Northwest Heating and Cooling
About us
"I have FINALLY found a top notch HVAC company in the Northwest (not an easy task!)..... Northwest Heating & Cooling just blew away my expectations when they installed a complex new HVAC system in my business. The price was unmatched and I couldn't pick a part a bit of their work...it was done to perfection... I had them do some work on my system at my house two weeks later. 3 other contractors were unable to fix the control system problem on my heat pump system.....Jerry came out and diagnosed it in about 20 minutes, two days later he was back with parts and had it fixed in an hour....AMAZING. This fix saved me hundreds and hundreds in electricity over the past months and he even got warranty from the heat pump company on parts after the unit's warranty expired! Thanks!!! You have a customer for life!” “When I called for a furnace repair, Jerry from NW Heating and Cooling offered to come the very same day. He was on time, very knowledgeable and courteous, and the price was much less than I expected. We would definitely use his services again, and would recommend him to friends and family. So glad we found him!”
Business highlights
Services we offer
Heating & Ac
Amenities
Emergency Services
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 15% | ||
| 0% | ||
| 0% | ||
| 0% |
My husband says:
Guy was good, upbeat, cheerful.
Fixed the leak quickly and went to work crafting a pipe for the water heater – just
happened to have materials in his truck that worked so saved a trip and
extended time. Finished pretty quickly (45minutes) minimal so the labor was 112
and parts were 14.25 (I’m not looking at the receipt). Total was $126.25. Mom
paid check because they charge more (merchant service fee) for use of CCard.
The overflow pipe looks decent, leak is fixed. I would use them again. Left the
place clean. Big complaint was the late arrival and no call to let us know till 15 minutes after their agreed upon arrival time.
Then, my wife found Northwest Heating and Cooling and I left a message about the problem we were having. Jerry Heckman called back and indicated that he would not be able to make it out due to the snow and icy conditions. And, he was very, very apologetic that he could not make it.
But, what he did next was to suggest how I might resolve the problem myself. He had me take photos of the furnace and email them to him. Next, while referencing the photos I had emailed, he called me back and talked me through how to address what he thought might be the problem.
After performing everything as instructed, the furnace still did not work. So, I scheduled an appointment with Jerry for the very next day Monday 2-9-2014, even though his schedule was already fully booked.
Keep in mind that Jerry took a good portion of his Sunday morning to assist me with no expectation of payment. He was just interested in providing assistance. If he was willing to provide the type of service he did for free, I can only imagine the type of paid service I will receive.
I strongly recommend Jerry Heckman of Northwest Heating and Cooling.
John N.
We waited until following morning to call a service provider. I called sever HVAC companies around the area, everyone was booked helping people with emergencies etc.
I called this company, Jerry answered. He was on his way to a job near me and said he would stop if I wanted him too, I did. He stopped (within 10 minutes of my call), quickly identified the problem. He had to go get a part. His total diagnostic time, the repair including parts run was about 2 hours. He charged me 1.25 hrs labor and the cost of the part. Jerry is an honest man. Jerry was very, very, nice, efficient and helpful in this 20 degree weather. He was more than fair, in his labor price. He originally thought it was a more expensive part but more trouble shooting indicated a lesser expensive part had gone bad. He did a quick parts run for it, returned and finished the job.
So he came to my home out of the goodness of his heart. He had already had a full schedule, but he was close. He diagnosed the problem had to make a parts run, returned and repaired.
He did advise me that the part that failed was probably due to poor air flow because of dirty filter. He said I should change them no less than twice a year ideally every four months.
We knew when we bought our house that the furnace was on it's last legs. It was original to our 1970-built house, and over the last few months had to be manually lit. Fearing thatI'd needed a new one, I looked around on Angie's and noticed that their reviews were positive and they were relatively small (I wanted to deal with a smaller, local business).
John (I think that was his
name) came over and showed me that there was a big hole in my furnace
and it was probably leaking carbon monoxide into the house. He said that
basically there was no fixing the current furnace, really, and that it
was actually dangerous. I believed him, it was a hunk of junk.
He
assessed that on a Friday and was over Monday and installed the new one
enough to get the heat going. On Tuesday him and another guy finished
the duct work.
In all, they were very friendly, professional and clean. I would highly recommend them.
Our furnace is almost 20 yrs. old so I was expecting to hear that we would have to replace our furnace for thousands of dollars.
Jerry called at 11:00 am on Saturday and said he was on his way. He said our furnace was old but no need to replace it at this time. He replaced the igniter and everything worked fine after that.
We were very pleased with the entire experience unlike the last time was had to have our furnace serviced. We will definitely recommend Northwest Heating and Cooling to anyone with heating or air conditioning problems. Thank you, Jerry.
Licensing
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