never met this customer, but I do remember that there were corrections made to their job, as well as a fireplace mantle, and other parts that they said not to bring out to the job. As they said in their complaint- they never paid the 50% balance due on the cabinetry- we build 100% of their product and delivered 90%. Interesting how a remodeling project can fuel a temper and cause a lasting undeserved blemish on an otherwise great company that operates with integrity, honesty and a personal interest in every client, regardless of how large or small the job may be. There was also a "designer"(middleman) in this transaction- so as to the overall project- it leaves question as to what really was said, or the actual events that took place. We never pushed for collection on the 50% balance, and realized that the client was not completely satisfied, which is never the desired outcome, however, given their balance being forgiven, I certainly didn't expect this level of frustration. Again, how unfortunate! I'm not sure what more to say... it's been several years ago, we're still servicing several repeat customers and welcome new business. And please, rest assured- We treat everyone based on the "The Golden Rule" and hope to earn new business with quality service, excellent pricing and personal interest in your needs. PS: I never received a phone call, email, fax or any attempt of communication from the customer that filed this complaint."

"THE MEMBER'S DRAWINGS WERE USEFUL ALTHOUGH NOT COMPLETELY ACCURATE. IF WE (CABINET SOURCE)MAKE AN ERROR WE WILL ALWAYS STAND BEHIND IT'S CORRECTION. WE OFFERED THE MEMBER THE $800.00 REFUND ENTIRELY OUT OF GOOD FAITH BECAUSE THE DOORS WERE ORDERED CORRECTLY BASED ON THE PAPERWORK HE SIGNED. WE FELT BAD FOR THE ERROR AND WORK ALMOST ENTIRELY ON REFERRAL. WE THOUGHT REFUND WAS VERY GENEROUS. I DON'T BELIEVE I WAS SLOW TO RESPOND TO THE CLIENT, I WAS IN COMMUNICATION WITH HIM ALMOST EVERY FEW DAYS. AS ALWAYS WE TRY TO TREAT OTHERS THE WAY WE WOULD EXPECT TO BE TREATED AND THEN SOME. I AM SORRY THE MEMBER WAS NOT COMPLETELY PLEASED WITH HIS SERVICE WE PROVIDED. BILL PURPLE"